Holiday Inn Hotel & Suites San Mateo-San Francisco SFO

Dear valued guest, Thank you for your 4 star review! I am so sorry you did not receive your folio as requested. I did send it to your email today. Hopefully, you have received it! Thank you for choosing to stay with us. We hope that we can be of service to you in the near future. Sincerely Kara N Front Office Manager

Dear Valued Guest, Thank you very much for taking the time to review our hotel. I am so pleased to see that you enjoyed your stay with us. On behalf of our entire staff, we very much look forward to accommodating you again. Best Regards, Christine G. Front Office Supervisor

Dear Valued Guest, Thank you very much for you recent review. Guest feedback is something we value and take very seriously. I am pleased to see that you enjoyed your stay with us for the most part. On behalf of our entire staff, we very much look forward to being able to accommodate you in the near future. Best Regards, Christine G. Front Office Supervisor

Dear Valued Guest, I would like to thank you for you recent review. I am so pleased to see that you enjoyed your stay with us and experienced very little issues. On behalf of our entire staff, we look forward to seeing you again soon. Best Regards, Christine G. Front Office Supervisor

Dear Valued Guest, Thank you so much for you recent review on our hotel. I am pleased to hear that you enjoyed your stay and we very much look forward to being able to accommodate you again in the near future! Best Regards, Christine G. Front Office Supervisor

Dear Valued Guest, I would like to thank you for taking the time to review our hotel. Guest feedback is something we value and take very seriously. I am pleased to hear that you enjoyed your stay for the most part, but I would also like to sincerely apologize for the few issues you experienced. As an IHG Platinum Member, your loyalty is of the up-most importance and value to us. Being thanked & acknowledged upon check-in & offered a welcome amenity is something that I know our members appreciate and I am so sorry we failed to do so during your arrival. Your review gives us the opportunity to go over our IHG polices and retrain our staff where needed. On behalf of our entire staff, I certainly hope you are willing to give us another try in the future. We very much look forward to accommodating you again. Best Regards, Christine G. Front Office Supervisor

Dear Valued Guest, Thank you for your 4 star review! We are glad that you found your stay comfortable. We would like to welcome you back to our hotel when travels bring you back in the area. Sincerely, Kara E Front Office Manager

Dear Valued Guest, Thank you so much for taking the time to review our hotel! I am so pleased to hear you enjoyed your stay. On behalf of our entire staff, we hope to see you again in the near future! All the best, Christine G. Front Office Supervisor

Dear Valued Guest, Thank you for taking the time to review our property. Guest feedback is something we value and take very seriously. I would like to sincerely apologize for all of the troubles you experienced during your stay. I am sorry to hear that you were unable to get a good nights rest, due to noise outside your room. I understand how stressful that can be, especially when you have a full day ahead of you, and for that I apologize. On behalf of our entire staff, we hope you are willing to give our hotel another try in the future so that we may have the opportunity to go above and beyond any expectations you might have. Best Regards, Christine G. Front Office Supervisor

Dear Valued Guest, I would like to thank you for taking the time to review our hotel. I am so pleased to hear that you enjoyed your stay while with us and that our property seemed to work out perfectly for your needs. We look forward to being able to accommodate you again soon! Best Regards, Christine G. Front Office Supervisor

Dear Valued Guest, I would like to thank you for your recent review on our hotel. I sincerely apologize that we failed to meet any expectations you might have had. Your review gives our staff the opportunity to look into our shortcomings and address them immediately. We certainly hope you are willing to give our hotel another try in the near future, so that we may have the opportunity to go above and beyond your expectations. Best Regards, Christine G. Front Office Supervisor

Dear Valued Guest, Thank you so much for your recent review! I am so pleased to hear you enjoyed your stay with us. We hope to see you again soon in the near future. Best Regards, Christine G. Front Office Supervisor