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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
79%
のお客様がこのホテルをおすすめしています。

総合評価

4

XXに基づく 1179 お客様レビュー
79%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

1179お客様レビュー

  • 5 スター
    531
  • 4 スター
    352
  • 3 スター
    134
  • 2 スター
    84
  • 1 スター
    78

Relaxing stay in pleasant rooms

By

7月 27, 2021

Ideal location for an overnight stop en-route to a London destination

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Another Staycation . . .

By

7月 23, 2021

Away from our home office, no meetings, no deadlines, peace and quiet.

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Ideal pit stop for visiting Silverstone

By

7月 22, 2021

Lovely quiet hotel, easy to find, staff we encountered were all friendly. Air con in the room was a god send over the very hot weekend we had. Large spacious room, only option available when booking was a room with 2 doubles but room size was generous. Tea and coffee replenished each day. Lovely powerful shower in the bathroom.

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Great stsy

By

7月 22, 2021

The team are very helpful on-site but before we arrived the I rang 6 times because nobody got back to me but apart from that everything was good. Thank you to your team

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Convenient hotel

By

7月 21, 2021

I have stayed at this hotel a number of times mainly on Grand Prix weekends. The hotel is ideally situated for access to/from the M1. The rooms are comfortable and very clean. My one small niggle is the air conditioning can be quite noisy on some settings. We had a meal one evening but due to COVID it is a restricted menu and the food quality is not as good as it could be. There are some good places to eat in Northampton and surrounding areas. Staff were really helpful and the hotel has all COVID measures in place.

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Booked a Hotel

By

7月 19, 2021

club

Upon arrival at 6:35pm (after 10minutes waiting to check in) we were told we couldn’t order food between 6:45 and 8pm as a party was arriving - we had spent 6 hours in the car and having 2 small children with us who were starving at this point, to be offered no other solution other than wait until after 8pm to eat isn’t acceptable. Needing a hotel with an onsite restaurant was the key reason for booking this hotel, if I’d of just wanted a room for the night I would have booked a cheaper hotel that didn’t have an on-site restaurant. An e mail prior to arrival would have been helpful and an alternative could have been arranged.

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Good quality hotel as expected

By

7月 17, 2021

platinumelite

Great reception on arrival
Good standard room
Limited dining menu though tbf this maybe covid related
You can only order through the app and gratuity is automatically added, gives me all sort of issues with my employer

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Hilliday's on Holiday

By

7月 17, 2021

Stopped here on the way to Oxford, comfy bed, nice

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Poor Staff Attitude

By

7月 15, 2021

We were driving on motorway when we realised we needed a room for the night at 11pm. Booking were advertising this place for 50 pounds. We called ahead due to short notice and were given a price north of 100 pounds. After highlighting the discrepancy this came down to 70 pounds. The interaction was cold and unhelpful. We booked via booking anyway as they are usually reliable even with short notice. As expected the booking went through.

On our arrival we were given 2 room keys, both of which did not work. When this was highlighted I was given a lecture on how to use room keys - not pleasant at 1am in the morning. The reason then given was either 'someone else was already in that room' or 'the room door was broken' - I did not bother to query this as we were tired. We were then given a room which was pleasant although the bathtub sink plug was broken.

We checked out via express checkout the next day.

Facilities were what you'd expect from Holiday Inn. Staff attitude was poor. I would not recommend a stay as if anything goes wrong I have no confidence this will be resolved.

Update: my original review was rejected due to “containing a url” despite Booking being a brand in its own right. It was also rejected based on a “lack of personal experience”. Let me be clear on my experience - I was disappointed and angry at the way we were treated, and it looks like the IHG team are nonchalant about this at the way they’ve treated this review.

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Comfortable bed and great service.

By

7月 12, 2021

club

Beds are amazing. Clean rooms good showers great food and bar. Good staff polite staff.

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Clean and very comfortable

By

7月 07, 2021

platinumelite

Hotel eas clean comfortable staff were friendly and helpful
Breakfast was OK hot and good quality food
All in all a good night stay.

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Business Trip

By

7月 05, 2021

I arrived to be greeted warmly and with a smile. There was a small issue regarding the payment due to it being a business trip but easily solved. The receptionist was new and dealt with me professionally as though she had been in the role for some time. Later on in the week the same receptionist sorted a small issue for me without fuss and is a credit to the company.
All the staff were attentive while I stayed as it was clear I was on my own, they all ensured I had everything I needed without being intrusive.
The room was lovely and clean and was a great base for my business trip. The bed was extremely comfortable too!
The food was good, although limited but likely due to Covid but enough that you won’t go hungry. Breakfast was great too with lots of choice.

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