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Rated 4.0 out of 5 by 114 reviewers.
Rated 5.0 out of 5.0 by loved the rooms! wish I had stayed longer at this hotel. One of the best choices if you have a car and need to stay close to the airport. 12 August 2014
Rated 3.0 out of 5.0 by Poor Room, Some good service I was given a room on the first floor facing the parking lot. I requested a change, as the drapes did not close, and I could hear both parking noise and lobby noise. The front desk person was willing, but the supervisor was not, even after I voiced concerns. At breakfast the next day, the sales supervisor stopped by my table, and I told her the story. She took care of breakfast, and even sent me off with a box of fruit for the day. It helped turn around my poor experience. 10 August 2014
Rated 5.0 out of 5.0 by Excellent stay I would like to make a special mention of the fact that this stay was at the request of the General Manager of this property in response to a complaint earlier. The staff went out of their way to ensure that my stay is comfortable and we felt well taken care of. Despite the hotel being full with no vacancy, I think the staff was able to attend to my queries and attempted to assist when I requested for help. Thanks and I am glad that I came back to this property. I just wanted to leave one suggestion for the management's consideration. When a guest arrives, usually late in the evening or night, greeting them with a bottle of cold water bottle and / or offer of some fruits like Apple or oranges or anything that is easily available, will make the guests feel welcome and is useful practical. Especially when it is late in the night when restaurant is closed and you are ready to crash into the bed rather than ordering pizza and wait for an hour. Thanks again, 06 August 2014
Rated 5.0 out of 5.0 by Great Place to Stay! We were thrilled by the upgrade given to us; had a beautiful suite that was laid out perfectly! We definitely appreciated the bar in the evening for a nightcap and the restaurant in the morning for breakfast. We HIGHLY recommend this property! 03 August 2014
Rated 4.0 out of 5.0 by Good Location This hotel was near the airport. We had an early flight out, shuttle got us there in plenty of time. Would have liked to see complimentary breakfast served like most other chains. They do have a restaurant on site that is pricey. 01 August 2014
Rated 5.0 out of 5.0 by Excellent bed and pillows This is by far the best Holiday Inn in the SFO area. THe staff are both friendly and attentive. The restaurant offers good meals and the bed is one you would expect at a much more expensive hotel chain. 31 July 2014
Rated 4.0 out of 5.0 by Internet bad Hotel and services were great but the Internet was very bad...you would do better using your phone as a hot spot then waiting on the wireless 27 July 2014
Rated 4.0 out of 5.0 by VERY GOOD AND VERY BAD SERVICE a part of a medical device was not notice when we rushed out of the room-called the next day and the day manager was very business like , but it took days to hear from head of housekeeping- near learned what happened to my expensive and important equipment the nigh desk person said a shuttle was on its way- around 9 pm Saturday- it took an hour to be picked up ( we could have almost walked there in the time) - a nice man that had taken us to the airport at 5:30 am a week ago ( he came on at 10 pm ) finally picked us up. The night desk person and/ the earlier driver did not know what there were doing. We have stayed at the hotel many dates prior- with our daughter being in the hospital. Extremely disappointing 21 July 2014
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