Almost every hotel gives you coffee, breakfast, ice a working phone, and a copy of your bill at checkout. They do not have hidden fee's.
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Disappointment
ByHerbert73
September 17, 2023
After having a terrific visit at the Holiday Inn Resort-Panama City earlier this year, we were so excited to stay of the Jekyll Island property. Well, we were so disappointed!!! Here's why...
1.At check in, instead of the king room, we were placed in a room room with Queen beds.
2. The room was dark. The lights did not put off much light,
3. The bathroom lighting was terrible. It was very difficult to put on make up.
4. The bathroom sink had on only a small trickle of water when fully turned on. (both hot and cold)
5.Pool area--adequate at best---glad we didn't need to call 911 as the signage indicated one could do---No phone--appeared to be ripped off the wall
6. Bar area--not open until weekend--Internet site did not indicate we would not have access to bar and food area during out visit. Also, the bar area signage indicated cash only purchases. Really??? Who carries cash on them?
7. Pool area---would have been nice to have some music
8.Management----I have no idea if any were present during our visit, We only saw some very young people at desk. (dressed unprofessionally)
9. The grounds-- they looked okay, but I expect better .
10. I expect so much more from Holiday Inn Resort properties. This short visit was such a disappointment for us. In Panama City, I always knew who the management was on duty, The management circulated among the guests and made you feel so welcome. We did notice before leaving a sign indicating something about remodeling. It would have been nice to know up front before making a reservation. The internet site for this property did not match what was actually available to guests. We stayed at the Holiday Inn Express in Kingsland Ga. The night before and it was a wonderful property. We were in the area to check out Cumberland Island and decided to stay a couple of days on Jekyll Island.
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Great relaxing view of the ocean
ByEhelms409
September 16, 2023
The grounds are beautiful with many spots to sit and enjoy the ocean. Playground in central location. The only complaints I have are the outdoor shower near the beach was inoperable and pool didn’t look well maintained. Also bikes were not in “rentable condition”
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Great view
ByEvie65
September 09, 2023
Overall, this is a nice motel. It’s proximity to the beach makes it a desirable location for a relaxing vacation. My only complaint is that the toilet is extremely close to the ground and makes getting up a real challenge. Otherwise, the room was clean, and I enjoyed the walk-in shower. I did like that they had a night housekeeper, and the front staff were friendly and helpful. I would recommend this hotel if you are looking for a comfortable place close to the beach.
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Love this hotel
ByPeeWee58
September 07, 2023
The access to the beach is amazing. So is the pool and the hot tub. Warning, stay away from the food offerings at the cabana or the Beaches restaurant. Very cheap ingredients.
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clean rooms and friendly staff
Byv-tail1974
September 05, 2023
exactly what we expected. The rooms were clean and the bathroom was exceptional. We love the staff and friendly and helpful
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A Disgrace - Dirty and deceptive advertising
ByJudyk1818
September 01, 2023
This property was the 3rd Holiday Inn Express we stayed at on our latest trip. It will also be the reason I never book another Holiday Inn again.
Pros:
1. Located on Jekyll Island
We paid for a premium ocean view room - the most expensive room available and here's what we got:
1. A room located under a stairwell, first floor, next to the mechanical room with zero view of the ocean. Our view was of a tree and the back of a building near the pool.
2. Non-working room keys. Reception staff didn't seem too concerned they gave us non-working keys
3. Stained pillows
4. Mold in shower - shower door did not close properly
5. Doors were damaged and filthy - one door was actually open when we arrived at the room
6.Stained carpet & dirty floors
7. Walls were scuffed up and dirty
8. Mattress was old and sagging
9. Ice machine was broken
10. No manager on site
They were unable to move us to another room stating the hotel was sold out. Not true since the parking lot was nearly empty and rooms were clearly vacant. Reception staff offered a credit but never followed through. paid full premium price for a dirty room with no view.
The staff was non-reactive to the issues raised, which means they have heard these complaints before. I brought the stained and dirty pillow to the front desk at checkout and they really didn't care. I never heard from the Manager (as promised).
They charge a premium price for a sub-standard room because of the location. I would gladly have paid more to stay at another resort if I had known how bad this would be.
When other reviewers are not honest about the resort it does a disservice to other travelers and allows the hotel to continue with bad service.
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Location Location
ByACDlover
August 27, 2023
Quite island with a quite beach site, not a bustling island if that's what your seeking. Driftwood Beach and quietness is the appeal for this location.
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Excellent Stay
ByBug & Boof
August 23, 2023
This is an older beachfront property that is clean and well maintained. Loved the outdoor pool, it was the best we've seen. We have already recommended this property to a friend and we plan to return someday.
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comfortable bed
BySusie GP
August 22, 2023
The king size bed in our room was very comfortable.
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Escapada familiar
ByMatt
August 18, 2023
Muy buen hotel para estar en familia, hasta aceptan a tu mascota, fue nuestra primera vez en Jekyll Island y nos encanto, el estar frente al mar, las instalaciones lo oscuro y la iluminacion muy baja para no desorientar las tortugas me parecio que estan haciendo una buena labor. Volveremos muy pronto
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Not up to the IHG standard
ByKyushinsha
August 18, 2023
As an IHG diamond member, I have come to expect a certain level of service from these properties. However, this location did not meet any of those expectations. First, it has a great location, the beach is wonderful and clean, so it gets props for that.
But for the price, the rooms and facilities as well as the customer service was lacking.
The hotel seem to be staffed with people who were less enthusiastic about doing their job than most. Trying to get a straight answer without some sort of attitude was difficult. I had to exercise restraint on more than a few occasions.
The room was dark and dirty, locks were broken, the phone did not work, housekeeping did not come and clean the room, and other things that should not exist in a hotel at this price.
I contemplated speaking to the manager, but given the fact that everyone I met there seem to be operating on less than a full charge, I figured, What's the point?
I tend to be a loyal IHG member wherever I travel around the world, but if I were to return to this beach, I most likely would stay at a competitor:s property.
Vacatio
ByDisappointed Cousin
September 18, 2023
Almost every hotel gives you coffee, breakfast, ice a working phone, and a copy of your bill at checkout. They do not have hidden fee's.
Disappointment
ByHerbert73
September 17, 2023
After having a terrific visit at the Holiday Inn Resort-Panama City earlier this year, we were so excited to stay of the Jekyll Island property. Well, we were so disappointed!!! Here's why...
1.At check in, instead of the king room, we were placed in a room room with Queen beds.
2. The room was dark. The lights did not put off much light,
3. The bathroom lighting was terrible. It was very difficult to put on make up.
4. The bathroom sink had on only a small trickle of water when fully turned on. (both hot and cold)
5.Pool area--adequate at best---glad we didn't need to call 911 as the signage indicated one could do---No phone--appeared to be ripped off the wall
6. Bar area--not open until weekend--Internet site did not indicate we would not have access to bar and food area during out visit. Also, the bar area signage indicated cash only purchases. Really??? Who carries cash on them?
7. Pool area---would have been nice to have some music
8.Management----I have no idea if any were present during our visit, We only saw some very young people at desk. (dressed unprofessionally)
9. The grounds-- they looked okay, but I expect better .
10. I expect so much more from Holiday Inn Resort properties. This short visit was such a disappointment for us. In Panama City, I always knew who the management was on duty, The management circulated among the guests and made you feel so welcome. We did notice before leaving a sign indicating something about remodeling. It would have been nice to know up front before making a reservation. The internet site for this property did not match what was actually available to guests. We stayed at the Holiday Inn Express in Kingsland Ga. The night before and it was a wonderful property. We were in the area to check out Cumberland Island and decided to stay a couple of days on Jekyll Island.
Great relaxing view of the ocean
ByEhelms409
September 16, 2023
The grounds are beautiful with many spots to sit and enjoy the ocean. Playground in central location. The only complaints I have are the outdoor shower near the beach was inoperable and pool didn’t look well maintained. Also bikes were not in “rentable condition”
Great view
ByEvie65
September 09, 2023
Overall, this is a nice motel. It’s proximity to the beach makes it a desirable location for a relaxing vacation. My only complaint is that the toilet is extremely close to the ground and makes getting up a real challenge. Otherwise, the room was clean, and I enjoyed the walk-in shower. I did like that they had a night housekeeper, and the front staff were friendly and helpful. I would recommend this hotel if you are looking for a comfortable place close to the beach.
Love this hotel
ByPeeWee58
September 07, 2023
The access to the beach is amazing. So is the pool and the hot tub. Warning, stay away from the food offerings at the cabana or the Beaches restaurant. Very cheap ingredients.
clean rooms and friendly staff
Byv-tail1974
September 05, 2023
exactly what we expected. The rooms were clean and the bathroom was exceptional. We love the staff and friendly and helpful
A Disgrace - Dirty and deceptive advertising
ByJudyk1818
September 01, 2023
This property was the 3rd Holiday Inn Express we stayed at on our latest trip. It will also be the reason I never book another Holiday Inn again.
Pros:
1. Located on Jekyll Island
We paid for a premium ocean view room - the most expensive room available and here's what we got:
1. A room located under a stairwell, first floor, next to the mechanical room with zero view of the ocean. Our view was of a tree and the back of a building near the pool.
2. Non-working room keys. Reception staff didn't seem too concerned they gave us non-working keys
3. Stained pillows
4. Mold in shower - shower door did not close properly
5. Doors were damaged and filthy - one door was actually open when we arrived at the room
6.Stained carpet & dirty floors
7. Walls were scuffed up and dirty
8. Mattress was old and sagging
9. Ice machine was broken
10. No manager on site
They were unable to move us to another room stating the hotel was sold out. Not true since the parking lot was nearly empty and rooms were clearly vacant. Reception staff offered a credit but never followed through. paid full premium price for a dirty room with no view.
The staff was non-reactive to the issues raised, which means they have heard these complaints before. I brought the stained and dirty pillow to the front desk at checkout and they really didn't care. I never heard from the Manager (as promised).
They charge a premium price for a sub-standard room because of the location. I would gladly have paid more to stay at another resort if I had known how bad this would be.
When other reviewers are not honest about the resort it does a disservice to other travelers and allows the hotel to continue with bad service.
Location Location
ByACDlover
August 27, 2023
Quite island with a quite beach site, not a bustling island if that's what your seeking.
Driftwood Beach and quietness is the appeal for this location.
Excellent Stay
ByBug & Boof
August 23, 2023
This is an older beachfront property that is clean and well maintained. Loved the outdoor pool, it was the best we've seen. We have already recommended this property to a friend and we plan to return someday.
comfortable bed
BySusie GP
August 22, 2023
The king size bed in our room was very comfortable.
Escapada familiar
ByMatt
August 18, 2023
Muy buen hotel para estar en familia, hasta aceptan a tu mascota, fue nuestra primera vez en Jekyll Island y nos encanto, el estar frente al mar, las instalaciones lo oscuro y la iluminacion muy baja para no desorientar las tortugas me parecio que estan haciendo una buena labor. Volveremos muy pronto
Not up to the IHG standard
ByKyushinsha
August 18, 2023
As an IHG diamond member, I have come to expect a certain level of service from these properties. However, this location did not meet any of those expectations. First, it has a great location, the beach is wonderful and clean, so it gets props for that.
But for the price, the rooms and facilities as well as the customer service was lacking.
The hotel seem to be staffed with people who were less enthusiastic about doing their job than most. Trying to get a straight answer without some sort of attitude was difficult. I had to exercise restraint on more than a few occasions.
The room was dark and dirty, locks were broken, the phone did not work, housekeeping did not come and clean the room, and other things that should not exist in a hotel at this price.
I contemplated speaking to the manager, but given the fact that everyone I met there seem to be operating on less than a full charge, I figured, What's the point?
I tend to be a loyal IHG member wherever I travel around the world, but if I were to return to this beach, I most likely would stay at a competitor:s property.