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New Orleans


New Orleans

Concierge Photo Concierge Signature
Michael Beninate

Insider Tips



Summer in New Orleans can be very hot and humid. We suggest light colored clothes, comfortable shoes and rain gear for those cooling afternoon thundershowers.
Situated just two blocks from the historic French Quarter, six blocks from the river and front row for Mardis Gras, this luxury hotel in New Orleans is coveted for its location and Four-Diamond status. In the heart of the business district, the hotel is convenient for executives and leisure breaks. From fine, alfresco dining to stunning views from the 15th floor outdoor pool, this contemporary gem is perfectly appointed to explore the best New Orleans has to offer.

Guest Reviews

Discover the many benefits of becoming an InterContinental Ambassador.


  • Restaurant & Lounges

    Veranda Restaurant - Offering Breakfast, Lunch and Dinner. Ask about our daily lunch specials and homemade soups. The fresh pastries are made dai...
  • Amenities & Services

    Our top-floor fitness centre features cardiovascular and weight equipment and complimentary fresh fruit. The pool overlooking the city offers food ...

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...
New Orleans
  • 444 St Charles Ave
  • New Orleans , LA , 70130
  • United States
  • Front Desk +1-504-5255566

  • Driving Directions
  • Transportation

Languages spoken by staff

German, English, Spanish, Hindi, Croatian, Romanian, Tagalog, Turkish

Pet Policy

The InterContinental New Orleans is pet friendly. The maximum weight of the pet cannot exceed 40 pounds and a maximum of 2 pets per room. Pets cannot be left unattended in the room. A pet waiver will be required to be signed. Deposit is non refundable.
Pet Deposit $150.00 per stay
  • Local Time

    9:35 PM
    • CHECK-IN

      4:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 10 Room(s) with Accessibility Standards
    • Parking
    • Special Needs
    Guest Reviews
    Rated 3.6 out of 5 by 263 reviewers.
    Rated 2.0 out of 5.0 by Not a Good Experience Inattentive and demotivated staff is evident along with the lack of knowledge of the Ambassador program. It was very disappointing to arrive at the hotel and learn that the front desk clerk was unaware of my Ambassador reservation and denied my promised room upgrade. If it wasn't for the manager on duty (Anthony) and the front office manager, I would not even have checked-in at this property. The breakfast food quality and service at the restaurant was extremely poor and pricy. The messy and confusing hotel renovation contributed to the unpleasant guest experience. I hope that the "rebirth" of this hotel applies both to the facilities and the staff. Being a loyal Ambassador Intercontinental guest for many years, I have to say this is the worst property that I have ever stayed at. For the rate that I paid, I would have stayed at any competing chain and enjoy my vacation. 24 July 2014
    Rated 3.0 out of 5.0 by Wonderful experience...Until I got yelled at by an employee I've stayed at this property before and it was amazing. It is currently being renovated and I can't wait to see the finished product, although I'll never stay there again. Our room was located on one of the newly renovated floors and was beautiful. It had a big balcony with patio furniture but with just a view of an office building next door (no big deal). Our sink was clogged and I called down to the front desk and someone was up there in a matter of minutes and fixed the problem. The engineer was nice and did his job quickly. No problem there. We went to leave and walked into the motor court to find chaos, which is normal at check out time at the end of a weekend. Bellman were assisting other guests with luggage, new guests arriving, other guests waiting on their cars from valet. Busy Busy. There was no clear "cab line" so we asked one of the bellman for a cab. He directed us to the street (in the pouring rain) to hail a cab. I thought this was odd but since they were busy and we had a flight to catch, no problem. We did as instructed and sure enough, we hailed a cab. He agreed to take us the airport and then proceeded to pull into the motor court out of the rain to load us. That's when it all went wrong. A Different bellman stopped us from getting into the cab and Yelled "you have to wait in line". I tried to explain that there was no line when we walked out and we were directed to the street to hail a cab. This meant nothing to him and was met with an even louder rant, "I have a line, you have to wait in line". The bellman who directed us to the street shrugged when I pointed to him and the "yelling bellman" yelled (very close to my face) "you should have talked to me! not him." I have no problems waiting in line or following protocols. I do have a problem being yelled at by an employee of a hotel of which I am a paying customer and following the direction of another employee. He didn't apologize and when the next cab came, I took it and did not listen to his rants (because he tried again). To make matters worse, I sent an email to the GM of the hotel. I got no response. I then submitted a complain via the IHG website and I got the following response: I am sorry to hear about your distressing experience at our InterContinental New Orleans. I definitely understand your frustration. I informed the General Manager of the hotel regarding this issue so that can be avoided in the future and am confident they will take the necessary steps to continue to improve their services. In order to show our concern for the matter, I have added 10,000 points to your IHG Rewards Club account that will be available in the next 10 days. I am hoping to serve you again soon. I don't want points. I want to know that management is aware of what happened and I want a more heartfelt apology. This response seems very, "here is 10,000 points now go away." If this is how both the management of the hotel and IHG customer service runs their business, I will never stay at any these hotels again. My hope is this review will trigger further action. I Guess we will see. (the excellent for memorable experience is b/c i will never forget this incident) 23 July 2014
    Rated 5.0 out of 5.0 by InterContinental - NOLA Convenient location with nice rooms and good staff and amenities. Would definitely stay at this hotel in the future. 23 July 2014