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Rated 3.9 out of 5 by 272 reviewers.
Rated 1.0 out of 5.0 by Overcharged $138 Compared to Confirmed Booking Rate Location was great, and the amenities were fine for the level of hotel. However, upon checkout, I find that the rate charged for the two rooms for two nights, that was confirmed and prepaid directly through the holidayinn website was billed at $138 higher than originally confirmed. I attempted to resolve it upon checkout, delaying our departure by over 30 minutes, to no avail. Manager promised to call that day. She did not. I called Holiday Inn customer service later that evening, and was promised resolution and a call-back within 48 hours. Still nothing. I called again after that 48 hours had passed, and was once again promised swift resolution. So far, I have gotten zero actual response from the hotel. Avoid this location, as they are completely unresponsive to even correcting errors shown to them in hard-copy print from the original booking! December 24, 2014
Rated 2.0 out of 5.0 by Not the greatest The quality was not worth the price. Definitely could have found something better. Place looked good from the outside but the inside was sub-par. December 22, 2014
Rated 3.0 out of 5.0 by Average hotel with nice staff The hotel and the furniture seems to be quite old. Sleeping is nearly impossible, as some air conditioners for the main building are running 24h a day. The wireless internet did not work for me. I had to enter the balcony for having a connection at least. December 21, 2014
Rated 3.0 out of 5.0 by Room and bed excellent food prices high Room and bed excellent, staff very good, food prices high. December 21, 2014
Rated 5.0 out of 5.0 by Best value in Galveston This hotel is the best value when staying in Galveston. The rooms are new and clean. The staff is wonderful. The view is great, and the price is not too high. December 19, 2014
Rated 3.0 out of 5.0 by Ignoring IHG member services They did not treat me as IHG Platinum Member even though I showed them my card next day at 12:00 they ask me to leave though it was low season and I called the hotel manager because they knock my room door for cleaning 3 times. December 18, 2014
Rated 5.0 out of 5.0 by If you want service Awesome service from the front desk to the maids, everyone is very friendly and willing to help. Had a very expensive dinner next door in retrospect I would probably try the dining room next time for dinner. Property is in the process of being renovated so bear that in mind. Great stay, great value December 16, 2014
Rated 5.0 out of 5.0 by Beds I found my bed was a little on the firm side. Holiday Inn normally has the best sleeping beds, that's why I choose the Inn for my brief stay., December 13, 2014
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