Rated 3.9 out of 5 by 241
Rated 2.0 out of 5.0 by Amelia_K_F Worst customer service ever!
Had a late arrival at 9:15pm on the 1st of July, all I wanted to do was to get into the room and have a nice hot bath, but the staff members made it impossible. Bell man was no where to be seen when we arrived by taxi, had to wait 5-10mins before we can find one. Went upstairs to check-in, the guy was nice and polite. I was given a room on the 16th floor, went up and could not open the room whatsoever. Thought it was due to my key being near my phone for few seconds, I went back down and there was a HUGE line with only one person serving. After at least 15mins wait, I was finally served, and was told the guy has written the wrong room number on my key holder, instead of 1606 it was meant to be 1806. We were told that you've to use your key to get to your own level, well clearly you don't. Turns out you don't need to use the key in the elevator at all.
On day 2 when i came back at 4:30pm, I wanted to have some coffee, opened the draw where the coffee machine is and there were no coffee capsules. Called "instant service" and explained it and asked for 4 coffee, was told it will be delivered to me asap. I sat down and waited...and waited.. and waited... 15 minutes later, still nothing. I called again, and once again was told they will deliver it asap, and once again i waited and waited and waited. Over-all I waited for over 30 minutes for the coffee. So much for being instant.
As a frequent traveller, and just from this trip I've stayed in 7 hotels so far, this is by far the worse customer service wise. However I'll give them credit towards the room, it does have a lot of space and is very clean. Though it doesn't change the fact that I'll not be returning nor will I recommend this to anyone else, and is having doubts with InterContinental & IHG group in general.
05 July 2014
Rated 5.0 out of 5.0 by WGB1 Solid
Good quality hotel.
Great location. Nicely decked out rooms.
Air conditioner was a bit noisy, but apart from that no complaints.
03 July 2014
Rated 3.0 out of 5.0 by Mouffy Disappointed
Thought the Intercontinental was going to be a treat. But long wait time to check in; room not ready when hotel wasn't that busy; having to wait 15 minutes for bellman to store my luggage was a real disappointment. Concierge was on the phone the entire time while 10 of us waited for service. She did nothing to help us. Staff was not very friendly or helpful either. Oh, and having to pay for wifi? What's that all about in a 5 star hotel. I felt gouged..
03 July 2014
Rated 2.0 out of 5.0 by Mortemo Horrible check in
Check in poorly managed. Everybody told to come back at 04:00 for a room assignment so of course at 04;00 a line snaked through the lobby. We then had to wait in line again for over an hour for our room key. Our room (king, corner unit) was just ok nothing that special, over priced for what you get. There was no IHG member recognition at the hectic check in, hence no free internet etc..
03 July 2014
Rated 2.0 out of 5.0 by Binkis3 Bad experience
I will never stay at this hotel again. The staff at the front desk was rude upon my arrival and I had to wait forty minutes to get my room key. It got off to a bad start and that ruined the whole experience. As far as location, it's very good but there are other hotels located right nearby that I would rather stay at the next time. The rooms were very nice and clean,but that's not enough to bring me back again. I'm sure other hotels near are just as nice.
03 July 2014
Rated 2.0 out of 5.0 General stay
We arrived at 5:45 and our room wasn't ready when checkin time was specifically at 4, we were asked to wait and additional 20 minutes. At 6:00 I went back to verify if our room was ready it still wasn't but I had plans to be on a boat at 6:15 so I absolutely needed a room! At the time their was a long line up at the desk and only one personne assisting people! I work in a hotel myself and that unexceptable! We were offered to change in the gym and with no were to leave our luggage. I needed a room, so we were offered a double bed room even I initially booked a king suit with view. Once in our room the housekeeping staff were busy talking in the halls and laughing. Our room had supposedly just been cleaned but the carpets with wet and their was a fan or vent of some sort in our room! As well as their wasn't any water in our room I had to go down stairs and ask for water bottles! The bathroom as had a praticular oder which Wasn't appealing at all! The next morning I had desaturated for a late checkout. And some oncle at my door clearly the television was on I didn't have time to get to the door before a cleaning lady entered the room... I had got good feedback from this hotel but all in all it was a terrible experience! Me and my boyfriend went their to relax and enjoy ourselves but their was a lot of disorganization and the service wasn't fantastic! aww were offered breakfast and a waves late check out since we left by 12:00 anyways but all to say yes that was considerate but we simple wanted to relax enjoy ourselves have our room clean ready.
02 July 2014
Rated 4.0 out of 5.0 by rafi41 great service
generally everything was very good; staff was excellent.
However: in my room,#2106, there was something wrong with the electrical wiring: there was no working master lighting switch, and specifically, the reading lamps over the bed were both broken,and the deck-lamp was not working either.
01 July 2014
Rated 5.0 out of 5.0 by Excited Mom Perfect Hotel
I travel a lot and was very impressed with this hotel. The room was way bigger than usual and felt like a quiet oasis. I had several meals in the conference facilty and all were way above average. The staff in the conference facility were amazing - tried very hard to keep the guests happy.
30 June 2014