 Gästeberichte
Jeder Bericht und alle Bewertungen, die wir erhalten, werden überprüft. So stellen wir sicher, dass nur Berichte von Gästen veröffentlicht werden, die tatsächlich im Hotel übernachtet haben.
94%
Dieses Hotel empfehlen
Gesamterlebnis 4,7
94%
Dieses Hotel empfehlen
|
Good location but aged room maintenance
ByLars
28. November 2020
Finally another stay after almost 8 years at Suzhou IC. The location is perfect for a good lake view or an evening lakeside walking. But the room is clearly aged and need better maintenance. Especially the smell in room is not acceptable.
The staffs are overall very friendly but training could be repeated. When I call the guest center and asked whether the fitness center was still open at 22:00. The lady said closed. But actually the fitness is 24 hours open. The condition of the Fitness cannot be compared with the similar level hotels in Suzhou.
The breakfast is really disappointing. I was asked to have breakfast at lobby bar. Rally limited choice and food quality is like a 3-star hotel.
Overall it was a very bad experience. For the same price Suzhou W is much much better choice.
感谢Jenifer卓越的入住服务
By飘流四方
15. Oktober 2020
于前台办理入住时，Jenifer提供了热情的、高品质的入住服务，极大提升入住体验、以及对酒店品牌的认可度。
不错的酒店
Byjinjie
02. Oktober 2020
前厅服务很好，每次来都很热情；餐厅服务也很棒，用餐时段有还有餐饮的总监询问客人用餐感受，细心。
Highest standard and nice location at JinJi Lake
ByDirksiegfried
26. September 2020
You ever can feel the passion of the staff an management to make you a happy guest.
Suzhou Birthday
ByRndunn511
13. September 2020
The stay at this property was beyond my expectations. The facilities, staff, food, and experience was great.
Great Service
ByRndunn511
10. September 2020
Our first trip to Suzhou was made more memorable by the excellent staff at the Intercontinental. From the front desk staff to the lounge and restaurant it was a great experience. The food in the Jing restaurant was excellent and the staff could not have been more helpful.
再次入住，依然满意
ByIori
18. August 2020
再一次入住苏州洲际酒店，一如既往的优秀。环境一流，硬件和服务更不用说，遇到问题员工第一时间响应，惯例国际五星标准。
愉快的入住体验，下次还会选择苏州洲际酒店
By胖胖的喵大仙
16. August 2020
酒店位置非常棒，就在金鸡湖景区附近，下车就有礼宾帮忙拿行李，大堂有负责测温的工作人员，一切显得井然有序，Barton热情专业，很快就安排好入住，房间非常大，落地窗户正对金鸡湖景观，视野开阔，令人舒心。疫情期间，客房非常干净整洁，床品很舒适，酒店早餐也很丰盛，非常愉悦的入住体验。
非常值得推荐
Byjinjie
22. Juli 2020
酒店位置非常好，就在金鸡湖边上，开业蛮久了，但设施保养很好，前台Alen态度热情，业务也很熟练，迅速为我办理好入住安排房间，感谢。
房间很干净，疫情期间客房的员工打扫非常认真负责，为他们点赞。
早餐非常丰盛，味道很不错。非常推荐入住。
享有绝佳风景，床铺舒适，服务很周到，在疫情期间管理有序但不压抑，早餐很丰盛
Byjohn
17. Juni 2020
位置绝佳，服务周到，是放松心情的很好的休息地，下次还会再光顾
特别时期，服务一流
Byrumbozzx
15. April 2020
非常棒的服务，餐饮部的Scott提供一流的服务水准，客房部的客房清洁也非常到位！
疫情防控與服務
ByLeo Leung
20. März 2020
在疫情期間出行並入住，體會到酒店在平衡防疫與客人服務的安排，仍然維持高效、舒適和貼心。當然，入住客人不多，希望酒店回復正常后也能保持一樣待客水平。