 Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
92%
Recomendar este hotel
Valoración general 4.5
92%
Recomendar este hotel
|
ICGS needs to improve the facilities or you will lost your loyal customers
ByRyan
29 noviembre 2022
I been request for bathtub room for ages and the staffs didn’t realize I did. (In my past ~20 stays with the hotel) I need to remind him during the check-in. He said only fewer of rooms in the hotel with tubs n he can only find me a room in 3rd floor and the nightmare started.
I found the bathtub drain is blocked, I called the main line for assistant. I know the stuff already did his best to fix the problem, but the problem is still there, including the air-conditioning. The air conditioning never reach 20C.
schlimmer geht nimmer
Bynipger
28 noviembre 2022
Eine absolut desolate Vorstellung eines Interconti Hotels
Zimmer mit Schimmel, den man schon beim Betreten gerochen hat.
Mein Status wurde komplett ignoriert !
Für was bezahl ich eigentlich Ambassador?
Die einzige FRage die ich mehrmals hörte war : Deposit
nach einer Nacht dann andere Zimmer bekommen
Aaron erster Reminder zu seiner Kollegin: Deposit ? dont forget
einfach nur lächerlich - hab meine Willkommensgutscheine für einen Drink verfallen lassen
lediglich im Frühstückbereich war man feundlich und hat sich bemüht
Definitiv - das schlechteste IHG Hotel forever
Best view and location
ByNutthaphong
22 noviembre 2022
Very good location, excellent staffs, nice view from our room. Can walk just few time to shopping center and very close to avenue of star.
Seriously in need of a reset
ByAlbert8623
21 noviembre 2022
Clearly my Ambassador / IHG Platinum elite status was not recognised fully. My room wasn't upgraded in any way whatsoever , got a 3/F room facing directly another building and I wasn't offered a fruit platter in my room on arrival.
The bathroom although clean looks tired and in need for some upgrades, either offer a deeper bath tup or switch to a sky shower.
Breakfast choices weren't that exciting and only marginally more premium than the Holiday Inn, actually the tables were so tightly packed together that I felt that the Holiday Inn provided a more comfortable breakfast experience.
Comfortable stay and good service
ByMatthew L
19 noviembre 2022
I stayed here for around 80 nights. Overall it was a comfortable and pleasant stay.
Winnie Li from housekeeping was the standout - very proactive and friendly. Carman Yu the front desk manager also deserves a special mention - we had an issue with the room part way through our stay and she was able to sort out the issue for us quickly and efficiently.
The food at Hoi King Heen was surprisingly tasty and was pretty good value given the quality of the food. We ended up going a number of times for both lunch and dinner and everyone we took there was happy with the food.
The only negatives were the laundry service (I had a few suits dry cleaned and they came back even more creased than when I sent it because they stacked all the suits together rather than individually, and sometimes they used the wrong hangers to return the clothes which shows lack of thought), and the bathroom drains would often seep out a foul odour. The noise insulation of the room wasn’t the best either so you can often hear the conversations of the room next door.
But all in all, given the price, the size of the room and the overall service, I would be happy to stay here again.
Love the Staff!
ByAkdeep
19 noviembre 2022
We had two weeks in a harbour view room, the view is absolutely fabulous. The room is comfortable enough though have room for improvement.
The food and drink standard is less than what we would expect from Intercontinental and hope there will be improvement in this areas when we visit next.
The most pleasing aspect of this hotel is the staff. Nearly everyone working here is most helpful and friendly, they made our stay so enjoyable. From the duty manager, front desk to the entire concierge team and especially to Ada from Housekeeping and Manly, the operator who gave me relevant information before flying to Hong Kong.
Thank you to all of you. See you again, hopefully soon.
Sleep quality
By7.6251
18 noviembre 2022
Blanket is way too thick for a good sleep, sweating a bit waking up in the night, I do not wish to crank up the aircond too much
Comfortable bed, very clean linen and towels
ByGracehk
18 noviembre 2022
Very old, threadbare furniture. No modern amenities e.g. no plug in facilities for internet charging.
Great hotel experience
Byhellofeli
08 noviembre 2022
Great in-room amenities and very comfortable and elegant experience. Manager provided excellent customer service from the moment I booked to the very last issue I encountered as I was checking out. But one of the receptionists was not as friendly and helpful.
Great seaview
ByJude Law
07 noviembre 2022
good seaview room and comfy bad. I love the breakfast as it offer a variety of option. Salute to the team working in typhoon weather. Good work!
Great linens and amenities
BySasa998
02 noviembre 2022
I love how clean and crisp the linens are. The pillows are so comfy that I would love to take one home. Brydo amenities in the bathroom was great. They smell so good. But I do wish the body lotion is less watery.
Check-in process and overall staff service
ByCNT HK
02 noviembre 2022
1. Poor check-in system, staff were busy working with the computer and still take unacceptably long. Then, staff has no intention to take care of the guest, no greetings, no interaction, no recognition…. Your Front Desk Manger, Rachael, has called me after I filed my comment, and I have already explained to her about my observation.
2. Poor breakfast arrangement, guest was told to reserve the breakfast online but no one check if you are on the right section. Also, the reception at the breakfast is poorly managed, Ko one was there when I walked in. Then, I was rudely being pushed out after I tried to approach your staff inside the restaurant.