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Rated 3.9 out of 5 by 406 reviewers.
Rated 4.0 out of 5.0 by Galveston A few days in Galveston were extra nice staying at your hotel. Thank you for the memories. May 26, 2015
Rated 5.0 out of 5.0 by Great anniversary getaway Our room was on top floor and much to our surprise was sent up champagne and strawberries on our 44th anniversary. Clean room, excellent view and nice pool. Staff was friendly. Great atmosphere. May 24, 2015
Rated 1.0 out of 5.0 by Staff is Incompetent - Property is under Construction - THE WORST I have NEVER been to a IHG Property and had this many issues. First, we are checked into our room only to have a stranger walk into our room less than 1 hour later. They checked in another customer to our room! I contacted the management to share my dissatisfaction only to have them tell me that they would call me back. They NEVER did. Later that evening when we returned to our room after dinner, our keys did not work. I went downstairs and there was nobody at the counter for over 5 minutes. My wife and two children had to wait outside the room for over 10 minutes. Two days later, in the middle of the day and WITH the Do Not Disturb sign displayed, we had the maid walk into our room during my child's nap. She told us that we needed to check out. Since I booked the room with points for two nights and paid for the third, they did not change the reservation over for the third night (this is related to the first screw up where they gave us the incorrect room and checked someone into the same room). I have NEVER been walked in on in a hotel room and I had it done TWICE this stay. The worst part about it is that management never even apologized!?!?. On top of everything, they have a playground for the children on their website that does not exist, the property was under construction to the point that I had to walk my family through a bar to go to the pool. This stay is enough to make me consider my loyalty to the IHG brand. If nothing is done about this, I am switching to...... May 23, 2015
Rated 4.0 out of 5.0 by Beach The jack hammer at the pool was very loud. Went to the beach to get away. Understand that they have to do repairs sometime. May 14, 2015
Rated 5.0 out of 5.0 by Leisure retreat This retreat was a get a way from work with my wife. We enjoyed our stay and will be back. May 14, 2015
Rated 4.0 out of 5.0 by too pricey, overall stay ok The bathroom counter had a puddle of water on it. Next I noticed a large smear on the desk table I had to clean, and several cigarette butts on the balcony. May 14, 2015
Rated 4.0 out of 5.0 by Wet Carpet Everything was great at this location, except that the carpet was wet in the room. The front desk was notified, but no one came to attend to this issue. My family and I had to keep our feet sandals on while in the room. Luckily, we only stayed for one night. May 14, 2015
Rated 4.0 out of 5.0 by great service overall we enjoyed our stay here. It was a great location. the staff was very friendly and accommodating. check in was swift and mistake free. I have to say that the staff deserves extra Merit for being as friendly as they were. All and all we would recommend this hotel to families. May 12, 2015
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(17 Questions : 21 Answers)

Questions and Answers About This Property

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Featured question
 
2 answers

Is there beach access from the hotel?

4 months, 3 weeks ago
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Answer: 
The beach is conveniently located across the street from this property.
4 months, 3 weeks ago
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Answer: 
Yes, public beach across the road.
Priority Club Member: Yes
2 months, 3 weeks ago
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Featured question
 
1 answer

Do you offer adjoining rooms?

4 months, 3 weeks ago
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Answer: 
Yes, this hotel does offer connecting rooms. However, they are unable to guarantee those requests until the day of arrival.
4 months, 3 weeks ago
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Answer: 
Yes, each room in this hotel offers a microwave and a refrigerator.
4 months, 3 weeks ago
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Featured question
 
1 answer

Do you offer free breakfast?

4 months, 3 weeks ago
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Answer: 
This hotel does not offer complimentary breakfast. However, they do offer a variety of packages to book for your stay that include breakfast.
4 months, 3 weeks ago
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Answer: 
This hotel does not offer an all-inclusive option.
4 months, 3 weeks ago
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