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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
90%
のお客様がこのホテルをおすすめしています。

総合評価

4.5

XXに基づく 1386 お客様レビュー
90%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

1386お客様レビュー

  • 5 スター
    965
  • 4 スター
    240
  • 3 スター
    82
  • 2 スター
    46
  • 1 スター
    53

Golf getaway

By

10月 23, 2021

We had a group of 16 and came to Bluffton for a golf getaway. The staff was wonderful and allowed us to use a meeting room at night to allow our group to socialize in the evening. Our guest rooms were clean and the morning breakfast allowed us to gather before our golf day began.

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Great service and breakfast

By

10月 23, 2021

Check in was simple, staff made sure our group was provided an activity room for after golf activities. Room was very comfortable and breakfast was outstanding. Enjoyed the stay!

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Bluffton Visit

By

10月 21, 2021

The staff was wonderful! They greeted us upon return from our daily activities and asked if we needed anything to make our stay the best it can be at this time.

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Comfortable Bed and wonderful breakfast

By

10月 17, 2021

club

Because of Covid the room was not serviced and that was okay with us. The room was a good size. The bed was super comfortable. Great breakfast choices. In all, a great stay!

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Disappointing service and room

By

10月 15, 2021

We booked a king suite, and requested a room without feather pillows due to allergies when we booked. At check in, the person at the desk claimed they didn’t get request. That was no problem, they just told us to call the desk if we found feather pillows. Most pillows in the room were feather (and clearly labeled as such, complete with actual feathers hanging out of the actual pillow case). When we called the front desk, they basically said they talked with housekeeping, and that the pillows weren’t “real” feather, and they didn’t have any non-feather pillows in the hotel. Both of these things were lies, as our pillows were clearly labeled—the desk person obviously just wasn’t interested in helping, though we were polite and let the issue drop offer we were lied to. The room had been poorly serviced; there was a keurig with one tea and one coffee k-cup, but not a single cup in the room (for water or coffee). There were two towels and one washcloth in our entire room, for four people. The AC didn’t really work, as it never cooled below 75degrees (it was much warmer when we entered the room). We were disappointed in both the hotel and the service, and would not stay at this hotel location again.

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Poor communication

By

10月 12, 2021

platinumelite

I requested extended check out at 7:30am and was told the latest would be noon, front desk pulled up my room number then said they could make it 1pm. I agreed. When my spouse checked out at 1pm the same person I spoke to face to face at 7:30 told my spouse that they didn't know that there was an extended check out and that I would be charged for another day of stay for staying beyond the original 11am check out.

Out dated decor and facility! Suppose to be remodeled in the coming months. Stayed here several times before, maybe be my last.

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Barbara

By

10月 07, 2021

The staff was absolutely amazing from the time we arrive until the time we left. They held our luggage until our room was ready when we arrived at noon and we were in our rom which was so clean by 12:30

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Great, but…

By

10月 06, 2021

platinumelite

Overall, our experience at this hotel was great, but use caution with room location if you can. Ask if your room is near the ice maker or elevator. Our room, breakfast, and cleanliness were fantastic. But… the noise. Not good.

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Quiet hotel and great service

By

10月 06, 2021

The hotel has a good breakfast, lots of choices and places to sit and enjoy the meal. We found this hotel to be quiet and staff was pleasant to work with. Good value for your money. The only drawback to our stay were the beds, they had an extremely hard edge that made it very uncomfortable to enter and exit and also to sit on the edge was impossible. Overall, the room was comfortable and clean.

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A lovely stay

By

10月 05, 2021

I love it and would recommend it to everyone that ask, very nice location .

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Great location, very clean

By

10月 03, 2021

We really liked the hotel. Staff was friendly, hotel was clean.

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a safe haven

By

10月 01, 2021

club

Very happy with everyone at the hotel... the people make the difference. Room comfy, restful, restorative/ recuperative, and consoling...

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