Rated 3.6 out of 5 by 184
Rated 5.0 out of 5.0 by WayneP Great experience. Perfect location for Rock n Roll Marathon.
Had a great experience. However, I left a phone charger in my room and made a claim for lost item. Currently have not heard back from the staff as to whether it was found in the room or not.
13 February 2014
Rated 1.0 out of 5.0 by gruntled Mr.
The Hotel should not be open to the public during refurbishing.
$40.00 per day for parking is ridiculous. Hidden taxes, charges and fees come as a bid surprise. I will not stay here again.
12 February 2014
Rated 2.0 out of 5.0 by BELtravel Extremely noisy
Probably excellent hotel, but extremly noisy during the day due to renovations. Hours of jackhammering in the room above us during the day. Must say that except for this (major) inconvenience the stay was good and night rest was fortunately perfect.
12 February 2014
Rated 5.0 out of 5.0 by sipeeps Most Enjoyable Stay
I have stayed at varying hotels world wide and this was one of the very best experiences I've had anywhere.
From the extremely patient late night check-in Desk Clerk, to the excellent concierge service and the very thoughtful Room Service personnel, this was one of the most enjoyable stays I've been fortunate to have.
As a manager of people I'm acutely aware that repeat business is derived from the very best customer service.
I use the axiom; "A satisfied customer statistically will tell 2 to 3 other people while a dissatisfied customer will tell anyone who will listen, but certainly a minimum of 5 to 7 people."
For this reason I commend the Intercontinental Hotel for its outstanding customer service.
I highly recommend the NOLA Intercontinental Hotel.
12 February 2014
Rated 4.0 out of 5.0 by golfpro64 golfpro64
I did not get any points because I booked through a hotel web site that lists rooms that are discounted because there is excess capacity. I don't understand why booking through a web site is any different then booking through your reservation site as the end result was that I stayed at your hotel.
By the way, the rooms were discounted because you are doing a renovation of the lobby and restaurant and bar.
I would like to receive the points
10 February 2014
Rated 1.0 out of 5.0 by Traveler80 Bad Service and Construction
Couldn't sleep, they started doing construction at 0800. You think this wouldn't be a big deal since it looks outside, but it literally sounded like it was in the room floors up and you can't sleep through it. Complained to front desk and they offered to give points for the bad stay, but never did. Also charged me initially $200 more than I had booked the stay for luckily I caught the mistake before leaving. Don't stay here.
08 February 2014
Rated 3.0 out of 5.0 It was ok
The room was clean and it was not far from Bourbon street. Just a few blocks away. Nothing was really above average other than the valets outside. They are very helpful if you need to know where to go.
My one big gripe was that there was some construction onsite. The constant noise of the jackhammer was enough to drive anyone crazy. I want to say from 10am - 5pm, you could hear it. We were on the 8th floor and it sounded like it was next door. Good luck trying to take a mid-day nap between your activities.
I thought on Saturday we would have a reprieve from the noise, but lo and behold, construction was still occurring on Saturday. I left early Sunday morning, so I wasn't sure if the jackhammer was going to grace us with its presence then. I'm just happy I missed it.
I understand you have to do construction, but other hotels I've stayed at offered a discount or a voucher for their restaurant to make up for the inconvenience.
Like I said, it was ok. I would've have enjoyed my stay more if they tried to make up for the darn construction noise.
07 February 2014
Rated 3.0 out of 5.0 by ChrisDC Disappointed
I used the InterContinental in New Orleans years ago for business and loved the hotel and location. This year, I needed to be back in the city and went straight to the InterCon. Upon booking the room, I never was informed beforehand of the MAJOR construction going on in the hotel. I also called the hotel to inquire about a college tour rate (as advertised on the college website), but never received a return call from Hotel sales. The room was fine, but the construction was a major distruption. No real lobby, loud drilling, and exhaust smells are unfortunately what I remember most. I hope the new constructions end product overcomes the disappointment I experienced, because I did love the hotel years ago.
07 February 2014
Rated 2.0 out of 5.0 by Elsabear Bad Choice!
Wow was I ever disappointed! We stayed here for 2 nights prior to going on a cruise. I noticed renovations going on downstairs when we arrived... no problem. At check in no mention of any possible impact on the quality of our stay. After a long day of travelling we decided to take a nap - not to be - Bang Bang hammer drill etc - we thought ok they are fixing something but they can't possibly be working long-term here....HA! at 6:45 AM the next morning yes 6:45 AM LOUD banging and drilling directly by us. Immediately called the desk and were told they were not starting til 8:00 -SERIOUSLY??? We demanded another room and were told to check back at 12. Meanwhile no one called and told the workers they were not supposed to be banging at that early of an hour even. We were moved to a different floor but were treated as if it were OUR fault we weren't happy - the desk clerk pointed to a letter at the desk (which was not there the day before# and tried to say we had one in our room #I looked we did not). On top of that the letter states no noise would occur until 8:30 am. He did grudgingly offer us access to the 14th floor for breakfast - but that in no way makes up for this. I understand this is a business and can't close to renovate but WHY would you place guests directly below all the work? The purpose of this business is serve people? I come to NOLA every year and this was my first and last stay here - I am a Platinum member and thought about joining Ambassador but not after this. IHG has much better properties in the French Quarter.
I will say Kudos to your valet guys - they are top notch
31 January 2014
Rated 1.0 out of 5.0 by JamesL11 Terrible water pressure in shower and understaffed
Hotel was surprisingly understaffed. Calls to front desk were either never answered or took a long time to get answered; concierge desk left unmanned often; front desk also admitted hotel was understaffed
Tv did not work on first night. I was told the entire hotel lacked tv reception that night. Really?
Specifically purchased a larger king bedroom with balcony and was promised such when making reservation on IC hotline.. Specifically did not care for club access given New Orleans food culture. When I checked in, my room had been given away.
Construction- guests should have been notified in advance. Noise was unbearable on a few early mornings.
Shower was a joke. Lack of water pressure was shocking, even after maintenance checked it out.
Overall, I was surprised by the poor experience. More comfort inn than intercontinental.
30 January 2014
Rated 2.0 out of 5.0 by J&J2009 Not the same as it used to be
I don’t like to complain. I find it useless; however, I was just very unsatisfied with our stay between Christmas and New Year’s. First, we reserved a Balcony with 2 beds. When we arrived, we were told they had no such rooms available. My husband is a Platinum Elite member and stays at IHG brands whenever he travels. His employees also stay at these hotels as well! We were not made aware of the renovations until check in which, what could we do about it at that time? The noise was only and inconvenience at 8 AM but I understand they are renovating. The thermostat in the room must have been broken as we were so hot each night! We requested additional pillows and were told by management on two separate phone calls that they would be right up. When there was a knock on the door it was for turn down service and chocolates…not what we requested. We asked her for additional pillows and she returned within in 5 minutes. Management still had not shown up. There was also an issue with out hot water. With my husband, son and I taking showers each day, we had to wait for quite a while between showers for hot water to be built up! We have stayed here before with much better service; it seems that the staff is slipping! I know we stayed using my husband’s points (much more per night than any other hotel in New Orleans!) but should our service suffer for this? On a positive note, the valet staff was excellent! They even ran to our truck for my husband’s coat at one time!
29 January 2014
Rated 2.0 out of 5.0 by Pattt Lots of noise
Facility was great, however there was a lot of noise. The first night, after long travels and trying to rest, the fire alarm went off three separate times, all false alarms. Throughout the rest of the stay, there was a lot of drilling and hammering which was very disturbing. All of this really decreased the quality of the experience at this facility.
12 January 2014
Rated 2.0 out of 5.0 by JeffandNina Not what we expected!
I am a Platinum Royal Ambassador, the last 3 years I average 70-80 nights a year staying in the IHG Brand. My recent experience was the worst I have had with the brand. My wife and I understood the property was under renovation, however we still expected the level of service we have always received from the brand and this location, since this was our 5th stay at the property. At checkin we have always received an upgrade, but this time the agent at the front desk told us none were available, but he would have one the 2nd night of our 3 night stay. We never received a call regarding the upgrade.
The in-room service was almost comical. We called the front desk 4 times within a 2 hour period to inform them that our mini bar had not been restocked. Each time we were told that someone would be up to stock it. The last call we asked for a manager and the person claiming to be a manager insured they would take care of it and would call back to confirm. We never got a call back.
Upon checkout we spoke to a manager about our experience. We expressed our disappointment in the service we received and our accommodations. She was very apologetic and stated that the hotel was under renovation, but that was no excuse for poor SERVICE. We will definitely not return until after renovations are complete in October.
12 January 2014
Rated 4.0 out of 5.0 by m_inLondon Tired Lady that is getting a makeover
This was a lovely hotel located very close to all the great spots of New Orleans. Arrived to be told that the hotel was going through a substantial refurbishment program. On the whole the hotel was lovely. Rooms a little dated but I guess that's one of the reasons for the refurbishment. Check in was ok. Receptionist was a little less professional than expected. I didn't feel all that welcome as he had an ability to make me feel a little uneasy. I have travelled around 9 different hotels over the holiday period and I would say he was at the lower end of the scale of the service I experienced. Check out was good.
12 January 2014
Rated 5.0 out of 5.0 by RA1SC Lovely stay over New Years / the Sugar Bowl
Staff here was great, very friendly and helpful. Xixi at check-in and Dianne who I believe works with the manager are both amazing and go above and beyond what they are expected to do. I had also put up a couple friends in other rooms of the hotel. They are in the middle of a construction process so if you were by that it was a bit noisy in the mornings but they definitely took care of everything by switching peoples rooms or offering other options. The pool was closed but looked amazing to hang by or swim. Took a look at what the new rooms will look like when complete and man are they nice. This will definitely be the nicest hotel in New Orleans come next October. Just want to take a moment to thank all your staff for making our stay so memorable! Look forward to seeing everyone soon!
07 January 2014
Rated 1.0 out of 5.0 horrible customer service
I'm sorry to do this but...These people were horribly unprepared for the Sugar Bowl, New Years' Eve etc. New Orleans hosts lots of events and conventions, but these people weren't organized or managed. There were a few people with good attitudes who cared, but mainly there were problems & excuses:
- nobody answered the phone at the front desk (one time it rang for nearly five minutes)
- nobody answered room service (see above)
- nobody answered the "instant service" button! What a joke!!!!!!!
- valet parking lost our car (a joke @$40 per day; we parked 2 cars)
- room service "service" and food were terrible
- they hassled my teenager when she needed a room key then told me they couldn't give here a key. Only when I threatened to come to the desk to see a manager did they assist her (or treat like she was valued).
In short, when you drop four figures++ for 6 room nights, valet and room service, its reasonable to expect SERVICE. Instead, we got the "we're very busy" excuses. Intolerable and unacceptable!
06 January 2014
Rated 1.0 out of 5.0 by Jay 77 Under construction, Lack of hot water!
I had stayed at this property a few years ago and was very pleased with the quality of the hotel and staff, but this stay was a nightmare. Jackhammers every morning, no hot water, dated rooms, and rude staff. I had a group of friends book at this hotel as well. I was quite embarrassed by their overall experience. I will certainly not every recommend this hotel again!!
06 January 2014
Rated 5.0 out of 5.0 by PDegrove Wonderful stay!
We were greeted with such a warm welcome upon our arrival. Micah at the front desk is such an asset to your hotel. He immediately recognize my platinum status, and made sure I received my amenities which many of the hotels in your group do not. I throughly enjoyed my stay and will be back!
06 January 2014
Rated 3.0 out of 5.0 by 2Travel123 Great Hotel, Great Location, not so great service.
Growing up and flying PAN-AM with my dad as a youngster means Intercontinental has always had a special place in my memories. Unfortunately, this stay was just not as great as I expect from an Intercontinental Hotel. However, this is still a great hotel and I would recommend you give it a try.
From a guest services perspective the young man that checked me in on Friday night was great. Warm, friendly, joked with me and was just a great customer service person overall.
The hotel itself is beautiful, the location was great and I got upgraded to a suite (Platinum Ambassador) that was exquisite. I had a tall bottle of spring water and large selection of fruit along w/ a personal note when I got to my room. The suite had a main bath with sauna tub, separate glass shower, double sink, water closet as well as a sit down vanity, The living room was a separate area that had a second 1/2 bathroom. It was a wonderful layout.
The housekeeping staff and more importantly the room service staff were just amazing. They called after every meal delivery to make sure everything was to my liking and that was a very nice touch.
The negative experience started with having to listen to construction that started at 7:30am and kept going until 5:00pm. And I should stress that this was not just construction but what sounded like non-stop concrete core drilling and tile removal. It was just horrible. Why I was given a room right above or near the construction I don't know. I got to wake up to this just about every morning and listen to it the all day until checking out on Tuesday morning.
I was not made aware of the construction at check-in though I did notice a stack of notices on the reception desk when I was checking out that referenced the construction. Would have been nice to be notified when the reservation was made or at least when I checked in. It is a bad idea to expect tired guests checking in to notice a sheet of paper on the reception desk warning of the construction.
This was supposed to be a 4 day trip to get some much needed quiet downtime before getting back on the road in 2014. Meaning my intention was to relax in hotel room for most of my stay. I am glad I brought a pair of noise canceling headphones as this was my saving grace. The noise essentially ruined my stay completely. What is worse is that I was completely unaware of the construction until I woke up the morning after checking in to that horrible sound.
Things continued downhill on checkout. I called down to the front desk at 4:50 am to ask for a taxi to the airport at 5:30am but there was not taxi ready when I got down stairs. It was freezing cold that morning and the 2 valets were sitting in a car (probably to stay warm!) when I walked out of the hotel. It took 5 minutes of me looking around in the cold to find them and ask about my taxi to the airport. The young man had no idea that I called down for a taxi. Apparently the front desk never called him to request one - I assume. He spent several minutes interrogating me about who I called to request a taxi and then begrudgingly proceeded to try and get me one. He was able to hail one down after about 15 minutes while I waited outside in the cold and seemed quite annoyed that he had to do this.
After finding a taxi he walks past me and tells me rudely and under his breath that a taxi was on its way. A few minutes later the taxi pulls up and I am left alone to load all of my luggage into the car. The $10 tip in my hand intended for the valet was added to the tip for the nice taxi driver instead.
In summary. I think the property is great. The rooms are what you would expect from an Intercontinental hotel. The room service menu is a bit limited but this is more then made up by the quality of the food (which was excellent) as well as the wonderful wait staff.
The construction noise, front desk staff and valet (on the way out) were the major pain points during my stay.
As a Platinum Ambassador I would more then recommend staying here but don't expect the level of guest service to be as high as you would expect at most Intercontinental Hotels. Also, you may want to wait for the construction to be completed or make sure they put you in a room FAR FAR away from the work.
04 January 2014
Rated 5.0 out of 5.0 by JnPhilly Would stay again
This was our second trip to New Orleans and our second stay at the Intercontinental. The hotel is well situated, with several breakfast options nearby (Starbucks, PJ's, etc.) and Luk's across the street. It's only a couple of blocks to the French Quarter AND it's a half black from the St. Charles Streetcar stop. Meyers Hat shop is also just a block away.
Right now the hotel is under renovation, so I can't speak about the food services there (it was fine on our previous visit).The bar and its bartender were terrific. Friendly, genial, good place. The concierge services were really, really great as well. We took his advice on a city tour and were really grateful. We'll most certainly stay here on our next trip to NOLA!.
04 January 2014
Rated 5.0 out of 5.0 by Lefort Great service and room
We had a blast for the weekend, 2 nights and could of gotten more rooms if we needed them. Thanks for keeping us updated.
03 January 2014
Rated 3.0 out of 5.0 by Sky's mom no television servic Saturday or Sunday
we could not get the room comfortable. The room was stuffy and we knew that the air probably turned off if we opened the window, since we had a balcony.
03 January 2014
Rated 5.0 out of 5.0 by Goldburg1 Bed problems
Really nice room, one bed leaned to one side. The pillows are like just pieces of material sewed together. I had 3 pillows one night and I still couldn't make a decent pillow. Was wakened up by sound of street cars every morning.
31 December 2013
Rated 5.0 out of 5.0 by GB77002 Excellent experience!
An excellent experience from the moment we arrived. Everyone was professional & curteous, from the valets, the doorman, Ms T at check-in who gave us complimentary upgrades when she saw I was an IHG Gold member), to Mr B the concierge, to the ease of the check-out process. Complimentary breakfast & evening wine reception were very nice adddtions to the stay. The convenience of the location contributed to the pleasure of the vacation.
30 December 2013
Rated 4.0 out of 5.0 by Tar00 A bit outdated but a nice location and good service!
We stayed here for a total of four nights and really enjoyed the service we received from the staff all the way from check-in to the Club Lounge that we visited daily. While the service was great the first three days, the last day it left somewhat to be desired. The room lacked any toilet paper or bathroom amenities as well as the dirty glasses from the day before had not been replaced. This was promptly done, however, once we made a couple of phone calls to Guest Services.
The hotel is undergoing renovation so you might hear a bit of banging depending on what floor you stay on.
29 December 2013
Rated 4.0 out of 5.0 by CajunTraveler New Orleans Bowl Stay
We stayed at the property for a long weekend. Location in New Orleans was great...walked throughout the city! Short walk to the Superdome, Bourbon Street, Fulton Street, Insectarium....we enjoyed it all by foot. Our only concern was the temperature of the rooms. We were with a group and had a total of 5 rooms. All of us agreed that the rooms were too warm. Even after setting the thermostats on 65 degrees, the rooms were still too warm....definitely not 65 degrees, more like 75 degrees! Staff was friendly and very helpful.
28 December 2013
Rated 5.0 out of 5.0 by irokcj5 Excellent
Excellent hotel. Very pleasant staff. Absolutely no cons to report.
26 December 2013
Rated 5.0 out of 5.0 by BurtS First time guest
Staff was extremely friendly and helpful. Room was very clean and spacious. Everything was in good working order and the wifi connection was the best I've experienced in any hotel. Very nice and clean fitness center. Small but inviting pool area. The only negative thing about the room was the bed comfort. I've definitely had more comfortable hotel beds but it wasn't uncomfortable enough to rate it anything less than average. Location was the perfect distance between the French Quarter, Riverwalk and Superdome. Would definitely stay here again and would recommend to family and friends.
25 December 2013
Rated 1.0 out of 5.0 by SadinNOLA Bad Guest Services, and Heavy Construction!!!
Let me start with Check In.
The person at the guest relations desk made me feel like I was an inconvenient interruption when I asked to check in. As a royal ambassador, I have generally checked in at the guest relation desk, but that now seems to upset the system, and was asked to move to the main desk. I presented my card and ID to check in, asked to move to other desk, and then asked for my card again? The room I received was not a suite, but a superior room on the club level. This is the smallest room that I have had in the last 5 or 6 years of staying at this hotel.
The room across the hall from my room was having the tile removed while I was trying to sleep. Simply SHOCKING! Hammering loose the tiles at 8:00 AM after a long journey was the last straw for me at this location. How could it be considered a good to put a RA directly next to the rooms under construction? It feels like this was done purposefully, or simply the front desk manager did it without any consideration of my comfort
All of the front office managers have turned over this year - 100%! So to sum it up, the check in service was dramatically worse than my typical experiences at this hotel.
The only highlights were Sarah, the bell captain who helped me with my complicated baggage request. One piece of my luggage was delayed on the flight and she dealt with very well in a manner that won't wake me in the middle of the night. And, Anita who helped me at check out, she is always very nice and helpful.
This used to be my favorite hotel in the chain. However, with the recent management transition, the hotel has lost a great deal of the charm that I had come accustom.
This hotel was slowly sliding down with the age of the furnishings but made up the difference with recognizing guests and treating them like family. Now that part is largely gone too. With the warning of construction noise for the next 11 months, it is time for me to move on and try some of the other local properties again.
23 December 2013
Rated 5.0 out of 5.0 by IXLR8 Excellent facility for business trip
Excellent location, staff and room comfort/cleanliness; Convenient valet parking, great restaurant across street, and easy access to major streets and highways.
15 December 2013