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Rated 3.9 out of 5 by 107 reviewers.
Rated 4.0 out of 5.0 by VERY GOOD AND VERY BAD SERVICE a part of a medical device was not notice when we rushed out of the room-called the next day and the day manager was very business like , but it took days to hear from head of housekeeping- near learned what happened to my expensive and important equipment the nigh desk person said a shuttle was on its way- around 9 pm Saturday- it took an hour to be picked up ( we could have almost walked there in the time) - a nice man that had taken us to the airport at 5:30 am a week ago ( he came on at 10 pm ) finally picked us up. The night desk person and/ the earlier driver did not know what there were doing. We have stayed at the hotel many dates prior- with our daughter being in the hospital. Extremely disappointing 21 July 2014
Rated 5.0 out of 5.0 by Great hotel, great service and comfortable room The hotel experience was great. My room was neat, clean and very inviting. The staff was welcoming and very accommodating. Loved the restaurant. Front desk staff was professional and caring. Have stayed at this hotel many time and have always enjoyed my stays. 19 July 2014
Rated 2.0 out of 5.0 by No free parking No free parking, for IHG members who us points was not a happy camper having to pay for what was to be free 02 July 2014
Rated 4.0 out of 5.0 by Comfortable and convenient to airport We stayed at the Holiday Inn as we had an early morning flight to catch. The complimentary shuttle at 4.30 am was prompt, and got us to the airport on time. The room was large and comfortable (we had an excellent night's sleep), all at a fair price. We had a very acceptable meal in the restaurant in the evening. The staff were friendly and courteous. 23 June 2014
Rated 5.0 out of 5.0 by A hidden GEM! This place comes through for me every time I am leaving the country or flying out of state for an extended period. The shuttle is timely, the parking is easy and some is even covered. The rooms are newer, clean and quiet. The added bonus of a bar and restaurant on site puts this place over the top. And you can extend your parking here for around $10/day. So convenient. Many people here have helped me in the past, though I am terrible with remembering names. Jake is one I remember. 19 June 2014
Rated 5.0 out of 5.0 by Great Hotel Ramsey was the desk clerk on our check in and was fabulous. Can't say enough about him and his focus on us as his guest. Hotel is very nice, rooms are great, shuttle is quick. There's a market down the street a block or two that is fantastic for grabbing snacks and beer or whatever. I recommend this hotel for anyone using SFO or visiting the San Mateo area. 19 June 2014
Rated 4.0 out of 5.0 by Nice room Check in easy, nice room, food from the onsite restaurant was not good, good the last time I stayed here! Close to the SFO but do not hear the planes. You will hear the freeway traffic at night if you are close to the freeway end. I have stayed here before and will stay again as this Holiday Inn makes the trip to airport an easy one! 18 June 2014
Rated 3.0 out of 5.0 by Not the best Staff is pretty friendly. Management needs some work. The supposed manager couldn't really make any command decisions with an issue. If they can't, who can? Or was she really a manager. Christina at the front desk is VERY polite and responsive to customer needs and is probably under paid. They charge $2.50 for a cup of coffee when I purchased a breakfast, but I could have walked 10 ft and gotten free coffee from the continental donuts, fruit and coffee option that I didn't even see until the 4th morning I was there. 10 June 2014
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