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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.1

based on 214 reviews
81%
Recommend This Property

Ratings Breakdown

214reviews

  • 5 Stars
    105
  • 4 Stars
    54
  • 3 Stars
    25
  • 2 Stars
    21
  • 1 Stars
    9

Great place to stay

By

24 March 2017

club

We visited the Hotel during spring break even though we arrived early and had to wait until 3 to check in.. it was a great place breakfast was good and the staff is very friendly and nice greeted by everyone who worked there...I will stay here again..

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Professionalism

By

23 March 2017

club

1) Our room did not get cleaned on the first day. After we made the front desk aware, they stated that we had a “Do not disturb” on the door but in actuality, the maids were cleaning next door when we left the building and removed the sign.
2) Me and others eating breakfast witnessed a front desk clerk disciplining the Breakfast (setup) lady which was very unprofessional.
I have stayed in many Holiday Express Hotels within the country but this was (by far) my worst experience.

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FIESTA

By

22 March 2017

I would definitely recommend this hotel to anyone with a family, very clean, nice and helpful staff. It is 10 minutes from downtown and traffic is not a problem in this area.

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Awesome

By

22 March 2017

The room was clean and the beds were comfortable. We had great service throughout our stay and the breakfast is awesome.

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SeaWorld visit

By

20 March 2017

club

Not bad for what the room cost, close enough to enjoy SeaWorld or the riverwalk. Rooms allow to much out side noise in and breakfast ends way to early at 930.

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Great location at great price

By

18 March 2017

club

We liked the proximity to the River Walk and Alamo. The hotel and room were clean. Breakfast was okay.

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SA Southside

By

15 March 2017

club

Great service. Food could have been a little bit better.

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Great staff

By

15 March 2017

platinumelite

Friendly staff, clean room. Staff reminded me that they provide coffee all day. The general manager contacted me me same night I made a complain instead of waiting until morning

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relaxing atmosphere and great service

By

07 March 2017

club

overall, a great experience. relaxing atmosphere and great service

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Friendly staff

By

05 March 2017

Staff were friendly and helpful. Location was convenient making it easy to continue our trip. Breakfast was outstanding and the gravy was not the watered flour gravy too often encountered. Nice stay.

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Always glad to be back

By

01 March 2017

My stay here was good, we arrived late at night and caught the rep off guard. Would have liked a " Hello how are you!" But instead got a "Do you have a reservation?" The room was missing the suite comforter bed kit, had to go downstairs to get one and was promised some points for the inconvenience but did not receive. Overall, it is always relaxing to stay at Holiday Inn.

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Excellent Service

By

28 February 2017

club

The ladies assigned to the front desk provided great service and a friendly atmosphere with good area information on restaurants, shopping, directions, etc.... the rooms were very comfortable, quiet, clean and accommodating. Although the hotel was right off the highway - the quietness was excellent. I would recommend this to all family and friends as well as strangers...... Thank You, for a great stay, Adriana and Patty!!!!!!!!!!!!!!!!

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