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Grand lobby overlooking Table Mountain at InterContinental Table Bay 洲际酒店桌湾洲际酒店

Client stays

Manage upcoming stays

Property
日期
确认号码
房价
宾客姓名

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Reservation found and placed chronologically in the list above.

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简介

Your client stays dashboard shows past and upcoming reservations that:
 

1. have your IHG One Rewards member number attached to them as the advisor responsible for the reservation, AND
 

2. have an IATA attached to the reservation that matches the IATA attached to your IHG Destined portal profile.

简介

If you make a client reservation through the IHG Destined portal, your IHG One Rewards member number will automatically be attached to the reservation as the advisor.
 

If you are making a reservation through the GDS, ensure the guest's IHG One Rewards member number is on the booking as usual, and insert your own IHG One Rewards member number in the special instructions field. Write the word agent, followed by your own 9-digit IHG One Rewards member number. E.g. Agent123456789

简介

If you have made a booking by calling our central reservations office, or with the hotel directly, or if you forgot to add your IHG One Rewards member number in the special instructions field in a GDS booking, you can look it up using the confirmation number and the primary guest's last name above.

简介

This could be for a couple of reasons:
 

1. The confirmation number and/or the primary guest's last name don't match our reservation data.
 

2. The reservation was made via an OTA or a third party. These can't be tracked to you individually as the advisor.
 

3. The IATA on your IHG Destined portal profile doesn't match the IATA attached to the reservation.
 

4. The reservation is already attached to another advisor.
 

5. The stay has been cancelled, or already completed.

简介

No, the reservation can only be attached to the advisor who made the original booking.

简介

No, your advisor IHG One Rewards member number can only be added to reservations before the guest has checked in.

简介

No, you can only add stays to your dashboards before the guest has checked in.