 Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
92%
Recomendar este hotel
Valoración general 4.6
92%
Recomendar este hotel
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Good not great
ByCurt
03 julio 2022
This is a well kept yet older hotel. Rooms and facilities were clean and well kept. I got no help in trying to book excursions. The rooms advertised as beach view which was a stretch of the imagination. I should have been informed about an inclusive package. There are better deals in Cancun so your service has to be better.
Great hotel
ByMarioG8
01 julio 2022
It was my first time in Cancun, and also in a Presidente intercontinental hotel, I am greatly satisfied with my experience. Service, staff, food and beverages quality, amenities, sea side; everything surpassed my expectations by far, and I can only think on my next visit
Great hotel!
ByCarlos1589
27 junio 2022
Beautiful hotel with direct access to the beach with white clean beautiful sand! The room was very spacious and the staff was incredible. It’s a walk to most restaurants around the area. 4/5 stars in my opinion.
My favorite Hotel in Cancun
ByMargarita who loves IHG
27 junio 2022
Presidente Intercontinental in Cancun is the best of the best. The location, beach, rooms, entrance and the staff are the best. Everyone is dedicated to please you. The food also is delicious. The spa is unique. I love this hotel
Beautiful location with nice beach
ByAhmeeAmy
27 junio 2022
The hotel was very pretty and well maintained. The two pools were beautiful with plenty of areas to relax and enjoy. The beach right outside of the pool was very nice though there were boats that came to let people on tours swim around the hotel which I wasn't a huge fan of. The hotel food was pricy as expected but there were a few nice places to eat within walking distance.
Great location and relaxing atmosphere
ByBellabeachbumbum
27 junio 2022
I enjoyed my stay here. Employees were attentive to my requests and are all kind and friendly. How the hotel was set up aims for comfort and relaxation that every guest could have excellent stay. It was peaceful and amazing experience
Great Staff
ByRichard & Helen
26 junio 2022
Besides a great beach, best in Cancun, the property has been recently renovated and the location is great. Hope a bus to town, or the hotel zone right outside the front entrance. Walk the beach in a safe environment. Rest and eat ocean side. But what makes this a great property is the staff. Always helpful, happy, friendly and attentive to the needs of the guests. We’ve made many friends with the staff. Just for reference, this was our 34th year at this hotel. We go at least twice a year.
An OK place to sleep while on Business - Nothing Fancy
ByKD87
26 junio 2022
It wasn't a bad experience, neither a memorable one... just a place to sleep while on business... needs a lot of improvement in the rooms, specially bathroom. Staff is ok, they variety talk to you, its like they're not there.
Rooms are old and need renovation
Byjackb23548
26 junio 2022
King Terrace Garden View room had no view, just a high wall like a prison. Felt very claustrophobic on the patio. Bathtub/shower was really gross, had a tub liner that was cracked and soft/spongy feeling in several places. Stuff oozed from the cracks.
Atención y Servicios diferente
ByJCRdz
23 junio 2022
En el Check In, aun que fué amable, le tuve que pedir si podía hacerme el Update, siendo que debiera ser en automático el ofrecimiento y al parecer NO fue posible
Durante estancia, en el restaurant de Playa, en dos ocasiones le hablé a los meseros(Srta y Joven), ya que requeríamos servicio, sin embargo NO fueron, solicité apoyo al joven que acomoda camastros y limpia y les dijo de mi solicitud, NUNCA fueron, tuve que ir Yo a la barra y ahí solicite bebidas y comida y la llevé a mi esposa, se notó que si atienden a extranjeros, NO a mexicanos, hablando de los meseros quién atienden en playa.
En el Check Out, solicite apoyo para factura, pero me dijeron que Yo la obtuviera en un lugar que dice el papel que me entregaron, siendo que siempre me hacían ese favor, quizá tenian trabajo y no quiso perder tiempo en eso, las prisas
Great service and friendly staff
ByEza1981
22 junio 2022
As soon as I got there, the person at the front greeted me and help me go check in. The lady at the check in was very helpful and conversation was great. She even told me about an Indian wedding that was going on wich I went to go check out and it was interesting. Room was clean.
Comfortable bed
ByThe Borjas
19 junio 2022
Great service. Friendly staff.great location
plus activities package with good discounts for guests.