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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    98%
    Recommend This Property

    Overall Experience

    4.8

    based on 658 reviews
    98%
    Recommend This Property

    Ratings Breakdown

    658reviews

    • 5 Stars
      560
    • 4 Stars
      72
    • 3 Stars
      16
    • 2 Stars
      4
    • 1 Stars
      6

    Staff

    By

    27 June 2017

    I really like the staff at the front desk they are always friendly and helpful. One stands out above the rest Destiny always goes the extra mile to help me out. She often accommodates me and puts me in my preferred styled room. She has been overly patient with me even when I have been a difficult guest to deal with. Feel free to give her a raise!!

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    Surprisingly Bad...

    By

    21 June 2017

    I have been a Platinum or Spire member for over 5 years and stayed at this property twice a year for the past few years. The latest stay was very frustrating to say the least. I erroreously booked a smoking room online. It was only after i got to the room I realized my mistake. I asked the front desk to accommodate a change and only did so after I stated I was a platinum member (which i hate doing). A different room was found but still a smoking room. After arriving in the room we found not to be cleaned correctly and the bathroom was missing tolietries. Lastly, I was surprised by the lack of recognition by the front desk of my status. I consistently receive survey's about my stays at IHG properties and that's one item I say "Yes, my status was recognized". If I get a survey for this stay, it will be the first time I would say no.

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    Stay

    By

    21 June 2017

    platinumelite

    Great stay at this hotel in Syracuse... Will stay here again.

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    Courtyard hours

    By

    21 June 2017

    club

    During weekends, let your guests enjoy the courtyard, fire pits after 9pm. Being kicked out due to previous noise complaints and the town issues is ridiculous

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    Social

    By

    21 June 2017

    club

    Our group was outside at pavilion chatting and the front desk associate came out and told us that we needed to go inside by 9:30. The night before it was 10:00. She explained that there is a noise ordinance. But if you are just chatting then I don't see a need to not be able to be outside.

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    The best hotel experience this year

    By

    21 June 2017

    platinumelite

    Due to the nature of my business, I travel very frequently don't get to sleep in my own bed much. I've stayed here before and was very impressed the first time. Well I came back again and was even more impressed! I met Destiny at the front desk during check-in and she was AMAZING! After getting situated in my room, she gave me a courtesy call to ensure I had everything I needed. A few days later, I met Taylor and she immediately became one of my favorites there! Her personality and willingness to make everyone feel like we've been friends for a long time made it very hard for me to leave! These two ladies made my last leg of travel very fun and I hope they're there when I return.

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    Business

    By

    20 June 2017

    club

    I stay several times a year and always enjoyed my stay with no complaints.

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    Staybridge Liverpool

    By

    19 June 2017

    Home away from home, this location is nice, clean, and quiet. The staff always goes above and beyond for comfort. Ten out of ten from me.

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    Such a nice place with poor services?

    By

    19 June 2017

    I stayed at the hotel for 4 nights. The check in clerk was not on his "A" game. The other clerks were very nice and accommodating during our stay. The breakfast was "ok" breakfast staff were not that interested in helping when asked. Our room was spacious and accommodating. As for housekeeping they left much to be desired. Our room was often not cleaned or if it was cleaned the floors were not vacuumed, the trash was not taken out, the living room was never straightened up or cleaned and last but not least the bathroom was not cleaned up at times they would just tidy up the bathroom. I will have to say the nighttime maintenance guy was awesome, I went downstairs to get a DVD and I could not figure out how to work the DVD player and he came right up and fixed the issue

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    Will stay again

    By

    15 June 2017

    club

    Very satisfied with our stay. We travel often and will be including Staybridge on the list of hotels to stay at.

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    Great value

    By

    14 June 2017

    platinumelite

    Used points and cash room was much more than I expected will be looking for this brand for future travel

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    Nice Expierence

    By

    13 June 2017

    platinumelite

    Great place to stay , clean rooms nice staff. The food was ok at most times and very good at others it depends on what y7ou like I will be staying again

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