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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.7

based on 1063 reviews
96%
Recommend This Property

Ratings Breakdown

1063reviews

  • 5 Stars
    850
  • 4 Stars
    149
  • 3 Stars
    38
  • 2 Stars
    17
  • 1 Stars
    9

Good staff / Room

By

26 October 2021

club

For our 2-night stay, we had a good experience with staff and the room was as advertised. Really great things in the room/kitchen for work travelers. Loved the in-shower dispensers for shampoo/conditioner/body wash.

Appreciated the Noon checkout time as we were there with 2 kids who were eager for pool time on the morning of checkout. Would have appreciated a happy hour as a trip with 2 kids is not a "vacation" but everyone is using "Covid" as the reason for not hosting these things, however it's more likely a cost savings and staffing shortage issue. Was a little surprised that the front desk crew were not in masks at time of checkout, but it was noon, and perhaps I caught them at lunch.

The pool and whirlpool were kinda grungy, and the whirlpool jets were not working, but pool still nicely warm. Still acceptable for us with an 8yo and 10yo. But if I were a pickier mom, this might be a sticking point.

Workout room was great, though I think one of the elliptical's is not working.

Would have liked to have the juice dispenser at breakfast as the juices in the cartons tasted a bit iffy.

Overall, was a nice stay. Our kids had never stayed in a hotel before and asked if were were coming back this weekend. Umm, no. :) Liked having a sitting room and sleeping room. Thank you - I'm sure it's all hands on deck right now and doing whatever comes your way.

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Friendly staff

By

20 October 2021

We went as a group for the Badger football game. Splurged on the 2 bedroom suites and had an amazing time! Very easy to check in and the front desk staff was extremely friendly! This has become our place to stay for the last 4 years and we will continue to do so!!

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Great place!

By

15 October 2021

Great place to stay in the Madison area. Close to many amenities, great choices for breakfast fare and very nice rooms. The parking can be a little tight for larger vehicles or if you have a trailer but I’d highly recommend this hotel!

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Terrible Experience

By

14 October 2021

Terrible experience all around - terrible quality of rooms, staff doesn't care about customers, no variety of breakfast, no Manager Social but they advertise they have this Monday thru Wednesday.

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Robots

By

04 October 2021

Please have them look more at threating the customers with human response and not programed response.

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Comfortable bed...very comfortable.

By

30 September 2021

club

I have nothing negative to say about my stay. I use Stay ridge Suites most of the times when I travel. Just love the full kitchen concept.

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Nice room and friendly staff

By

30 September 2021

Check in was fast, all the staff was very friendly and the breakfast was good.

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Misguided signage

By

25 September 2021

The room was comfortable even though the trash was never emptied or the Bed made. Replacement of Coffee and condiments should have been done daily according to the signs in the rooms, but for some reason these things were neglected.

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Worth staying at staybridge

By

22 September 2021

The staff is helpful, the amenities are great and accessible for guests most of the day, rooms are clean and comfortable and staff is very helpful

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None

By

21 September 2021

Great hotel as always. All the comforts of home and really clean outdoor grills.

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Great Amenities while out of town

By

18 September 2021

club

Great place to stay has all the amenities that I need for out the week for work.

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nice visit

By

15 September 2021

I have stayed here a lot and think it has slipped. the manager assured me things will get better. it is important the mask rules be enforced.

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