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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 532 reviews
84%
Recommend This Property

Ratings Breakdown

532reviews

  • 5 Stars
    276
  • 4 Stars
    158
  • 3 Stars
    44
  • 2 Stars
    31
  • 1 Stars
    23

Dirty 30

By

18 October 2017

club

Brought my fiance and daughter for the weekend. It was my fiance 30th birthday, we spent a day in San Francisco. We love this hotel for its easy freeway access along with friendly staff, bar, and comfortable beds. This our second time here and plan to be back soon.

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Mostly great

By

17 October 2017

The room was immaculate and very clean. The bed and pillows were comfy and I slept great. The property is under construction but this didn’t affect my stay, but the poor staff has to work in a temporary office situation. I did use the gym, but it left a lot to be desired. The elliptical was noisy and rough and there were no instructions on how to use the weight equipment. There were hand weights, which were nice.

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my stay

By

17 October 2017

platinumelite

room is clean, bed is soft.
crews are nice.
no room service though, plus they changed their menu. i like the old menu better. no american skillet or mango pinacotta anymore
no bath-tub on my room, only 1 soap

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Rude staff

By

14 October 2017

Was told breakfast was included but when we got to restaurant we were refused Very confusing as to where things are as things still under construction strong paint smell and paper signs to try to direct where you go but still very confusing Very rude staff Morning staff said breakfast coupon should have been taken care of when we checked in so you r out of luck

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Gets the job done

By

11 October 2017

Remodel of entrance and check in has been going on forever.

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Great service

By

11 October 2017

club

Great last minute stay after a long day in San Francisco

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Convenient and comfortable

By

10 October 2017

club

Close to the airport and downtown San Mateo. Comfortable, clean and friendly.

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The room is big and comfortable bed

By

10 October 2017

My review it's beautiful, clean and very comfortable relaxation night. In the morning was very quite. Excellent service at the front desk too

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over all

By

04 October 2017

club

not happy with our stay. They staff was not as friendly as I think they should. they didn't take care ofr our problems. I had to call to get an adjustment on my bill. They knew I was not happy and didn't do anything.

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Great sleep, great food

By

02 October 2017

platinumelite

I really had the chance to get a good night of sleep after a very long day. And the food for dinner was great.

See you this week again!

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Good and comfortable hotel

By

30 September 2017

Hotel is good and they provide good services as well. But location is remote for those who don't have self transport.
Rooms are good size and comfortable.
There is no room service available, hence it is self service for all your needs.
But overall nice hotel.

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Convenient location but terrible internet and pillow

By

29 September 2017

The hotel was going through an renovation.
If I have known, I would not have picked this location.
Staffs were super nice.

Only a couple of things I didn't like,
1. Pillows were all very high, my neck hurt so much
2. Internet connection was not stable. I barely used the internet due to occasional disconnection.

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