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Rated 4.4 out of 5 by 288 reviewers.
Rated 5.0 out of 5.0 by Very comfortable bed and nice linens. Enjoyed my stay for a meeting. Felt secure and found that rooms were secure from the public. September 15, 2014
Rated 5.0 out of 5.0 by Very clean It was a great place to stay. The great service as to be expected. September 11, 2014
Rated 3.0 out of 5.0 by Had better Last time I was at this hotel it was still 100% outdoor. I was pleasantly surprised to see the changes since then. Upon arriving, I pulled into the carport area. It was still early enough where there was no one arriving. I was promptly told by one of the ballet people that I can't park there for a min while I checked-in and that I had to park over by Applebee's. Once finally arriving at the counter to check-in (Still the only one around) no one greeted me. And during the whole check-in process everyone was very cold and had no personality. Yikes. No late check-out option or any reference to me being an IHG member. So off to the room! After finally finding a parking spot it was a little hard to find a way in because the doors all go to different sections of the hotel. Each wing is walled off from each other so you have to go completely outside just to go to the building that's attached. This I thought was seriously annoying. The rooms were nice. Definitely a lot nicer than my last visit. A/C works great (a plus for being in Florida). The bed was like sleeping on the floor. Super hard mattress so I ended up sleeping on the sleeper sofa. Interesting how a fold up mattress is more comfortable than the bed I paid for. So thanks for putting the sheets for the pull out bed in the closet instead of having me call someone. Breakfast was just ok. I really love Applebee's, so it was sort of novel for me to have breakfast at one. But good luck finding your way from your room to the lobby. For the price of the buffet, I was expecting a bit more quality than what was there. A few bucks at the fast food chicken place across the street would have given me a better breakfast. However the convenience of having the buffet there without having to go anywhere is nice. The less I have to use the car, the better. Finally...the bill. Ugh. Hello extra fees. Stayed at plenty of Orlando hotels in my life and none charged for parking. And there is a fee for having a fee. Nice! An extra Jackson worth of fees. Overall I do think I may be back only based on the location. However, I have had better service and a better experience at cheaper IHG hotels down the block. There is nothing here that separates this property from any other of the hotels around so I don't know why it's deemed a "Resort". I would only recommend this hotel if someone was looking for a hotel close to Downtown Disney (Disney Springs) or Orlando Fashion Outlets. September 10, 2014
Rated 5.0 out of 5.0 by Very comfortable bed! Friendly and accommodating staff. Great pool area. Applebees, not so good. September 9, 2014
Rated 4.0 out of 5.0 by Comfortable bed and good service Very convenient location, close to Disney attraction. Scheduled shuttle service although not very frequent made getting to theme parks easy. Property was recently renovated, but not very well equipped fitness center and some side area still in need of some work made it just about average. September 8, 2014
Rated 4.0 out of 5.0 by Super Clean and Great Location The hotel was super clean, very central location to get my daughter to Disney Internship Program. The only thing I didn't understand is why we were charged a "parking fee" of $15 per night when we only had a vehicle there the first night. The front desk told me that this was not just a parking fee it included other hotel fees. Aren't those fees included in my room charge?? September 6, 2014
Rated 5.0 out of 5.0 by Our second great stay We had another great stay at the great family oriented Holiday Inn. Our kids just love going to the hotel, especially when Mr Dan is on duty around the pool - he is just amazing with the kids entertainment and he makes the hotel such a great place to stay. The only criticism was our poolside view with balcony - the noise at night was a little too much and took a while to sort out. There was 5 of us in the room and having the balcony cuts space from the room making it a little tight with the rollaway bed. In future we'd be happy to stay in a non pool facing room which are more than adequate. Kids eat free at Applebees which is also an amazing saving. Great hotel, thank you and we'll be back! September 4, 2014
Rated 5.0 out of 5.0 Wonderful hotel, great value The room was large and very comfortable, very clean and modern. Had a small fridge, microwave and coffee maker. The pool area was wonderful for all the boys on our soccer team and they enjoyed a great time together. The only problem was finding breakfast early in the morning .... the Applebees was super expensive. There IS a Dunkin Donuts about 3 blocks away, and a Chick-fil-A across the street September 4, 2014
Rated 5.0 out of 5.0 by Comfortable beds excellent customer service. Very nice upscale resort with friendly and helpful staff. Very clean and tons of activities for the kids, I give this place two thumbs up!! September 4, 2014
Rated 5.0 out of 5.0 by Great Orlando Stay Great stay and value. Great for the kids. Room had plenty of space, bunk beds that the kids loved and their own tv. September 3, 2014
Rated 5.0 out of 5.0 by Great resort close to Theme park Great clean comfortable resort close to theme parks and shopping September 3, 2014
Rated 5.0 out of 5.0 One of the best stays we have had I would rebook this hotel in a heartbeat. We have stayed at Disney's All Star Movie Resort before, but I would say this hotel is better for the money The rooms are big and very clean. Everything is updated - furnishings and all. Excellent service from the staff. This is a Disney Good Neighbor hotel and you can purchase Disney and Universal tickets onsite. We also enjoyed the hot nights at the pool. Very clean. The kids also enjoyed the mini movie room. There are also shuttles to Disney and Universal. September 1, 2014
Rated 4.0 out of 5.0 by overall good stay Overall Okay / for the exception of the housekeeping one night that's all. The male host at the restaurant was inadequate. Not fit for the Job during breakfast hour. But in general very good. September 1, 2014
Rated 5.0 out of 5.0 by great place to stay Orlando-Lake Buena Vista is by far my favorite Holiday Inn. The hotel is convenient to all the attractions, and a great place to stay as an individual and for families. September 1, 2014
Rated 5.0 out of 5.0 by Smoking rooms and wonderful staff This place rocks! Anything you need, they have! The poolside tiki bar and the 2 hot tubs were my favorite. Try this place out. Great value! August 28, 2014
Rated 4.0 out of 5.0 by Great pool! the pool was warm so I could use it.. Had a great stay! August 28, 2014
Rated 5.0 out of 5.0 by Clean and comfortable! Have stayed here a few times now and it's always super clean and the beds are great. Perfect for a day after the parks when you just need to relax and get comfy. Staff is so nice and helps you with anything you need quickly. Would definitely reccomend and will be staying here again soon! August 27, 2014
Rated 4.0 out of 5.0 by Great Hotel Huge room that was really comfortable and spotlessly clean. Nice comfy beds too. Loads of parking space but its really really expensive, hence marked down on value. Shuttles available for the parks but limited times. Pool is huge and very clean, its also open until very late but we didn't have an issue with noise....apart from the air con, which is deafening and disrupts sleep. Hotel incorporates an Applebees restaurant. Breakfast buffet there was very poor and expensive for what you get, so stay well away from that and go look elsewhere. August 27, 2014
Rated 5.0 out of 5.0 by Ubicación excelente, cómodo, limpio, servicio excelente Nosotros rentamos carro para ir a los centros de diversión y todo lo principal esta entre 10 y 25 min, nos trataron de maravilla, el estacionamiento lo tienen muy bien diseñado para no caminar mucho a las habitaciones y eso esta muy bien porque se camina todo el día en los parques, tienes centros comerciales para compras a menos de 7 min. restaurantes temáticos, farmacia 24 horas, etc. lo recomiendo y regresaría en el próximo viaje. August 26, 2014
Rated 4.0 out of 5.0 Comfortable, clean quiet - but disappointed about breakfast & park tickets The room was nice, spacious, comfortable, clean and quiet - all the things you look for in a hotel. It's close to Disney and Universal; we didn't get charged for parking even though there was supposed to be a fee of $15/day; and the pool area is also great and open late. My only two complaints, which bothered me enough to not want to go back again were the following: 1. There's a desk in the lobby where you can buy park tickets, which we thought would be a good idea to save time at the park; however, they charged us $15 more per ticket to Magic Kingdom. They were also really pushy about us visiting one of their resorts to get a discount. 2. We booked a room for 4 people and got free breakfast vouchers for 2 people per day. We decided to pay the $15 extra for breakfast buffets for the other two people and just divide the cost in four. When we got the bill they had charged us $4 extra for two cups of tea, which you would think are included with breakfast; but no, drinks are not included. Didn't go back to breakfast after that. August 26, 2014
Rated 5.0 out of 5.0 by First time in Florida We tecently took a vacation to Orlando to visit Didney World. We were traveling with 3 children. The kids absolutely loved the bunk beds and the wall that divided their space from ours. The room was very large,clean, and comfortable. The kids had a blast in the pool, arcade and the theatre room in the lobby. It was also very convenient that they had an Applebee's on site, and a 7-11 right next door. We were able to take the complimentary shuttle to and from the Disney world parks. We would definitely stay there again in the future! August 25, 2014
Rated 5.0 out of 5.0 by Great Customer Service We arrived at the Resort a day early. We drove in from AZ and made better drive time then planned. I had a discount code from MOUSE SAVERS for Sunday, Aug 17 thru Wednesday Aug 20th. The front desk clerk, talked with the clerk next to her then my front desk clerk went behind the scenes (I suppose to speak to a manager) and they came back and gave me a room for Saturday and with my online discount code! We were there because my son was to check in for the Walt Disney college program on Monday Aug 18. Since the next time I will be in Orlando will be to spend Christmas with my son, I will probably stay on Disney property just because of his room discount. But otherwise I would stay at this Holiday Inn Resort. Please give the front desk crew that were there on Saturday Aug 16 around 4pm'ish a high 5, job well done, for me!! August 24, 2014
Rated 5.0 out of 5.0 by Stayed there to move my son in for Disney Program It was hard to say good bye to my son but the staff were so totally awesome because many Disney students stayed there. We were able to meet people and the hotel set me up with. Taxi service to fly home after I moved my son in. If I am able to see him before January I will definitely stay there. August 22, 2014
Rated 4.0 out of 5.0 by 9 Day Stay We came to Orlando to visit Disney World and also Gatorland. The Resort was beautiful. The pool and hot tubs were awesome. The rooms and hallways of the resort were clean and always looked nice. Wished this resort had a continental breakfast. Loved that there was a Applebees attached to the resort, but was disappointed with the breakfast and coupon issues. There are many good restaurants around the resort area. Overall we had a good experience at this resort. August 21, 2014
Rated 5.0 out of 5.0 by great quality, large rooms, friendly and caring staff we stayed for 6 nights. had 2 rooms, they offered connecting rooms, which was great. There is one restaurant, the hotel offers coupons so kids eat free. there is a decent pool. They have activities like games and competitions. There are pool tables and table tennis. They have a free shuttle to Disney parks, but you have to plan in advance. It takes 20-30 minutes to get to the TTC area, and then you need to transfer to train or boat, so overall it may take up to an hour to get to a park (depending on the park). August 20, 2014
Rated 4.0 out of 5.0 by Great location, nice resort, but a soggy bed and poor breakfast options The hotel has a lovely pool area and it is convenient to the theme parks. The room was spacious and comfortable. Unfortunately, the bed was very saggy. I stay in a lot of IHG hotels and one of the reasons is that I get that consistent product that I'm looking for - it saves me having to shop around. However, when the bed lets me down it detracts from the whole experience. The breakfast options were poor - typical American breakfast Junk food at outrageous prices. Why can I get a decent buffet breakfast for free at a Holiday Inn Express but have to pay for Junk food breakfasts at the Holiday Inn. It would have been really convenient to eat at the hotel but the poor choices and poor prices put me off. August 20, 2014
Rated 5.0 out of 5.0 by Great overnight stay The front desk staff was very helpful in getting me the right room after setting up another one for me. Rooms was big with two queen size beds and very clean. August 19, 2014
Rated 5.0 out of 5.0 by Excellent My wife and I found this property two months ago. Since then we have stayed six nights. We stay in hotels several nights every month and will continue to stay here. The rooms are clean and comfortable and the staff is excellent. We love Veronica at the desk. She is professional and makes us feel very welcome. We had never stayed at a Holiday Inn before but will now. Thank you. August 19, 2014
Rated 5.0 out of 5.0 by perfect hotel The hotel was perfect, clean, quiet,in great busy location I spent great vacation with my family August 18, 2014
Rated 4.0 out of 5.0 by Spacious Spacious room, good service, clean and price is reasonable August 18, 2014
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