Holiday Inn Resort Jekyll Island

Worst IHG Hotel experience ever

PorMicrophyllum

agosto 21, 2025

My wife and I stayed 3 nights at this property. We were assigned a ground level room at the South end of the property. I was astonished at the condition of the patios on this end of the hotel. It looked like a homeless encampment. The table on our own patio was covered in a sticky goo. I reported all this to the front desk the next morning. I was told they were aware of the issue with the other patios. I was also told they would have housekeeping take care of our patio. As for the table being cleaned, never happened. To add insult to injury, on our last night (in the dark) I walked into a table that was on the walkway. I couldn't see it in the dark and certainly didn't expect it to be there. Especially since I had already addressed the issue with the hotel staff. I fell hard, my wife also fell as we were holding hands. A gash on my leg and a scraped up arm. A week later and my arm still hurts. My wife also suffered similar injuries. I told the front desk about the incident, and the table not being cleaned, as we were checking out. She said she would address with housekeeping. Housekeeping? Really? How about escalating this a bit. Blood was shed! Anyway, no apology, no follow up. Very disappointed and probably scarred. Literally. What's even more disappointing is the fact that I completed the online survey that was emailed to me after our stay with these details. Same details I shared at checkout, again. I thought for sure I'd get a response. Nothing! Obviously this hotel doesn't care about their guests!

Everything is great

PorJane

agosto 20, 2025

Beautiful ocean view great room staff was excellent. Special shout outto johnette,allie and tasheena

Great spot/shady staff/false charges w/no response

ByNeverThisDissapointed

agosto 20, 2025

Wrong charges and staff won't call back to fix. Was charged an additional $58 that could not be explained when I called to question but said if it was a deposit, I would see it go back on my account. I also questioned why State Tax at 7% was $15.68 and Local Occupancy tax was 5% but also charged $15.68. Also I was charged two additional state taxes at 7% but one was $2.10 and the other was $2.80. I was not told about the resort service charge of $30 when I booked and was told upon booking, that the Total $274 included my $224 rate that I was securing by calling and the taxes and fees. I was also charged $40 for my service dog which wasn't charged when booking and I explained I needed a 1st floor for easy access for my support animal. Brings me to my other complaint. I immediately booked my stay on the phone for the first floor, beach view but when I arrived they had us on the second floor and thankfully were able to find us a first floor. I was grateful and let that go. The coffee maker didn't work, I let that go and just went to the lobby to get coffee. The old lady upstairs was extremely rude to one of my children until she realized I was right there and I had to correct her, then when I told the front desk, new lady, she blew me off. I've stayed at another Holiday Inn in Pleasant Valley, Charleston a couple weeks prior and had none of these issues. I'm not sure what is going on with this hotel but it is not good for turning away what would have been annual business and highly recommended when asked about.

Great Sun Rise

ByMust Visit

agosto 19, 2025

A lovely property smack dabs in the middle of no where!!! Quit; perfect place to relax, enjoy water and revamp for whatever comes next in your life.

Relaxante

ByScalewitch

agosto 17, 2025

Hubby & I spent a week, just kicking back, enjoying quite a few cocktails, loving the food, and just relaxing. It was our 16th wedding anniversary.

Peaceful ocean view stay!

ByRTravels

agosto 14, 2025

This was our 3rd time to Holiday Inn Resort Jekyll over the past 10 years and have always enjoyed the stay. The front office staff is friendly and very accommodating. The hotel cleaning staff does a great job of room prep before arrival and took care of our needs during our recent 3 day stay. The hotel is dated but for the age it has been kept updated with sufficient renovations and repairs. It is not new so expectations should not be that you are going to stay in a "new" resort. But, it is clean, a great quiet location, fantastic view of the beach and ocean from balcony, and pet friendly. The 3rd floor coffee shop is great in the morning with ocean view. The 24 coastal grill close on property has great food and drinks. Bartender Victoria was fantastic and fixed my wife up with a special request for a low sugar, yet slushy vodka lemonade drink that was fantastic. As always, we enjoyed our peaceful and scenic stay here.

Nice quiet island

PorDerrick

agosto 11, 2025

The entire island is awesome. Small little town with lots to enjoy. The beach was amazing, hardly anyone was there. Dark soft sand warm water with gentle waves. Quiet roads with little traffic, great for a walk or bike ride. The outdoor area has a nice pool and jacuzzi and a fire pit. The rooms have great view unless you get stuck in building behind the restaurant. For some reason they claim that the back of a restaurant is a premium view!?! Yeah right! Make sure you get your correct room before you sign anything because you won’t have any management there to address any issues. Other than the blind people saying what a premium view looks like it was great.

Ótima localização

ByFrom Texas

agosto 09, 2025

Close to the beach, clean rooms, good breakfast options, friendly staff, WiFi was good also. I liked the dining options on the resort- very convenient since it was raining , food and drinks where very good.

Limpo e tranquilo!

PorBusinessTraveler

agosto 07, 2025

This hotel was clean and quiet. The staff were friendly and responsive to all questions and requests. The Wifi was strong and the food in the restaurant was great. I stayed here for business and would definitely recommend.

Noverão2025

agosto 07, 2025

I requested a 2nd floor room and an early check-in when I called and made my reservation. Upon arrival the room was not ready and the room they had for us was going to be 1st floor. The front desk said there were no notes on the reservation stating either of those requests. The vacation didn't start out on a good note
The front desk was able to accommodate our room
request.

Location was great and room was large

ByChristy

agosto 05, 2025

Location was great. Room was large but the iron didn’t work and there was no counter or dining space. Could have been a bit cleaner. The food at the restaurant was great, drinks were also good but bar service can be slow. Pool was impeccable. Our kids had a blast.

Ótima estadia!

ByLBjax

agosto 05, 2025

We had a great experience during our recent family getaway. Our room was spacious and clean. Staff was friendly and helpful. The kids eat free vouchers really made the trip affordable. The location is great. A quick walk to beach and a short drive to the shops.