Welcome To HUALUXE Shanghai Twelve at Hengshan
12 Hengshan Road Xuhui District , Shanghai, Shanghai ,200031, Mainland China
 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
76%
Recommend This Property
Overall Experience 4.3
76%
Recommend This Property
|
Disappointed stay
ByYC Tham
02 April 2025
Everything was fine from the beginning. I managed to get a room with early check-in but the bad thing happened at late night when I was going for bed. A strong smoking smell came to my room and affected the quality of sleep on the night. Despite the front desk sent an air purifier machine to my room but it took time to get rid of the smell. Not a happy stay.
Gem in Shanghai
ByAimee
01 April 2025
I really enjoyed the stay at HUALUXE. The check in process was quick and easy, with a free upgrade being the elite platinum member. The room was large and clean. The buffet breakfast was elaborate with both traditional Chinese and Western food items. Location was convenient to lots of coffee shops and bars, as well as the #1 metro station. I will definitely stay again when I am in Shanghai.
Maintenance time
ByNeil
24 March 2025
Guys
I stay there a lot. In using the steam and sauna every time I come one or more things are out of order. On this trip EVEYTHING except the sauna was out of order. Please do better or I will have to stay somewhere else.
Second I called room service before 7pm and was told the dish I wanted had sold out!
Sleep disturbed by morning noise
ByMooeyGriffin
23 March 2025
Stayed in Hualuxe at a recent stay in Shanghai. The hotel itself is beautiful, with a nice inner courtyard. The hotel has several positives, but there are also some negatives that one cannot overlook.
Positives - the hotel is just next to the MRT station, and so getting around is really easy. The surrounding area of the hotel is quiet and enjoyable to walk around looking at the old mansions. The hotel room and bathroom is large and the bed is comfortable. The buffet breakfast has a good selection of local and western dishes and has an egg station which cooks eggs to your liking on demand - something I hardly find in other 5 stars hotel.
Negatives. If you are given a room facing the next building, be prepared for truck loading noises in the early morning. This was loud enough to wake us up. Secondly, the pillows are too soft to provide good neck support. Thirdly, the staff could be more friendly and proactive with guests, such as helping with the luggage or offering help for transport to the airport. Fourthly, the toiletries supplied could be more generous compared to the small bottles (especially when room is occupied by 2 guests). Lastly, the electronic light controls in the room takes some time to master.
Hotel is only above livable level lol
ByVinceeee
22 March 2025
1. Minibar is empty
2. Breakfast isn’t good
3. Boxes used for bath salts are broken
4. Taps are very dirty with stains
The location of the hotel is great, however both service and room are just simply too bad
Location is great but cleanliness need to be improved
ByVernon Lee
15 March 2025
Location of this hotel is great, within walking distance to old town and a lot of great places, very near to Line 1 train. I am very disappointed with this hotel cleanness and quality, with the “Luxury Collection” it is absolutely not worth the price and title, why? The shower area walls are all grown with moulds, the silicone of handle, rainforest shower water outlet and corners, all over. I never stayed in any of IHG hotel with this clean levels. Also, I am not convinced to use the bathtub. Floor mat has long hairs in it, bear in mind I have short hairs.
Unacceptable hygiene
Bynana7mi
13 February 2025
On the third day of my stay, I found a lighter in the bathrobe pocket. This was completely unacceptable. I don’t smoke, so how did a lighter end up there? The only explanation is that the bathrobe was not replaced and was simply reused from a previous guest. When I brought this up to the front desk, they insisted that all bathrobes are changed after each guest, which I found quite ridiculous.
Poor cleanliness Terrible Service Professional Duty manager
ByDAYLEN LIU
11 February 2025
Location is perfect. Room cleanliness is terrible. I stayed about 80 nights every year and this hotel is the only one where all staff include the supervisors (the man in black suit with short hair) of breakfast restaurant were happily chatting with each other while serving guests, which was unbelievable and unprofessional. The service of happy hour was also terrible that they didn’t even mentioned last order. Never visit again.
great location great service
ByTing
26 January 2025
很棒的位置，前台服务很好，给升级了房间，整体都很棒，下次来还会住这里。为什么一定要50个字啊为什么一定要50个字啊为什么一定要50个字啊为什么一定要50个字啊好奇怪啊为什么一定要50个字啊为什么一定要50个字啊为什么一定要50个字啊
Comfortable bed and great service
ByJackie27
15 January 2025
Staffs are all well trained and ebullient, great experience here!
Good guest room, but terrible breakfast
BySteven
11 January 2025
- well designed hotel building and guest room
- features the quiet atrium and private garden
- close to downtown tourist spots
- terrible breakfast, crowded tables, limited options, poor services.
Great location and excellent design
ByJohann
07 January 2025
I've always wanted to stay at this hotel since it opened, and I just did last month while traveling back to Shanghai. The property is maintained in good condition, and the location is amazing, as the subway station is just below the property. There are amazing restaurants around the hotel, and the most classic and exotic neighborhood in Shanghai. I particularly like the food and beverage service the hotel offered, including the breakfast and welcome drink options. Look forward to coming back soon!