 Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
94%
Recomendar este hotel
Valoración general 4.7
94%
Recomendar este hotel
|
Relaxing in paradise
ByGreg h
16 noviembre 2020
The hotel is at the end if hotel row but its close to local transportation. The bus stop is across the street along with a stor, sushi bar and subways plus a gas station. Hotel is very clean and service was top notch in our book.
Hermosa su Playa
ByYO76
16 noviembre 2020
Me encantaron sus instalaciones. La amplitud de su suite aunque la comida es un poco cara. Personal muy amable
bad stay
ByDavid
12 noviembre 2020
the hotel manager would not be able to solve the problem, Sonia knows how to cause the problem, hard to communicate with those kinds of people.
"nice" manager, going bankrupt after your lead.
Beautiful site
By
11 noviembre 2020
The view and overall hotel aesthetics was beautiful
Cancun experience
ByFulano 53
09 noviembre 2020
Very good experience, the Hotel is not the most modern but it was very good, excellent beach, people very kind in all areas
Not satisfied with room or service at check in
Bysandersronr
09 noviembre 2020
I have been a Spire member for years with IHG. This is by far the worst property I've ever stayed up. It stated recently renovated on the description, I let the hot water run in the bathroom for 15 minutes and it never got past cold. The Room was not as described, The receptionist wanted an upcharge that was ridiculous. I had booked in for 3 nights using points, and left the next morning well before the standard check out time. The points have still not been credited back to my IHG account. I don't want to go on publicly about all of the problems I experienced, But I would love to be contacted by the general manager of this property via email.
Amazing Staff
ByKar2020
06 noviembre 2020
Making time under these challenging times to break the
Routine is not easy. Arriving at a Hotel that understands
This and contributes to your Peace. Priceless.
Wonderful stay
ByMendez
04 noviembre 2020
The staff and facilities were great. I would definitely recommend and stay again
Intercontinental
ByVicente
04 noviembre 2020
muy bonito lugar, y la gente muy amable. lo unico que no me gusto es que no todos los cuartos tiene balcon. ademas de que no tiene mucha opcion en comida. mas sin embargo esta en un lugar muy centrico
Day of Death 2020
Byalvaronyc
03 noviembre 2020
I only miss the fact that hotel DONT even have an "Ofrenda" very important cultural thing in Mexican Culture.
I mentioned to different employees because I travel for the last years to Mexico for that festivities.
The brand "InterContinental" make their money on Mexico and belong to their Culture. I think its rude and disrespectful. Everyone mentioned Oh because Covid... nice excuse, but but not to me.
Everything else just Great to me as Well I went last August I recommend the hotel.
Forgettable experience
Bymarcmsj2
02 noviembre 2020
This wasn't my first time at Cancun so I can compare it to other hotels in the area. As the title states, this was a mostly unremarkable and forgettable experience. At check-in, I was not recognized as an elite member, nor received a room upgrade per my status, despite requesting one. The rooms air conditioner was sub-par and did not adequately cool the room. Restaurant options were limited but this is most likely due to covid and/or low occupancy, so I don't fault the hotel there. The beach area was nice but could have been better maintained as there was plenty of seaweed along the coast line. My stay wasn't bad by any means, but the hotel is a bit dated and lackluster. Service could've been more polished as I request and received a late 2pm check out and had house keeping knock on my door twice on check out day before 2pm asking when I was going to leave (also ignoring the "do not disturb sign" on the door, which also mysteriously disappeared prior to me checking out).
Honestly there are much better properties to stay at along the Hotel Zone in Cancun.
Great location and friendly staff
Bydb17
01 noviembre 2020
We have stayed at this hotel a few times over the years and so decided to book it again to get away for a few days during the pandemic. The staff were all extremely friendly as always and the hotel had put in place good safety measures for its guests and staff. The hotel was operating at limited capacity as well, giving even more of a comfort level and virtually private beach space. Despite limited capacity, the suite we reserved wasn’t available, so we were upgraded to an even bigger and better suite overlooking the pool and beach!