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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.7

based on 452 reviews
96%
Recommend This Property

Ratings Breakdown

452reviews

  • 5 Stars
    350
  • 4 Stars
    77
  • 3 Stars
    15
  • 2 Stars
    6
  • 1 Stars
    4

Excelente habitación, desayuno mejorable

By

13 October 2017

platinumelite

Me encanta este hotel, cada que visito Puebla me hospedo aquí, excelente habitación y también la ubicación del inmueble.

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GRAN ESTANCIA.

By

09 October 2017

club

UNA NOCHE CÓMODA Y UN DESAYUNO ESPECTACULAR DENTRO DE UN HOTEL CON TODAS LAS FACILIDADES Y ACCESOS.

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Check in rápido

By

05 October 2017

club

Ideal para viajes cortos y me recibieron a las 2 am

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buen servicio e instalaciones

By

04 October 2017

club

Un hotel cómodo, limpio, con instalaciones nuevas y de buen nivel, solamente un poco limitado en el servicio de desayuno

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Gran sorpresa

By

02 October 2017

club

Servicio, habitación, desayuno, excelente, Recomiendo ampliamente este hotel,nos sorprendió gratamente

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Estadía relajada

By

30 September 2017

club

Mis hijos y yo disfrutamos mucho del área de juegos que habilitaron a un lado de la alberca, hizo de nuestra estancia algo ma placentero
Felicidades

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Great service

By

30 September 2017

club

People were very nice, brand new hotel with a great view of the Popocatépetl Volcano. Excellent location! Very comfortable and clean hotel! Great experiencie! I will definetely come Back .

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Mi hotel favorito

By

28 September 2017

club

El hotel es muy agradable, siempre limpio, buen aroma en las habitaciones y pasillos (en verdad se distingue de otros hoteles por este detalle en particular), personal atento y amable, el buffet del desayuno si bien no es lo más variado, tampoco es limitado y el sabor de los alimentos es siempre excelente.
La ubicación es agradable, pues no está muy sobre poblado alrededor, de modo que es silencioso y se puede disfrutar una estancia muy relajante.

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buen servicio al cliente

By

25 September 2017

club

muy buen servicio y calidez por parte del personal,

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Amabilidad en la recepción

By

20 September 2017

club

Los de recepción muy apáticos y los del estacionamiento peor

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todo bien

By

18 September 2017

muy buen hotel me encanto la vista de los volcanes, asi como la comodidad de las habitaciones y los servicios que ofrece. la atención de su personal se distingue de los demás hoteles.

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Earthquake protocol

By

17 September 2017

There's no any earthquake protocol, at least nobody was giving instructions to the guest on september 7th.
In some cities of Mexico, people are get used to know what to do while an eartquake , but i think that the hotel staff should have more active participation.

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