Rated 4.2 out of 5 by 207
Rated 4.0 out of 5.0 Lovely location
We stayed overnight as we wished to visit relatives in Dumfries. We received a warm welcome
August 28, 2015
Rated 2.0 out of 5.0 by JohnnyTBD Disappointing
Despite being a Platinum member we received no upgrade. As a result, the room was very basic, with no fridge and no complimentary water etc, and no ironing board. It was a twin room but the duvet on one of the beds was simply a double duvet folded over. The bedside lights were non-matching and the standard lamp did not work. The room was also not clean, and there were a number of cobwebs. The bar appeared to be closed and the restaurant seemed to be understaffed. The staff were doing their best.
August 26, 2015
Rated 4.0 out of 5.0 by Eddie1950 Nice Hotel in beautiful setting
Stayed at Dumfries Holiday on a short leisure break. The hotel is nice, set in the lovely surroundings of Chrichton Estate. We had a very enjoyable stay and would recommend it.
I must add that the staff worked very hard indeed. This was particularly evident at a busy breakfast time when they struggled manfully to cope with clearing tables and demands from guests. They did this with a smile but one more additional member of staff on duty would have, in my opinion, resolved the pressure they were being placed under.
We ate in the Dining room both evenings, having enjoyed our meal on the first night. Again one criticism is that we waited 45 minutes after ordering our dessert which was replicated with other guests.
That said it was worth the wait.
August 26, 2015