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Rated 4.3 out of 5 by 57 reviewers.
Rated 4.0 out of 5.0 by Overnight Stay Stayed at this hotel as a last minute booking due to leaving home late after work. The staff was AWESOME and could not have been more accommodating. The room was too small for 3 to sleep in. The staff brought in a roll away bed that filled up any extra space there might have been in the room. You could here anyone walking above us or by our room. So the ability to obtain sleep was almost nothing. October 16, 2014
Rated 5.0 out of 5.0 by Great place to stay Great price, clean, comfortable and safe. Staff was very friendly! October 14, 2014
Rated 5.0 out of 5.0 by Great Value The front desk staff was very friendly and engaging. The hotel was clean. Great location. We attended a conference in Augusta - our travel to the Convention Center was very easy from this hotel. October 14, 2014
Rated 4.0 out of 5.0 by Nice, clean room The room was nice, quiet and very comfortable. I would be happy to stay at this property again. The staff was friendly and very accommodating. October 10, 2014
Rated 5.0 out of 5.0 by Gibson Great stay very kind clean worth the money! Housekeeping was awesome and it was quiet! September 29, 2014
Rated 4.0 out of 5.0 Tight Property, Small suites, Modern and Clean! Smaller suites than other Candlewoods we have used. Single Queen beds in all rooms, one rollaway cot per room max. However, rollaway cot is deluxe and is really a twin bed on wheels - very good choice in furniture. We have two boys and thought that Queen meant two queens instead of single King. One boy chose to sleep on the floor. The reclining chair wasn't comfortable for him to sleep. Hotel sits in a small property with a tight parking lot. That gave me an initial feel of a motor inn. All other aspects of this property are typical Candlewood. Clean, modern, responsive and knowledgeable staff, quality property. I'd easily stay here on an extended stay business trip. September 24, 2014
Rated 5.0 out of 5.0 by Front Desk Staff The Front desk staff was great! The room and bathroom was very clean, as I would expect for an IHG property. The bed was a little uncomfortable, but then again I like a firm mattress and its hard for any Hotel to accommodate every sleeping preference . I would stay at this Hotel again. September 16, 2014
Rated 5.0 out of 5.0 by Bop Clean rooms. First visit to Candlewood Sites. Better than expected. Great staff. September 14, 2014
Rated 5.0 out of 5.0 by Great place to stay This was a great place to stay. The staff was extremely nice, the location was convenient to us. The unit was extremely quiet and comfortable. September 10, 2014
Rated 5.0 out of 5.0 by great service friendly desk service, good sleeping matrice and pillows, September 9, 2014
Rated 5.0 out of 5.0 by Awesome experience Great staff, great room, great accommodations. I would recommend this to anyone staying in the area! September 8, 2014
Rated 4.0 out of 5.0 by Good Value Overall a good value. The room smelled like air freshener, but I'm a little sensitive to scents because I don't use any at home. Had a small problem with my AC unit, but the staff took care of it quickly and politely. September 8, 2014
Rated 2.0 out of 5.0 by Not a pleasant experience. This property needs to be improved and given a general cleaning. September 7, 2014
Rated 5.0 out of 5.0 by Great hotel and staff Stayed at the Candlewood Suites August, GA on August 29, 2014. This was our first stay and Candlewood Suites and will not be our last. Everything about the hotel was very good. It looked good on the outside and was very clean and comfortable on the inside. The bed was the best that we can remember. The kitchen was very good and easy to use. All kitchen and dinner ware were furnished. This was very thoughtful. I highly recommend the hotel if you are in August, GA. September 2, 2014
Rated 5.0 out of 5.0 by clean, and friendly staff good location, clean facilities,staff was friendly August 21, 2014
Rated 5.0 out of 5.0 by Convenient, comfortable and CLEAN!! I was very pleased with the room, the cleanliness and the staff were helpful and friendly. August 21, 2014
Rated 5.0 out of 5.0 by GREAT STAY FOR ME!!! I just want to said thank you for great customer service i got at candlewood suite. I was greet when i check in by nice young lady both time. Make feel welcome alway from home. I am from Atlanta Ga. Here in Augusta ga. Because of my job at kroger located me here. So candlewood suite make feel good by all the great customer service i got from the staff here. I want to said thank you very much to staff at candlewood.. See you next week !!! August 19, 2014
Rated 5.0 out of 5.0 by Surpising Comfort Very surprise at the room's set up and appearence. I recieved a good night sleep and satisfied service. Need a little more detailed instruction on the use of the treadmills in your exercise room overall everything was great. August 15, 2014
Rated 1.0 out of 5.0 by Bad experience I would not recommend. There are many hotel options in this area. Only positive was location and proximity of where I needed to be - right off I20W. July 31, 2014
Rated 4.0 out of 5.0 by Pretty good very nice set up. Had a chance to talk with the owner/manager and she was very helpful. Parking was the only issue at times. Buses shouldn't be in the lot. July 28, 2014
Rated 5.0 out of 5.0 by Love this Hotel Chain I have enjoyed my stay at every Candlewood Suites I have ever stayed at. July 10, 2014
Rated 3.0 out of 5.0 Excellent staff; courteous and helpful The staff was responsive to my requests to the individuals in the room above us. Whether they were responsive to the request of less floor noise was another question. July 10, 2014
Rated 5.0 out of 5.0 by Great service Miranda did a great job assisting with issues and was very courteous. July 8, 2014
Rated 4.0 out of 5.0 by It all worked out good. We ended up with a good nights sleep. Had a little bit of a rocky start when the no smoking room wreaked of smoke, but the staff moved us to a better room. The room was clean and we slept good so everything ended on a positive note. July 8, 2014
Rated 5.0 out of 5.0 by Excellent stay Everything was as expected with no surprises or disappointments July 7, 2014
Rated 5.0 out of 5.0 by Beyond Best In Class Wow! double Wow!! for the Best and Most Comfortable Stay in Town. We trusted our Daughters Stay at Candlewood Suites and thrilled with the beyond best in class service available each day. Amazing experience close to Highway and easy Access with shopping/Restaurants available at a hop skip and an Jump. Above all unexpected attention to detail from staff serving customers each day 24X7 Our experience was beyond expectation and most pleasant. Way to go Candlewood Suites and Thank you for fantastic service. Look forward to our next stay with Candlewood. Thank you and Best Wishes as you continue to serve customers from around the world. July 4, 2014
Rated 5.0 out of 5.0 by Clean comfortable room at a great price Overall our stay was a wonderful one, once we got there. Our only concern was that it was difficult to find. The address did not show up on our GPS and the front desk staff was not able to give us good directions from a major landmark. July 3, 2014
Rated 5.0 out of 5.0 by Clean room/bathroom and safe place to stay Very pleased with my stay, felt very safe with having to come through the lobby to get to your room and with the cameras in and around the building. Room and bathroom were very clean. Bed was comfortable and very clean and fresh. Slept well, did not hear neighbors or hall traffic. July 2, 2014
Rated 1.0 out of 5.0 by Not what I've come to expect from Candlewood Suites I did not have a good experience at this Candlewood Suites property. It started with a line at check-in when they were "walking" two couples ahead of me because they were oversold (how does that happen? Are they taking a cue from the airlines?). They spent many minutes instructing the couples in front of me as to why they were being moved and directions to their new hotel. When they finally got to me, I was expecting the same story, but was informed that they had a room for me. So far, no problem, right? Well as soon as I opened my room, I discovered that the "non-smoking" room that I had reserved had the distinct odor of stale cigarette smoke, and the ashtray and the book of matches that were sitting on the desk suggested that I was given a smoking room instead (something they did not tell me when I checked in). Of course, the hotel was sold out, so no options there. The next thing I noticed, the recliner was missing from the room, as well as baseboards around the floor. Now one of the reasons I choose Candlewood is the comfortable seating in their suties, as I do not like to sit in bed to read, work or watch TV. I later learned that the recliners were slowly being replaced, and that one was being ordered for my room, while the baseboards were missing due to repairs they had made after flooding from the bursting of pipes during a recent ice storm. Then, as I went into the bathroom, I noticed that the toilet had not been flushed since the last person had used it, which immediately made me think that the room had not been completely cleaned (or maybe cleaned at all, as I then wondered if the shower was cleaned and the linens had been changed); of course, the stale cigarette smell would have easily masked any other odors in the room. After noticing all of that, I picked up the phone to call the front desk to voice my complaints, but then learned that the phone was completely dead (actually, both phones were dead), so I had to go to the front desk to voice my issues. Now, I generally use my cell phone for routine phone calls, but I like to use the hotel phone for emergencies (i.e. 911) and for wake-up calls, so I see this as much as a safety issue as anything else. I have stayed at other Candlewood Suites locations and have generally had good experiences, including an excellent property in NC that I have frequented over the past decade, so my expectations are generally high. But my experience at this location was awful, plain and simple. May 4, 2014
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