 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property
Overall Experience 4.2
83%
Recommend This Property
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Nice Stay
ByMsDiva
July 21, 2017
Will stay again! Room was big and comfy and clean. If I travel to this area again I will stay here again. Lobby was under construction but they made it work with no interruptions!
Nice stay
ByAnna
July 20, 2017
We went to San Francisco for a summer vacation trip with our kids. We stayed at this hotel for five nights. We were so glad we made the right choice. Big room, neat, friendly staff, nice surrounding environment made this a great experience to our trip. Will definitely come back if we travel to San Francisco again.
Spacious room
Byjdrpdd60
July 20, 2017
I would highly recommend this Hotel. The rooms were clean the staff is very friendly and the room was spacious. It is not far from all the action on Pier 39. Just a short drive.
Hotel Stay
By
July 19, 2017
It was very quite and peacful
I had a real good time and couldn't say anything about my stay
Could be better
ByLord
July 15, 2017
This hotel is at a great place and has so much potential to be just better than what it is now.. However I'd still recommend it
What a wonderful team!
ByLaura Jade
July 14, 2017
Even through a renovation, this entire hotel is wonderful. The team made me feel so Welcome and couldn't help me enough.
The hotel is going through a few changes so some areas are closed off right now but it didn't really impact my stay. I didn't hear any of the building work and the whole site was still clean and tidy.
If you ever need to get to a train station or the airport the shuttle bus is there for you within 20 minutes with fantastic chatty drivers.
The hotel bar/restaurant is great, they even had soya milk and remembered each morning to put soya with my coffee. The only thing I would pick at with the restaurant is the menu options. I am a vegetarian and I don't eat eggs so this really cut down the options for me. However, the staff and chef were happy to make any changes and adaptations to the menu to suit me.
I can't wait to go back again. This trip was for business but I will definitely be returning with my family for a holiday!
Thank you so much for a fantastic stay :)
Honest staff-housekeeping
ByRachel74
July 13, 2017
I left my sun glasses in my room and checked out. The house keeper who cleaned our room returned it and gave it back to me when I came back. Thank you so much for your honesty !
Great stay
Bydeedurb
July 11, 2017
We loved the family suite, which had a great layout and a lot of space for our family. It was also very clean and quiet. Our only minor complaint was that the kitchen cupboards had no plates, utensils or glassware. The staff was very courteous and helpful and did their best despite ongoing renovations. Our biggest complaint was breakfast at the restaurant. Our waiter greeted, sat and served breakfast for another table of 6 people before he even brought two cups of coffee to our table.
Hotel was doing some renovating, so having only one elevator was unfortuna
ByDonna
July 10, 2017
I always feel that at the Holiday Inn I get less value for my money compared to Holiday Inn Express. The room was very nice, but the restaurant was kind of tacky. It was clean, but not at all what I expected based on other Holiday Inn restaurants. Our room was very nice, and the housekeeping staff were VERY good. We always tip well when we have efficient housekeeping service. The hotel is undergoing some renovation, so there was only a single elevator for 4 floors of rooms. It meant we always had to wait, regardless of time of day or night. Perhaps the renovation will include a second elevator. We usually stay here based on room rates, but keep in mind since they don't have a breakfast included, you'll likely spend $25 - $20 for two breakfasts if you eat here. We prefer the Belmont Holiday Inn Express, but their rates were extra high this trip for some reason. We'll stay here again (we've stayed her at least 4x in the past) if rates are appealing. Look forward to seeing what changes to renovation will have.
Great location and excellent staff
ByTmorrill76
July 09, 2017
The hotel was under some remodeling at the time. I was helped outside and directed to the temporary front desk.the receptionist apologized for the construction and thanked me for being an Aspire member. She was very nice and showed me what building I would be in and location of onsite restaurant.
Great value
Byzac37
July 07, 2017
Good stay out of San Francisco. Easy access to airport.
Vacation
ByAatish
July 06, 2017
Nice hotel be back soon good place right off the freeway