Rated 4.3 out of 5 by 215
Rated 4.0 out of 5.0 by BandGD Short break
We had short break (4 nights) at this hotel. Very pleasant staff, 24 hours free WiFi with a clean room. Good breakfast choice and the hotel is ideally situated just outside Ramsgate, easy to find on a main trunk road. Plenty of restaurants/pubs/bars within a short distance and only 10 mins from Westwood Cross Shopping Mall.
23 August 2014
Rated 4.0 out of 5.0 by ADUK Great Service
Great service from all the staff I interacted with. Couldn't do enough for you.
Clean bedroom and bathroom.
Breakfast quality and selection of hot food could be improved.
Check in and out very efficient.
22 August 2014
Rated 5.0 out of 5.0 by Dan H The difference good staff make
We have stopped in the Ramsgate HIE previously, so it is a known good choice. This time it took us a complicated 6 hours to get there from Nottingham, getting caught up on the M11 and then at the Thames crossing on the M25, in a queue forming behind an accident. By the time we got to Ramsgate I was absolutely shattered, despite stooping for a break on the way. As I got to reception Neil was calmly taking another couple through the booking in process and resolving their agitated questions regarding the local geography and restaurants efficiently and effectively. Our turn next, I gave Neil our name and he just took control, thoroughly professional and courteous throughout. As a platinum member he welcomed us and told me that a room upstars on the quieter side of the hotel had been reserved from me - exactly the request I always make when arriving at HIEs across the country - and he asked how our journey had been so far. I told him; he was thoughtful for a second or two, then said a few words of comfort that just seemed to lift the moment and made me smile.
When we got to our room on the 2nd floor, it was cool (24 degrees outside) and clean. I just parked our luggage, took my shoes off and lay down for a few minutes to let my mind relax. For some years now HIE have provided a variety of 3 pillow choices ranging from hard to soft, but this is the first time that I have truly been given a selection that actualy does provide that choice in the room. It seems that other HIE hotels appear to offer the choice - if you bother to go to the counter and ask for what you want, but when it comes down to it all of the pillows feel medium to hard - despite what the label states. What a difference this time... After 20 minutes or so we went down to get the rest of our things out of the car, followed by a quiet drink. Neil saw us coming and manoeuvred across to the bar ready to serve our requirements. We chatted; he was cheerful, comfortable in telling us a little about himself (that softer than normal American accent was intriguing), he just made us feel welcome and at home. He asked what brought us to that location and we told him about a friend's 65th birthday party in nearby Minster later that evening. Neil then thoughtfully provided us with a card for local taxis.
A really great stay this time, thank you very much Neil and well done to the HIE at Ramsgate. We will see you again.
21 August 2014