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洲际 PRESIDENTE墨西哥城

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PRESIDENTE墨西哥城洲际酒店评论
宾客评论
我们收到的每一条评论和打分都会经过验证,以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
89%
推荐此酒店

整体体验

4.4

基于 1330 评论
89%
推荐此酒店

Ratings Breakdown

1330评论

  • 5 星级
    906
  • 4 星级
    226
  • 3 星级
    94
  • 2 星级
    48
  • 1 星级
    56

Just a few things

By

2019 十一月 16

Air conditioning in the room was very noisy, which made our stay uncomfortable, pillows are too high and not soft, bathroom wasn’t clean properly none of the days we stayed

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Nice hotel in a great location

By

2019 十一月 13

Nice hotel to stay if you are visiting Mexico City. Close to attractions, restaurants and green space.

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Habitacion comoda

By

2019 十一月 13

club

Todo perfecto en la habitacion pero el check in muy tardado

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Trabajo cómodo, descanso placentero!

By

2019 十一月 12

Excelente opción para negocios y descanso, habitaciones muy cálidas, cómodas y confortables!!

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Good location

By

2019 十一月 11

club

This hotel has a great location in the metropolis.

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Excelente servicuo

By

2019 十一月 10

Cada vez que llego al hotel desde que me reciben en el auto, todos se dirigen a mi por mi apellido y con una familiaridad que me hace sentir en casa, eso no tiene precio para los que viajamos mucho y estamos fuera de nuestro hogar por periodos prolongados de tiempo

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Staff ruined our experience

By

2019 十一月 10

club

Ive been to numerous areas in Mexico and was so excited when my cousin chose to have his wedding in Polanco, Mexico City. My entire family booked rooms at the Intercontinental Presidente and we talked about this trip for the months leading up. We were delighted at the hotel and its location upon arriving. We checked in and were told that our room was a double which being a married couple, asked if a king bed was available. They said there was and assigned us to a room. Upon chatting the front desk employee told us that we could upgrade our stay for $50 a day which would include: access to the 39th Floor Lounge, happy hour a the lobby bar from 7-9pm and breakfast included. We said that sounds like a great idea lets do it. We ate breakfast daily at the only place we knew that had breakfast; Cafe Urbano. Which was great and offered a variety of items. We closed out daily to the same total thinking this would be covered in our "$50 upgrade." We never made it to daily Happy Hour as we have dinner reservations we made thru our amex platinum concierge and we ventured up the 39th lounge one day only to see a mediocre food spread at best. We traveled outside the hotel daily only to come back to our room never cleaned or beds made (mind you this was 5pm or later). The noice from the street was loud and kept us up numerous nights as well. We did dine at Chapulin which our families loved. Our stay seemed to go not so bad until we decided to check out and were given charges for the breakfast which we stated we were told we could eat breakfast at the Cafe Urbano (which mind you was the only place we knew that served brunch buffet). The front desk employee told us we were only allowed to eat the 39th floor lounge to which we stated that was not told to us. We also stated that we did not drink at the happy hour any days of the stay. We said we are fine i paying for the daily breakfast at Cafe urbano if you could take off the Daily "$50 upgrade." The front desk employee seemed to understand and think that was fair however he had to double check with his manager on duty. Well when we spoke with Alejandra, her demeanor was first off less than pleasant. It seemed as if she had worked a few too many days in a row and just didn't want to hear what we had to say. Upon explaining the exact same scenario we had just explained to the front desk employee, she replied that the charge would stand and that she would check the cameras to see if we in fact drank at the bars (check the cameras as if we were shoplifters), as you can imagine that made us feel really great. We tried to explain over and over that it now wasn't even about the money but the principle that her staff did not have or give us anything in writing about where to eat, drink or what the lounge was used for. We wound up leaving only to speak with other family members who said they had a similar experience and were also upset considering we had an entire wedding party under Sheridan there. Just to think that's the last impression we had upon waiting for our Uber really makes you think about what hospitality really means and how well training is at the Intercontinental Presidente. Needless to say this was the first time at a Grupo Property and will be our last. Taking care of guests is why you chose a job in the hospitality field.

For the record I currently own 3 restaurants and previously worked for Starwood Hotels for 10 years. I get in it when guests want want want or try to take advantage of the hotel. THIS WAS NOT THE CASE. We feel very taken advantage of over a situation that could have easily been resolved

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Mr leisure

By

2019 十一月 09

Great hotel, polanco area very well liked. Would highly recommend this hotel.

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World Class Hotel In Beautiful Neighborhood

By

2019 十一月 06

platinumelite

Fantastic spot, wonderful space and staff. The views from the room were breathtaking and I felt very safe in the area.

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Excelente ubicación

By

2019 十一月 06

club

Mi hotel favorito por su ubicación en la Ciudad de México , la cama muy blanda y sin soporte en la orilla hace el sueño algo incómodo ,

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Sehr empfehlenswertes Hotel in guter Lage

By

2019 十一月 03

club

Die Zimmer sind sehr geschmackvoll eingerichtet mit ausgezeichneten Betten und schönem Bad. Sehr gutes Frühstück und ausgezeichneter Service. Hotel in guter Lage in Mexico City.

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Almohadas

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2019 十月 30

club

Las almohadas estaban un poco vencidas, muy aguadas a mi gusto.

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