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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
79%
Recommend This Property

Overall Experience

4

based on 977 reviews
79%
Recommend This Property

Ratings Breakdown

977reviews

  • 5 Stars
    430
  • 4 Stars
    295
  • 3 Stars
    113
  • 2 Stars
    73
  • 1 Stars
    66

Never again!

By

11 September 2019

I complained about the fact that there was no telephone handset in my room four times to the front desk staff and the responses were.
1. "Oh, that's not right but there is nothing I can do about it now"
2. Having been at the unoccupied front desk for about 5 minutes I started to call out for assistance, someone opened the door to the back office, popped their head out and then closed it again. Eventually some came out and said "sorry, there is nothing we can do about the missing phone"
3. "There's not telephone in your room? Well you'll have to go to the bar and order food yourself from there."
4. We don't have any maintenance people in today, so sorry but you'll have to wait till they get in on Monday" this was on Saturday night and I was checking out on the morning.

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