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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 559 reviews
93%
Recommend This Property

Ratings Breakdown

559reviews

  • 5 Stars
    381
  • 4 Stars
    121
  • 3 Stars
    25
  • 2 Stars
    17
  • 1 Stars
    15

Wildfires

By

20 October 2017

platinumelite

It was not a normal time in the area due to wildfires. Everyone did the best they could under the circumstances.

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Very poor experience

By

14 October 2017

Stayed at this hotel for a weekend with family and wine tasting. Very poor accommodations for the price. Overpriced hotel, mediocre service, rooms were not very clean, furniture and fixtures in poor condition, room walls were paper thin and could hear guests in normal conversation, elevator was broken, staff was unaccommodating. Overall a very poor experience.

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Santa Rosa Evacuation

By

14 October 2017

Evacuated from Safari West at 11:30 pm. During the Santa Rosa fires . Checked into Holiday Inn Express st 1:30am. Staff very courteous, Helpful and kind during our check in. Very compassionate during check in and check out. I would return again but hopefully under happier circumstances.

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Perfect pre 1/2 marathon hotel!

By

11 October 2017

club

I signed up to run in a 1/2 marathon with a couple co-workers and needed a hotel close to the event that was reasonably priced. This facility fit the bill PERFECTLY! The bed and pillows were AMAZING! Thank you for a VERY rested stay!

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convenient location

By

10 October 2017

platinumelite

staff was friendly. has all the facilities--gym, sauna, swimming pool, breakfast

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Quiet room

By

09 October 2017

Overall the motel was nice the maid service could’ve been better the room was a little dirty the breakfast was good the motel is a little outdated

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Overall experience

By

09 October 2017

club

The overall experience was not great. We were they to enjoy wine tasting and a wedding and had to constantly deal with issues at the hotel.

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Sonoma getaway

By

06 October 2017

club

terrific central location for getting to all parts of sonoma county.
front desk has a supply of discount and complimentary coupons for wine tastings at many sonoma county wineries.

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Good!

By

29 September 2017

club

The hotel is in good quality, the room was right next to the stoplight outside, so there were lots of cars going by.

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free breakfast

By

29 September 2017

platinumelite

real breakfast complimentary not just a banana and coffee they had eggs pancakes sausage oatmeal

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Poor billing service

By

27 September 2017

club

I was double charged for my stay. Despite several calls to staff and management over almost two weeks, the problem remains unresolved.

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Great place to start a trip in Napa Valley

By

22 September 2017

platinumelite

If you are looking to tour Napa Valley, this hotel would be a great place to start your journey.

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