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New Orleans


New Orleans

Concierge Photo Concierge Signature
Michael Beninate

Insider Tips



Summer in New Orleans can be very hot and humid. We suggest light colored clothes, comfortable shoes and rain gear for those cooling afternoon thundershowers.
Situated just two blocks from the historic French Quarter, six blocks from the river and front row for Mardis Gras, this luxury hotel in New Orleans is coveted for its location and Four-Diamond status. In the heart of the business district, the hotel is convenient for executives and leisure breaks. From fine, alfresco dining to stunning views from the 15th floor outdoor pool, this contemporary gem is perfectly appointed to explore the best New Orleans has to offer.

Guest Reviews

Discover the many benefits of becoming an InterContinental Ambassador.


  • Restaurant & Lounges

    Veranda Restaurant - Offering Breakfast, Lunch and Dinner. Ask about our daily lunch specials and homemade soups. The fresh pastries are made dai...
  • Amenities & Services

    Our top-floor fitness centre features cardiovascular and weight equipment and complimentary fresh fruit. The pool overlooking the city offers food ...

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...
New Orleans
  • 444 St Charles Ave
  • New Orleans , LA , 70130
  • United States
  • Front Desk +1-504-5255566

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

German, English, Spanish, Hindi, Croatian, Romanian, Tagalog, Turkish

Pet Policy

The InterContinental New Orleans is pet friendly. The maximum weight of the pet cannot exceed 40 pounds and a maximum of 2 pets per room. Pets cannot be left unattended in the room. A pet waiver will be required to be signed. Deposit is non refundable.
Pet Deposit $150.00 per stay
  • Local Time

    5:18 AM
    • CHECK-IN

      4:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 10 Room(s) with Accessibility Standards
    • Parking
    • Special Needs
    Guest Reviews
    Rated 4.1 out of 5 by 114 reviewers.
    Rated 5.0 out of 5.0 by Great hotel and excellent free breakfast I would recommend this hotel to family and friends and plan to go back next time we are in the area. the breakfast to excellent August 20, 2014
    Rated 3.0 out of 5.0 by Poor Shower and AC No water pressure in shower. AC ran on and off all night leaking water on the floor and to my files. August 18, 2014
    Rated 2.0 out of 5.0 by Not up to IHG Standards It was a very hot day. It was obvious when I walked in the room that the A/C had not been on at all. It took several hours for the room to cool to a suitable level. My business associate had the same experience across the hall in his room. The room just seemed dim and dirty. Carpet was wrinkled. Power outlets near bed were hard to get to. And the power outlet on the lamp near the couch failed to charge my phone, even with the lamp on. August 11, 2014
    Rated 5.0 out of 5.0 by Great Staff! My wife and I were looking for a great seafood restaurant and Khia recommended the perfect place! She was very helpful throughout our stay. We will be back. July 30, 2014
    Rated 4.0 out of 5.0 by Very nice This facility is clean and comfortable. We enjoyed our stay. We had everything we needed, the staff was friendly and attentive and the rooms were clean. Breakfast was wonderful. No complaints July 30, 2014
    Rated 3.0 out of 5.0 by Decent hotel but poor service Might be a new facility. The facility was nice but I had no hot water in the shower and I had forgotten to take my toothpaste. When I asked for one was told "If you need something, you need to come to the front desk and pick it uP". To me that is not the service Holiday Inn promises. July 26, 2014
    Rated 4.0 out of 5.0 by Great Hotel Nice hotel. The staff was very polite and responsive to all of our requests. My husband had breakfast in the hotel which he found quite enjoyable. When we arrived, the type of room we requested was different from what was in the system. Though I had requested an email confirmation, one was never sent. If it had been sent, I would have been able to notify the hotel that the room selection was not correct. In the end, we were given a room which met our needs. Parking is safe and convenient. July 25, 2014
    Rated 4.0 out of 5.0 by Great stay Relaxing Wish room was a little more spacious Great service; woke up late and they allowed me time to check out. July 24, 2014
    Rated 5.0 out of 5.0 by Comfortable bed and great service. Great service and friendly staff. I highly recommend this location! July 21, 2014
    Rated 4.0 out of 5.0 by Great Front Desk Staff I appreciated the opportunity to check in just a bit early for my one night stay. That gave me the opportunity to get ready for my function that night. Thanks! July 18, 2014
    Rated 1.0 out of 5.0 by poor service Poor service at counter. Reservations were lost, was upgraded to suite without asking for it because of problems at front desk after sitting in lobby for over an hour and was still charged for upgrade. July 18, 2014
    Rated 4.0 out of 5.0 by Close to where I needed to be This was an easy hotel to find and also was very close to where I needed to go the next morning. The rooms were comfortable and had everything I needed. In fact, something came up and I needed to stay an extra night so I rebooked the next day. July 17, 2014
    Rated 5.0 out of 5.0 by Great Service and extremely nice front desk personnel When I made this reservation. I was not happy that I wasn't staying in the French Quarters but once we arrived it was a different story. The hotel was clean and the staff was very friendly. They made sure to meet all of our needs. The hotel is about 15 mins from canal street and the drive is not bad at all. It is abt 10 mins from the superdome. We never had to deal with bad traffic. The breakfast was good as far as a continental breakfast. I would stay here again on my next visit to New Orleans!!! July 16, 2014
    Rated 5.0 out of 5.0 by Courteous Staff The staff were very delightful. When we arrived they greeted us with a smile and friendly salutation. The attendant immediately addressed our purpose and confirmed our reservation expeditiously and we were in our room shortly afterwards. I will definitely come back. July 14, 2014
    Rated 5.0 out of 5.0 by Great Service I loved my stay! Breakfast and customer service was great! I would definitely stay here again! July 9, 2014
    Rated 5.0 out of 5.0 by Very nice and comfortable. The stay was great. The people were very nice and helpful. July 2, 2014
    Rated 5.0 out of 5.0 by Great Place to Stay From the friendly staff at checkin, to the beautiful room, we could not have been more pleased with our stay at Holiday Inn Express. Lobby was very nice. I was only sorry that it was not cold enough to have the fire place going. Breakfast was awesome with eggs, sausage, fresh made pancakes, milk, yogurt, cereal, fruit. If ever visiting New Orleans again, we will stay here. Out of the hustle and bustle of downtown and a big parking lot which you will not find downtown. June 27, 2014
    Rated 5.0 out of 5.0 by Holiday Inn Express survey Holiday Inn Express New Orleans East was a wonderful experience, looking forward to my next visit. June 26, 2014
    Rated 5.0 out of 5.0 by towels need more towels for check in time and morning of check out. June 25, 2014
    Rated 5.0 out of 5.0 by new orleans business quick trip June 17th night desk clerk was great, I mean great, dutiful professional and helpful made the whole trip June 23, 2014
    Rated 5.0 out of 5.0 by The best in New Orleans East Clean, comfortable, and affordable place to stay. Great customer service all around well managed hotel. June 17, 2014
    Rated 5.0 out of 5.0 by The best in New Orleans East Clean, comfortable, and affordable place to stay. Great customer service all around well managed hotel. June 17, 2014
    Rated 5.0 out of 5.0 by Could not have been any lovlier. My husband's 33 year old son passed away unexpectedly and we had to travel from Memphis to New Orleans. We stayed at the New Orleans East Holiday Inn Express. I checked in while my husband go the luggage. I told Ebony, who checked us in, why we were there. She was so very kind and compassionate. She went out of her way to make sure we were comfortable and had what we needed. We stayed from Sunday night to Thursday morning. She sent flowers to our room and a condolence card. She gave us directions and recommendations and was a genuine pleasure to deal with. The entire staff was friendly and very interested in doing their job well. I can't say enough about these employees. If I could give them more stars I would. June 16, 2014
    Rated 5.0 out of 5.0 by Staff The staff was always warm, friendly and willing to help. They went beyond the call of duty to make my stay as comfortable as possible. June 2, 2014
    Rated 2.0 out of 5.0 by Room quality acceptable, poor service The room and the hotel in general was the usual clean. The staff was unresponsive and indifferent. Upon asking basic service such as "Can you get me a fresh set of towels, I need to get fresh?" I am to wait 45 mins and need to call them back in frustration. Absolutely bad service. I'd recommend some other chain where price and service are in balance. This is a pricey useless hotel. May 30, 2014
    Rated 2.0 out of 5.0 by Clean, Convient, But Room For Improvement Very convenient to the downtown area and a good savings from French Quarter hotel rates, especially since parking is free. Our complaints are small but the number of them certainly affected our overall experience. Elevators smelled of hydraulic fluid. On our second day we returned to our room to find that the maid had not quite finished the room before she left. The bathroom light was on and the trash can was on the desk without a liner. We had to go to the front desk top get a trash can liner. The front desk did not even offer an acknowledgement of the error with a "so sorry" statement. After the first day we never got new plastic water cups and our ice bucket was never emptied and supplied with a new ice bucket liner, even though our stay was for five days. On one of the two days we had breakfast, they did not have plastic knives. On the second day they did not have milk for cereal. May 19, 2014
    Rated 4.0 out of 5.0 by Updated Comfort The room itself was nice. It appeared to be recently updated and in good condition. The staff was helpful and friendly. We stayed one night and checked out. We didn't end up traveling home that day so the staff found us another room to accommodate us a second night. Eliminating the hassle of having to go out and find another hotel. Thanks so much. May 12, 2014
    Rated 1.0 out of 5.0 by Good Facility - Poor Management We reserved our room the day before to be a king suite, non-smoking; after a significant backup at the front desk, we were given a room that smelled of stale smoke and after bringing it to their attention, we were assigned to another room - slightly better. The room layout was fine; the upholstered furniture was soiled. When showering, the curtain was too short and would not redirect the water into the tub. At breakfast, the pancake machine was out of batter and there was no fruit; we were told it was because of the weekend event (Jazz Fest) and there were more guests than planned. We noticed that the Management hadn't forgotten to raise the rates significantly, much aware of the Jazz Fest. When watching CBS-TV, the video and sound were not synchronized with about 2-3 second delay, causing our evening relaxation to be interrupted. I reported it to the front desk that evening and the next morning, but our second evening was the same and the annoyance of this disrepair just continued to aggravate us. May 3, 2014
    Rated 5.0 out of 5.0 by Great NOLA stay Shortly before we got to the hotel I had a chance to read some of the other reviews so I was a little apprehensive of what we had booked. I was pleasantly surprised at what we found. The hotel was close to the interstate which made getting into NOLA easy. Staff was very friendly and helpful. Giving us excellent directions to get downtown as well as church on Easter Sunday morning. At check-in we were upgraded to a room with a semi-separate living area. A nice surprise since we were planning on being there for 4 days. Water pressure was good both in the shower and the sink. Only negative we could find was the carpets going into the rooms had seen better days and were getting a little threadbare. April 26, 2014
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