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Rated 3.9 out of 5 by 133 reviewers.
Rated 1.0 out of 5.0 by Can't believe this is actually allowed to be called a Holiday Inn! We arrived at 12.45pm on August Bank Holiday Sunday to be told in no uncertain terms that check in was from 2pm - this was despite there being about 3 cars in the car park at the time. We went over to the pub over the road for some lunch and returned just after 2pm. The Duty manager radioed to see if the room was ready - it wasn't so he changed the room on the card to 114. This turned out to be the shabbiest hotel room I have stayed in for years. A badly stained carpet, a strange smell and queen beds whose mattresses could not have been more than four inches thick. The bed linen also smelt strange. I had to be in work at three so had to get ready rather than complain and ask to me moved. I returned after 10pm to a very cold room so put the heater on - only to switch it off again straight away due to the noise coming from it. I awoke cold during the night and tried again but sleep was impossible. I tried to connect to the internet and as a Gold IHG Rewards member expected a free option - there was none and the space on the room card for a code was blank. At checkout I advised the receptionist of the above and she said was very sorry but all their rooms were like that! Avoid like the plague! 28 August 2014
Rated 5.0 out of 5.0 by Just a really friendly hotel... As usual, I'd left the booking until the last minute... a quick visit to various hotel sites left me wondering if it was too last/complicated... but then i noticed the Live Chat on the Holiday Inn site... the lady was quick to respond and very helpful... we needed adjoining rooms so we could keep an eye on the children (9 28 August 2014
Rated 5.0 out of 5.0 Very good service and comfort We found all aspects of our visit to this Holiday Inn to be first class . 27 August 2014
Rated 4.0 out of 5.0 by Good hotel Was in rooom 34, had a bit of noise from doors early in the night, other than that it was quiet. Room was very clean and comfy and good size for family of 4. Choice of pillow was a bonus. Bathroom is a nice size, was clean but does need a refurb to 21st century. Staff were friendly. Breakfast was ok, but understaffed-had to wait for long for a table to be cleared and set, refills-milk for cereals etc. Coffee machine was dead, whilst others were offered tea/coffee from kitchen, we were not. Wifi was horrible. 27 August 2014
Rated 4.0 out of 5.0 by Staff make this a worthy visit Rooms in need of refurbishment, but the staff, service and hospitality make this Hotel a great place to stay. IHG please upgrade the rooms, you have a great team working here, reception, bar, resturaunt, Chef all excellent. Fallon, you are a credit to IHG, and I wish you well in your studies. Chef, your food is excellent. 22 August 2014
Rated 5.0 out of 5.0 by Excellent sized room I visited the Hotel for a long weekend for sightseeing in and around Northampton. The room was booked using Reward Points and I managed to obtain an Executive Suite for my points. The room was large and was very comfortable meeting my families needs for our stay. 22 August 2014
Rated 3.0 out of 5.0 by Staff need better training, but overall was a convenient stay Staff need better training here, was very messy and too informal. Good large, clean rooms, large bathroom, good shower, but needs better lighting! 13 August 2014
Rated 3.0 out of 5.0 by Comfortable bed Poor Wifi Fine to use for business. Wifi was very poor, also difficult to login. Service in the restaurant was a bit unorganised. Bathroom was dated, took a bit of looking to find the flush for the toilet, which was next to the shower controls and the toilet paper was under the sink? 12 August 2014
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