 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property
Overall Experience 4.7
95%
Recommend This Property
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Great Suite!
ByBeatrice92
28 October 2020
This was a "little home away from home" in a great location.
I liked it very much and would stay here again.
Great stay right across St. Jacob's Market
ByJosephB1011
27 October 2020
This hotel is new, fresh, clean and very comfortable.
The sleeping was absolutely top.
Quiet and very comfortable.
Highly recommended.
Great place in Waterloo
Byjack111111111111111111111
23 October 2020
Very kind staff clean and safe.
I came to work in the area. Unfortunately breakfast wasn’t served until 7:00am. They need to start serving earlier for those who come to the area to work!
Spectacular Service and Suite Felt Like Home
ByLou47
22 October 2020
We will definitely be back! Suite was fresh and new, complete with kitchenette and sitting room. Bed was sooo comfortable. Staff were very professional and accommodating to every need.
Best sleep and home away from home expetiencr
By
18 October 2020
Best sleep beds very comfortable
Very quiet
Love the scenery
Staff very friendly and polite
Will return
Bysamnic
15 October 2020
Great place clean friendly and great location. Will return next time in Waterloo
Weekend getaway
Bymangojuice
15 October 2020
Staying here was relaxing and enjoyable. Steps away from St. Jacobs market and the outlet mall. Good breakfasts and close to many restaurants in Waterloo area.
A Great Hotel in a Great Location
ByFiveOaks
14 October 2020
We had a wonderful four-night stay at this hotel. The room was clean, quiet, and ideally appointed for us to be comfortable and even a bit "spoiled" while we were away from home.
We really appreciated how clean our double Queen suite was when we arrived--spotless, fresh, and new! Even with the pandemic, we were quite confident of our safety in our suite.
The free breakfast was as expected: various heated proteins (eggs, sausage, bacon, cheese omelette), whole fresh fruits, dry cereals, hot oatmeal, juices, muffins/bagels/toast, tea/coffee, etc.
We enjoyed the indoor swimming pool with its optional aeration jets and its two overhead automated fill-and-spill buckets (which were often malfunctioning). We also made good use of the gym facilities; these, however, were not pandemic-friendly since up to five athletes could be in the gym at the same time despite the need to reserve a time slot at the front desk.
Friendly staff
ByKelly
13 October 2020
We loved having a view over St. Jacobs market and a fridge to put our purchases in
I'll be back.
ByHarry K.
05 October 2020
If/when I am required to return to this area, this will be my hotel of choice...clean comfortable and all around excellent value.
Good breakfast
ByMiss T
03 October 2020
Majority of staff were great, especially Twinke. A few times we asked for towels and never got same amount as we gave back, (eg, 4 dirty and only 3 given back) just didn’t want to be charged for them, one occasion asked for towels to be set inside door as we wouldn’t be there for awhile amd didn’t want someone to take them, and when one of us returned to room, there was a staff member in our room cleaning. He was told we didn’t want room cleaned, he said, “well it’s on my list!” Said we didn’t ask for it a d he was persistent it was to be done. So went for a walk, upon return noticed our empty beer/cooler cans were gone. We intended on keeping them to return to store. I told front desk and not even an apology was offered. Also couch was not cleaned under cushions prior to our check in-several items found under cushions., not ok! Should be extremely clean with covid-nothing unturned.
Great stay, excellent hotel, perfect location
ByA. Gaertner
29 September 2020
Friendly staff, who went above and beyond to make sure we had a great time. The hotel was super clean and all the appropriate measures were taken to make guests feel safe during Covid-19. Will definitively go back and recommend it to friends and family.