Open Gallery
 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property
Overall Experience 4.6
94%
Recommend This Property
|
Outstanding Experience - First Class Product
ByPaul93
23 January 2023
I really didn't know what to expect, and in fact was a little skeptical, but from my very first contact with Chris at the front desk until my departure, I was very impressed with every detail of the experience. The property is designed and maintained impeccably, the elevators are fast and quiet, the rooms are very comfortable, well-lit and well equipped. Everything worked, first time every time. And the view of downtown Seattle looking south across Lake Union was the icing on the cake. A truly impressive lodging experience, and I have stayed in some pretty nice places. They have a first class product in every sense of the words. My very best commendations to the staff and management: keep doing what you're doing!
Pet Friendly and comfortable
Byprettypinto
21 January 2023
Check in was super easy and the staff gave a great overview of grounds and the reception available. I had added a comment to my reservation with a special request and informing them that I was bringing my dog--the staff automatically complied with my request and was prepared for my dog. I have not always had that experience with with reservations with other chains. The room was clean and furniture appeared only lightly worn. Thank you for all your consideration, it was a nice stay.
Dish washer issue
ByChris
20 January 2023
Great place but Stop the dish washer from beeping every 3 minutes ALL NIGHT LONG
poor front desk staff
Bycdesi
17 January 2023
Rude lady at front desk . horrible service. Was refused check in at 3am , front desk took no time to investigate before becoming very nasty to me on the phone and my wife was afraid to even approach the front desk. manager didn't follow through as Holiday inn management said they would. I've stayed at holiday inn for years and this was absolute the worst experience.
Nice stay
ByDylsprocon
16 January 2023
Comfortable spacious rooms with kitchen is great and the complementary breakfast was much appreciated when getting ready for the day. The parking is not free so be prepared for extra charges But most hotels in the area charges parking so it pretty much the norm over here.
Cleanliness Issue
ByJr Alvarez
05 January 2023
Cleanliness Issue, we had a big issues with the room and general areas being clean. I do not recommend this hotel for families with kids.
Comfortable, and convenient with all the amenities.
ByBeer and a show
02 January 2023
Awesome place, this is my favorite spot to stay in Seattle. Make sure to check out the view from the rooftop terrace. Shuttle service available to get to certain places, Uber the rest.
OUTSTANDING STAFF & location!
ByAMDEL
28 December 2022
This property continually merits praise well above what I am able to articulate! I have not stay at a site that makes me feel so at "HOME" than this location. I want to make sure that I mention some individuals that have made my many stays so hassle free and comfortable. Trey, that has spent plenty of time deconflicting my many reservations and has gone well above and beyond what I consider OUTSTANDING customer service! Another notable mention is Nicole (night audit), the time she has spent just making sure that I had all my questions answered and actually followed up when she need more time to get an answer that she didn't currently have, is absolutely commendable.
AND,... the housekeeping staff has always done a consistent FANTASTIC job, THANK YOU!!!
Cozy rooms and Great service
ByH&BG
27 December 2022
The staff was amazing and very accommodating. From the moment we first spoke them, to when we checked out, they went above and beyond to ensure our stay was the perfect get away. The room was spaceous and extremely cozy, with a roof top view that was stunning. Would highly recommend staying here as it is also very central to all amenities!
Great Hotel Experience
ByJarred G
27 December 2022
This Hotel is Awesome! from the time you check in till the time you check out!
Portland
By
14 December 2022
Teresa deserves a review and that's why I'm doing this for her. This review is too long and I lost interest a while ago. Only reason I continued is because my service was so good.
Great Service and amenities are perfect.
ByDrew
09 December 2022
Been going to this hotel for many years and the experience is always great.