Rated 4.2 out of 5 by 637
Rated 5.0 out of 5.0 by IAM88 Great service and courteous staff.
I have stayed at the Intercontinental Montreal for the 5th time in the last 4 months and the service, amenities and staff is terrific and consistent!
August 30, 2015
Rated 3.0 out of 5.0 by Michel1957 Hotel nice but staff not so much
As a prelude let me say that my adventure at this hotel started back in Feb/March when I made a reservation for a different weekend, at the time I had a reservation made to the Holiday Inn for the weekend 30 July -03 Aug (the weekend for which I’m making this review). I wanted to cancel my reservation at the Intercontinental and was told I couldn’t as I had pre-paid the weekend. I then asked to switched weekend which after a bit of work was done. I cancelled my Holiday Inn reservation and stopped thinking about it.
Everything was weird for the get go. Being used to the Intercontinental Hotel in Toronto where being an Ambassador member actually means something, it was really odd to find out that there was no dedicated check-in for the Ambassador member; the lady at the counter looked more annoyed than helpful when asked about the room upgrade and the lack of dedicated check-in.
After the rather uncomfortable check-in, I proceeded to my room to find out that there were no amenities as expected to an Ambassador member. I went to the reception to ask and was told that they had a computer error and they would remedy and send someone up. The whole weekend we didn’t get what we paid for. (newspaper, water, gift. I left it at that and figured it was a lesson learned about this hotel.
The rest of the weekend at this hotel was ok, the location excellent but the staff on the other hand not so much. A few times we went to ask the concierge information and, as the lady at the front desk, he also looked annoyed and impatient. By the way it’s not a language issue; I’m originally from Longueuil and speak better French than English.
Then the bomb hit, a few weeks after I returned home get charged for the whole weekend again (without any courtesy phone called telling me they were charging my credit card!) I immediately called them and was told that they had never charged me (apparently they charged another customer for my room, again not so great customer service is it’s true) and I had to pay unless I was able to provide a receipt that payment was done. As I had reserved for a different weekend almost 6 months before and my reservation was moved to this weekend I couldn’t find any (I couldn’t remember when I had done it). I wrote twice to the hotel explaining all of it and asked them to at least share the cost as they had made the mistake and I shouldn’t be burdened for the whole amount when I didn’t expect it.
As of yet no answer!!!
Bottom line the hotel location is great but customer service and recognition of membership pretty average to say the least. At that price you’re better off at the Holiday Inn a block from that hotel!
August 28, 2015
Rated 5.0 out of 5.0 by Nyo-Tintin HEAVENS.
Everything was perfect from A to Z. Heck, they even had staff members rate my cosplay for the anime convention! If you ever go to Otakuthon, InterContinental's the place.
August 27, 2015
Rated 5.0 out of 5.0 by mik11 very helpful staff, great service
for a first time stay in Montreal this was the perfect place to stay. Location was amazing, amenities were abundant, and the concierge was extremely knowledgeable
August 27, 2015
Rated 5.0 out of 5.0 by Himmi78 Memorable Montreal
The Intercontinental is my hotel of choice wherever I can and Montreal was up to standards. Great breakfast selection, comfy rooms, mediocre bar scene but the surrounding areas are great. Perfect for going out for a run on the river bank. The mall or shops inside are good for quick buy especially the "7/11 shop". Don't like it when you log out of the internet each time you leave the hotel and have to log in again. It should automatically pop up and connect on my iPhone, its the year 2015 and I don't have to do all that "hard" work to log in again. Just do it upon arrival and you stay connected to the high speed paid internet your whole time on all devices. Was not greeted as Platinum member nor did get an upgrade, but it was a busy week and it does not really matter. Wait in the lobby, and especially for concierge was always too long for the impatient me.
August 25, 2015
Rated 5.0 out of 5.0 by SARAHM29 Excellent
Excellent stay as always and will be returning again. Excellent rooms with the comfiest bed in the world.Staff are always welcoming and willing to help.
Would recommend a stay with IHG as it is great value and service in one.
August 24, 2015
Rated 4.0 out of 5.0 by Einna88 Comfortable but...
Cons: I was disappointed on how our check-in went, the gentlemen serving us was not that friendly.
The duvet was dirty with stains and pillows not as comfortable, they were too soft to our liking.
Pros: Check out went well with Mrs. Julie who served us.
I had ordered a bottle of wine and a cake to be put in the room for a surprise, it was really beautiful and tasty!
The location is near everything, small distance walk to china town and old Montreal. I really recommend it for the location.
August 23, 2015
Rated 5.0 out of 5.0 by Mira 11 Old Montreal hotel
The hotel is old but looks fancy and modern. The room is clean, quiet and with the nice view. The hotel is just five minutes walk to old Montreal which is the best part of the city. Our main reason to come was Rogers Cup so having the shuttle bus worked perfect for us. I would like that swimming pool hours were longer in the evening. The customer service was excellent and all staff were nice and friendly. I would recommend this hotel to anyone because you got everything for the cost you pay.
August 22, 2015