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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 541 reviews
85%
Recommend This Property

Ratings Breakdown

541reviews

  • 5 Stars
    318
  • 4 Stars
    113
  • 3 Stars
    49
  • 2 Stars
    29
  • 1 Stars
    32

Still Moldy and Musty

By

24 July 2017

While the staff was accommodating and the breakfast was good, the rooms were awful. The first room we were given had a leak around the air conditioner so the carpet was soaked and we were changed to a much larger room. When we entered the second room the musty and moldy smell almost knocked us down. It was late at night so we did not request another room change and slept with the sheets over our face so as not to breath in the toxic smell. The next morning we complained about the musty/moldy smell and the maintenance man swapped out the room air conditioner for a new one. It didn't help. Another problem with this room was that the bathroom door didn't close all the way so we had to put a trash can in front of it so it would stay shut. I would not recommend staying at this hotel. This is not the first review complaining about the moldy and musty smell so why is it not being addressed???

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Great location for The Villages visit

By

23 July 2017

The location of the hotel was ideal for me as I had arrived at Orlando airport and was picking up my daughter who was visiting at The Villages. Everything you would expect from a Holiday Inn Express and you could not ask for a better location. I awoke refreshed and ready to start my vacation.

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Great Stay

By

23 July 2017

club

Beds were very comfortable, staff was friendly, and breakfast was very good.

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Older hotel still doing fine

By

23 July 2017

Appears this hotel is starting to show it's age with the aging carpet and interior design in the room / hallways. Stay was still good.

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Great service and clean hotel

By

23 July 2017

The staff is wonderful! Breakfast is hot with plenty to choose from including eggs, meats, pancakes, fruit, yogurt, warm cinnamon rolls, breads, coffee and juice. The rooms are clean and comfortable. The air conditioning and water work well. So does the free internet service. A very nice stay!

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Great service

By

22 July 2017

club

Drove from Michigan to visit a terminally ill sibling. The front desk staff

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Stay away if you have allergies to mold

By

18 July 2017

First room was too musty - switched rooms and it was still musty but not as bad. Overall cleanliness is substandard for HI Express.

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the room was great

By

11 July 2017

club

The overall staff was great. The room was very clean. Bed was comfortable.

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One night

By

10 July 2017

Staff was excellent very professional, room was clean,
Bathroom was not in great shape, but I would stay again

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Average hotel

By

09 July 2017

club

Front desk was extremely friendly and helpful. Cleaning staff was friendly but didn't really meet the expectations, no shampoo or conditioner provided.Toilet paper rolls empty. The room we were in had an odor and the carpet was wet by the entry door. The other room we booked was great. Why the difference.. who knows.
They need to bring back the waffles, the pancakes are always flat and chewy.

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Worst HIE ever !

By

06 July 2017

club

Rhia place is old dirty amd nasty. Staff is extremely lazy excepr the 2 old ladies running the kitchen in the mornings. Other than that ibwould never stay here again. Our room was gross. Bathroom was sick.

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comfortable and convenient place to stay.

By

04 July 2017

platinumelite

I liked the breakfast at this Holiday Inn Express as I do at most H I E's. oThe facility and staff were excellent and the location is convenient.

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