Rated 4.3 out of 5 by 120
Rated 5.0 out of 5.0 by CG1975 Best Stay Ever!
This hotel was awesome! The staff was so good to work with and always willing to help. The room was very clean & comfy. We slept as if we were in our own home, very comfortable and safe. No noise at night to keep us awake which was a plus. The breakfast was very good and fresh. I love the pancakes!! We would definitely be staying here again.
03 December 2013
Rated 5.0 out of 5.0 by Katstuga Great Stay
I was very happy with my stay. The hotel was very clean, the beds were comfortable and the staff was very friendly. I was stay here again without any hesitation.
27 November 2013
Rated 5.0 out of 5.0 by Noel72 What A Hotel
Loved everything about it even the pool! and that's after spending the whole day at the beach. Even the KFC across the street with a bullet proof glass was fun. Someone picked up our order by accident (yeah right, whoever you are, you knew the order wasn't yours as an order of 2 piece and a french friy doesn't come in two big bags!!! :-) Anyway, the manager replaced it!
25 November 2013
Rated 5.0 out of 5.0 by Lele60 Comfort
I totally enjoyed my stay. I was in CA to attend a funeral which was uncomfortable in itself. The staff was very friendly and the accommodations were great which made my overall experience great.
20 November 2013
Rated 1.0 out of 5.0 by cmcq Still awaiting for the manager to contact us regarding a complaint-over 3 weeks later
This is a clean hotel convenient to LAX. Shuttle service was prompt and professional. Unfortunately when we went for breakfast the staff said that there would be no more orange juice today-at 8am. The juice they had on hand wouldn't be brought out until tomorrow. We complained to "Jenny" at the front desk who claimed she was the "Duty Manager". She laughed and said "if you want orange juice go next door and buy your own". I mentioned that the Holiday Inn had a hospitality promise and she thought this was quite funny and said that wouldn't apply as the breakfast was complimentary. I went back to the kitchen and other customers were also complaining. This time a staff member who identified himself as "David" was mocking guests request for juice to other staff. I approached him and asked for the GM. He advised me that the GM was away for 3 days and that he was the "Duty Manager". I mentioned that Jenny had said she was the Duty Manager and he thought that was funny and said "Well I am now". I mentioned to him that he shouldn't mock the hotels guests as that is what IHG is not about and asked that he have the GM contact me when she returned-he took my contact details and advised me that he would pass this on to her. He then also went and got us some juice as he realized that we were very disappointed in his attitude and mocking of the customers. Well, it is now 3 weeks later and we are still waiting. Obviously the staff feel they can get away with this sort of behaviour as the manager hasn't even bothered to contact us. We would not recommend this hotel based on the attitude and behaviour of some of the staff when the GM is not present.
18 November 2013
Rated 5.0 out of 5.0 by BishopCWB Excellent Service
Our stay at the Holiday Inn Express was a pleasure. We enjoyed the hospitality and the amenities were exceptional. We will definitely be staying there again. Thanks
16 November 2013
Rated 5.0 out of 5.0 by VicenteBR I do recommend
I recommend this Hotel, is located in the LA airport área, the staff was very helpful, good breakfast..
15 November 2013
Rated 4.0 out of 5.0 by univerofsouthcal graduate
enjoyed our staff. staff super friendly, not fancy but clean safe environment. would definitely stay again.
great staff, very clean
13 November 2013