Rated 3.8 out of 5 by 476
Rated 1.0 out of 5.0 by lornalashes Not like any holiday in express I have stayed in before
Just awful. I cant attached photos but they can be supplied.
November 22, 2015
Rated 5.0 out of 5.0 by Kc555 Ideal location
As the reason for my stay was next door, the hotel was ideally located. Would use again!
November 22, 2015
Rated 3.0 out of 5.0 by CazB Overpriced, understaffed and shabby
We have stayed at this hotel every year for 4 years, but not sure if we will again. Price of room has nearly doubled since the same weekend last year but the hotel has not been updated. Didn't realise when booking room that it was allocated on arrival and so accidentally booked a twin room which could not be changed as hotel was fully booked (fair enough, but website unclear).
Room really small and getting shabby (loose tiles on bathroom floor, bed really wobbly), keycard unreliable (had to get recoded during weekend as stopped working altogether).
Hotel massively understaffed on the Saturday night (convention on and bar was packed, only one person staffing bar/reception). Couldn't get coffee at the bar, was directed to large vending machine which proceded to dispense a cup of hot water (no coffee), had already put in money for next cup when realised and couldn't get money back from machine. Spoke to staff, told not their machine/problem and all they could do was put an out of order sign on and call the number (no attempt to offer to make us alternative or refund money).
Really not worth the money, way overpriced and way understaffed for the weekend (they know in advance the weekend is going to be chaotic as large convention fills hotel to capacity every year on the same weekend).
Will think twice before booking again next year, even though other hotels will be a lot further away.
November 21, 2015