Rated 4.4 out of 5 by 1102
Rated 5.0 out of 5.0 by lovelydora スタッフの温かい心遣い
August 31, 2015
Rated 3.0 out of 5.0 by ksherif79 Dissapointing!
After a long drive from Monterey we were looking forward to some pampering. Unfortunately I was welcomed with a barrage of excuses and lack of intent to help by the trainee checking us in. I had requested for a roll away bed for my 8 year old son to be available beforehand and instead I was told that there were none available in the hotel. My jaw dropped! Took the manager's details (who was apparently standing right next to the person helping me and could hear my pleas and did nothing) and thought I'd come sort it later. To my surprise the room was so tiny it could barely fit the queen size bed and our luggage! At that point I was tired, frustrated and appalled. Went straight down to the manager and expressed my dissatisfaction with the service so far being a IHG Platinum member. They managed to magically find a roll away bed, which was sent to the room and effectively took away the remaining walking space. For an allegedly reputable hotel, that could have been sorted from the start without the heartache, but not in this hotel with the pretentious attitude. Not to mention the insane parking rates there and in the city in general. Not sure if I'll be back...
August 29, 2015
Rated 5.0 out of 5.0 by Travelrich Perfect stay in beautiful world class hotel
This was one of the best hotels stays of my entire life. I was traveling with my five-year-old daughter. I asked for the highest room possible because I had read some reviews about street noise. I don't know what people are talking about in the negative reviews because even with our window open there was virtually no noise. I had read reviews were people say the hotel is in need of an update. The rooms were absolutely gorgeous and beautiful. Sure, they are not all modern decorating style but they are beautifully and stylistically appointed in keeping with the historic nature of the hotel. I called down to housekeeping to ask for a plastic bag to put some sandy clothes in. Typically, such requests in most hotels take about 15 to 20 minutes. They were at my door pretty much immediately with two plastic bags. The breakfast buffet was delicious. I wish I would've done the Sunday brunch because it is at the top of the Mark. We went in to look around. The food looked absolutely amazing. I was debating between this and another hotel. The price of this hotel was reasonable considering it is a famous landmark. I can say absolutely nothing negative about my stay here.
August 27, 2015
Rated 4.0 out of 5.0 by jules366 Prompt and friendly service
This hotel looked impressive at arrival and we were very glad of the valet parking. It had an overall relaxed and friendly atmosphere and the door staff remembered us each day and made relevant conversation. Service was also prompt and reliable.
The guest room was very clean and comfortable. The only slight down side was that the room sometimes became too hot (especially at night) as the air conditioning seemed to switch itself off at times of inactivity.
We did not use the restaurant as this did seem quite expensive. The Top of the Mark offered fabulous views, but the menu seemed to mainly offer fish (not a favorite of our family).
August 25, 2015
Rated 4.0 out of 5.0 by bigbigno Comfortable but too small room
The room was comfortable, but too small.
Service room didn't replace coffee every day.
Optimal and central position.
Had a good stay.
August 24, 2015
Rated 4.0 out of 5.0 by Joyce1223 Great service and staff.
The hotel service was great, staff very helpful and knowledgeable. The only disappointment was that there was no restaurant, the breakfast buffet was a unlimited variety of wonderful and good food. But the dining room was closed for lunch and dinner.. The room service menu also looked good, but had we ordered there was no place to eat in the room only a chair with an ottoman and a desk; not very conducive to eating. We had to go out for the two nights we stayed and found a great Italian restaurant which the porter had suggested to us. Also not many restaurants in the area so a dining room at the Mark would have been great; especially after a long flight or a busy day of sightseeing. Aside from this we enjoyed our stay.
August 23, 2015
Rated 3.0 out of 5.0 by Maherh A landmark property to experience once
Beautiful property and location that is reasonably well maintained. Very clean rooms with comfortable beds however the air conditioning is noisy. The club access is not worth the money, the food is the selection of wines are very poor. The gym equipment is very old and the location is in the basement. You might as well say there is no gym.
August 22, 2015
Rated 4.0 out of 5.0 by Avi123 Weekend in SF at Mark Hopkins
Front desk staff, including shift manager ,initially failed to recognize a platinum IHG member,did not reserve an upgraded room, I checked in at 7;00pm.I had to wait for the a better room to be fully cleaned;the manager initially was abrupt and short with me stating "we're very busy and sold out tonight".She tried to make amends when I stated I may just leave and go to another hotel. It was quite an upsetting experience.
August 21, 2015