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Rated 4.0 out of 5 by 119 reviewers.
Rated 5.0 out of 5.0 by Convenient to SFO Clean attractive hotel, courteous staff, convenient restaurant. Shuttle leave s a bit to be desired. 03 September 2014
Rated 5.0 out of 5.0 by Great Place to stay at the San Francisco Airport I was delightfully impressed by the service provided at this hotel. The staff was beyond helpful, accommodating my minor disabilities without having to ask. They had excellent pick-up and drop-off service at the airport, fore-laying my initial worry about the distance from the airport. They helped me with my bags, going above and beyond what I expected. The room was very clean and comfortable, quiet and hospitable. The services I used couldn't be improved! 02 September 2014
Rated 4.0 out of 5.0 by Earthquake It would have been reassuring to have staff call the guest to ensure everyone was okay and feeling safe. I am from the east coast and have never experienced an earth quake. I went from the hotel to the SFO airport and heard other people talking about their hotel experiences and saying they were pleased that, though it was 3:30 a.m. - someone called to check on them. 27 August 2014
Rated 5.0 out of 5.0 by Comfort and convenience for the airport I needed family accommodation with short connection time to the airport but not obviously on the airport. The San Mateo Holiday Inn and suites exceeded my requirements and would be suitable as a base for a longer visit to the area. The room had large lounge area, 2 distinct bedrooms and a large bathroom area. All my family aged 7 to over 60 were very happy with our stay. 25 August 2014
Rated 5.0 out of 5.0 by More than We Expected! Arrived late expecting a nice large room, and were pleasantly surprised to be in a spacious suite. Airport service was prompt. This was a nice treat after a long flight from Florida. Entire staff was friendly and accommodating. Rooms were very clean and comfortable. Nice kitchenette was a plus! Breakfast in the hotel restaurant was very good, but it would have been nice to receive a guest discount since even the least expensive places provide a complimentary breakfast these days. People with gadgets will have to spread their electronics around because outlets are a bit sparse. Internet access was easy and the speed was fine. Overall, it was a very nice experience, and so long as you like the price, you should be very satisfied with your choice. 22 August 2014
Rated 5.0 out of 5.0 by loved the rooms! wish I had stayed longer at this hotel. One of the best choices if you have a car and need to stay close to the airport. 12 August 2014
Rated 3.0 out of 5.0 by Poor Room, Some good service I was given a room on the first floor facing the parking lot. I requested a change, as the drapes did not close, and I could hear both parking noise and lobby noise. The front desk person was willing, but the supervisor was not, even after I voiced concerns. At breakfast the next day, the sales supervisor stopped by my table, and I told her the story. She took care of breakfast, and even sent me off with a box of fruit for the day. It helped turn around my poor experience. 10 August 2014
Rated 5.0 out of 5.0 by Excellent stay I would like to make a special mention of the fact that this stay was at the request of the General Manager of this property in response to a complaint earlier. The staff went out of their way to ensure that my stay is comfortable and we felt well taken care of. Despite the hotel being full with no vacancy, I think the staff was able to attend to my queries and attempted to assist when I requested for help. Thanks and I am glad that I came back to this property. I just wanted to leave one suggestion for the management's consideration. When a guest arrives, usually late in the evening or night, greeting them with a bottle of cold water bottle and / or offer of some fruits like Apple or oranges or anything that is easily available, will make the guests feel welcome and is useful practical. Especially when it is late in the night when restaurant is closed and you are ready to crash into the bed rather than ordering pizza and wait for an hour. Thanks again, 06 August 2014
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