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    Guest Reviews
    Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
    94%
    Recommend This Property

    Overall Experience

    4.6

    based on 633 reviews
    94%
    Recommend This Property

    Ratings Breakdown

    633reviews

    • 5 Stars
      484
    • 4 Stars
      92
    • 3 Stars
      24
    • 2 Stars
      22
    • 1 Stars
      11

    Nice place, but staff need lessons in customer care and service!

    By

    21 February 2017

    My first time at a Staybridge Suites. I was not impressed. I was not greeted as an IHG member. Check-in time posted as after 3PM. We arrived about 4:15 and our room was not ready. Clerk at registration called housekeeping via walkie-talkie. She didn't answer, but walked up behind me. When she was asked if my particular suite was ready, she said no, it would be 20-30 minutes. The clerk then faced me and said it would only be a few minutes. How is 20-30 minutes 'a few'? I learned that was the case for about 20 other people! I waited almost 45 minutes to check in!
    Pool was closed for renovation. I asked several people who said it's been closed for quite a while with no expected opening date. That is an amenity I look forward to using and it was disappointing to learn it was closed.
    On checkout, I asked the front desk clerk if he knew why it took so long to get checked into my room. He really didn't offer much, just that they were 'slammed'. I told him that wasn't acceptable, and that I was letting him know in person that I wasn't happy about it and any review I wrote wouldn't be good. He really didn't seem to care.
    Social Evening Reception? No mention of that, so not sure it applies to my visit.

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    Nice stay

    By

    21 February 2017

    club

    Very nice clean spacious room. Perfect for the family.
    Disappointed that we were told pool under construction but ok. Would go back, good central location for our stay.

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    Excellent!!!

    By

    20 February 2017

    club

    Excellent stay! Would recommend to anyone traveling to the area

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    Hotel

    By

    20 February 2017

    platinumelite

    Staff were great room should be clean befor 3:30pm, food at 5:30 was good but I think u should add Thursday also..this would be four days a week

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    Comfortable Room, Space to live

    By

    17 February 2017

    This was my second stay in this hotel while my daughter visited Univeristy of Rochester. The rooms are nicely appointed with kitchen facilities (though no oven), comfortable couch, hide a bed and bed. I enjoyed the food provided in the evening reception. There is some noise you can hear from other rooms. The staff did a good job of clearing the 6" of snow that we received during our visit. Currently the pool is being reconstructed and is not available.

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    Great Stay, Great Service

    By

    16 February 2017

    club

    I absolutely loved my visit at the staybridge. From the great customer service, to the cleaness . Just a all around great place

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    Friendly Staff

    By

    14 February 2017

    club

    We had to be in Rochester for a family member having surgery at Strong Memorial. This was "The Best" choice for what we could afford and for being close to the Hospital. Never met such friendly staff before!!! Always asked daily about our loved one, constantly asked if there was anything we needed or were happy with our room. I would definitely stay here again and suggest it to others.

    My only disappointment was, that it would be nice if they could have a special deal for families who have to be there for extended stays due to family being in the hospital.

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    Great stay at the Staybridge

    By

    11 February 2017

    The 2 bedroom suite comfortably accommodated my wife and I, our 2 sons and our dog. The staff was friendly and very attentive. Breakfast was good, liked the waffle machine, three coffee choices. Social was fun, good beer (Brooklyn Lager) and tacos and nice people.
    All in all, I'd recommend as a great choice, even if slightly pricey with the fee for the dog (but we were glad to be able to have her). Oh, and the views of the river were an unexpected surprise in the morning!

    Posted byHotelStaff
    12 February 2017
    Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Anthony D. Front Desk Supervisor
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    Trip to Rochester

    By

    06 February 2017

    platinumelite

    There was a yelling fight going on when I got in. Room smelled weird. otherwise, good.

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    Welcoming staff and great amenitites

    By

    05 February 2017

    The stay was comfortable and pleasant. I have everything I needed. There are multiple amenities available that were helpful and convenient. I was very pleased with my stay.

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    Just like home feel

    By

    01 February 2017

    club

    Great room and clean comfortable and relaxing. Loved beating able to cook my own meal. Great staff

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    Good value

    By

    31 January 2017

    club

    Only stayed 1 night but it was clean, quiet and convenient.

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