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Rated 3.8 out of 5 by 206 reviewers.
Rated 3.0 out of 5.0 by Northampton Terrible service in resteraunt - had to leave and eat at another establishment outside of the hotel 30 March 2015
Rated 1.0 out of 5.0 by Very Poor - Avoid Another Kew Green managed hotel that is a disaster area. Arrived mid afternoon to find detriment from room service all down the corridors. Not been cleaned from previous night/breakfast. Internet absolutely hopeless, had many problems trying to connect when I did it was so slow as to be useless, like 1990s dial up speed. In the evening it stopped working altogether. Ordered a news paper and reminded them 3 times. Not there in the morning with the usual smokescreen excuses from the staff. The only good thing I have to say about this hotel is that the bar staff (Spanish?) were fairly quick and efficient. 29 March 2015
Rated 4.0 out of 5.0 by Room furniture and fittings The furniture and room fittings are very very worn and outdated therefore needs upgrading please. 27 March 2015
Rated 1.0 out of 5.0 by poor service & no recognisation of platinum ambassador status 1.- no one at recption for 10-15 minutes. 2.- no regonsation of my platinum ambassador status. no upgrade inspite of booking room weeks in advance. 26 March 2015
Rated 5.0 out of 5.0 by Comfortable bed and great service. hotel and staff excellent, very helpful desk staff. free internet 19 March 2015
Rated 5.0 out of 5.0 by Reliable as ever... Pleasant staff, good food (breakfast) and comfortable beds. What's not to like...! 18 March 2015
Rated 2.0 out of 5.0 by Freezing cold tatty room These hotel rooms seriously need an overhaul as they are very shabby. In addition i stayed at this hotel twice in one week and both times the room was freezing cold. One room heater did not work at all and the other blew out cold air, Should not have to dress up to go to bed!!!! 10 March 2015
Rated 5.0 out of 5.0 by great problem solving had a problem with our first room, was moved to anotherupgraded room with no problem at all, reception more that helpful and uderstanding 09 March 2015
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