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Mark Hopkins San Francisco

Rated 4.4 out of 5 by 670 reviewers.
Rated 5.0 out of 5.0 by This time was a good one! After the last visit, this one was a very good one. The staff was great! Room service was excellent. The woman who takes the orders, CARolyn (?) is incredible. What lovely person. The room upgrade was most appreciated and I called to thank the front desk manager. The rooms are always spotless and I feel so lucky when I get in an 05 room. I had been staying at the other intercontinental on 5th and Howard after a bad experience but this time the Mark came through. Thank you so much. Take care of your room service woman! She really represents. Best, 29 October 2012
Rated 4.0 out of 5.0 by Business trip to SFO Excellent hotel. However, it's on the top of a very steep hill... not a problem when you are stepping out. But if you have to walk back to the hotel, it's a tough ask. If you are on a short business trip (like me), it's not bad at all since I would go in/out of the hotel just twice a day. If you are a tourist, there are better options on Market Street or near Wharf. Rooms are reasonably large and bright. Bed/pillows very comfortable. Staff is efficient as well. 28 October 2012
Rated 4.0 out of 5.0 by Nice hotel The hotel itself is a beautiful historic building on top of Nob Hill. Literally, do not try to walk in either direction because of how steep the hills are. If you plan on doing touristy things don't count on being able to get on the busy cable car stop by the hotel, we had to hail a cab a few times. The location is good if youre looking for a view, but make sure you get a room on an upper level. The room was clean and upscale, we enjoyed the Robes and slippers provided. The beds were very comfortable but its a good thing we were exhausted at the end of each day because the walls are paper thin. We could hear everything from the rooms on all sides of us and in the hallway. We could even hear the room next door sliding open their shower curtain. 27 October 2012
Rated 2.0 out of 5.0 by Hotel Rooms need updated Overall out visit was fair. Rooms are very small and need updated. 26 October 2012
Rated 4.0 out of 5.0 by Clean comfortable room & bed. While we were at the Mark Hopkins in San Francisco, a fire alarm went off early in the morning. The alarms were in the room as well as a speaker for directions. While it was never determined if it was a fire or what that had set off the alarm, I thought the staff informed us quickly. I did take the stairs from the 6th floor and found them well lit, clean and information posted on where you were and how to get out clearly. You just never know. All in all - great place to stay. 26 October 2012
Rated 5.0 out of 5.0 by Lovely stay! My family and I stayed for two nights last weekend, and loved every second. Every staff member was perfect in their attention and attitude! The Top of the Mark was fantastic; and, even when the bar was slammed, we were never in need for refreshed drinks, etc. Service was top-notch (I believe our server's name was Michael- forgive me if this is not correct). The concierge was fantastic on Friday night, and the doormen were fabulous the whole duration of our stay! Our room was a little warm, but it was nothing that an open window couldn't fix (as Southerners, we may be a little too A/C dependent). All in all, everything was perfect- would love to come stay again! 26 October 2012
Rated 5.0 out of 5.0 by Grand overall experience Staff, Fantastic global experience for us, from start to finish , from initial checkin to being personally ushered into the taxi to return to the airport a week later. Front desk staff helpful and attentive, Concierge found rare reservations at highly sought after restaurant, in house food /service commendable, porters, service staff outstanding. Property ultraclean, great room views......360 degree views and food/drinks from Top of the Mark, unbeatable. M. Hogge, MD 25 October 2012
Rated 5.0 out of 5.0 by The Total SF experience We usually stay at another property but because of a large convention in town, we were forced to look elsewhere. And boy are we glad! This hotel combines old world charm of SF with convenience to cable cars, and a knock out view. The staff was very accomodating and helpful with all of our requests. The best part was waking up in the morning to the sound of cable cars outside our window. Great experience--we will never go back to our old hotel. 25 October 2012
Rated 5.0 out of 5.0 by Complimentary Upgrade! I booked a room one week prior to my stay for a very reasonable price. Much to my surprise at check-in, I was offered a suite at no additional cost. I was very pleased with the room and had a great time. I highly recommend this hotel to both tourists and locals. 25 October 2012
Rated 5.0 out of 5.0 by Mark Hopkins San Francisco This Hotel was amazing. The room was fantastic, clean, and very comfortable. We had a great view of the city, and our immediate area, which made planning for day very easy. The restaurant was disappointing as the dinner menu was limited. The breakfast menu was very confusing as to which selection; both were very interesting but the traditional breakfast was limited and the other choice was very pricey...but it's San splurge! We enjoyed our stay very much and would stay again without hesitation. 21 October 2012
Rated 5.0 out of 5.0 by Clean, nicely appointed rooms, friendly staff, just awesome location... Being a local (of sorts), living north of the Golden Gate bridge, and coming to town for Blue Grass festival and the Americas Cup trials our accommodation were perfect. Clean, up to date rooms, we paid for a view, well worth it, helpfully and friendly staff, worked out great. Ask for the alternative parking so you are not paying a fortune. Nob hill is incredible, do not miss grace cathedral... Breakfast at the top a little expensive for the worth.... 18 October 2012
Rated 5.0 out of 5.0 by this would have made the stay excellent whirl pool tub extemely slow flow of water took forever to fill tub. VERY disappointed on not having movies on demand or even a dvd player!!! Views were outstanding. Bathroom was special Great service, comfortable bed. 18 October 2012
Rated 4.0 out of 5.0 by Great hotel with one improvement needed.... Everything is great but the 80s style workout room.. Needs to be upgraded to be in the class of the hotel. 18 October 2012
Rated 3.0 out of 5.0 by Noisy and lousy elevator service Although the hotel is very pretty and the rooms are well appointed, my room shared a wall with the elevator shaft. UGH! They went up and down late into the evenings and started again very early in the mornings. There was no peace. So much for a junior suite, no matter how nice, that made it hard to accept. The elevator service needs serious upgrading. I waited with 8 other people on the 7th floor for 15 minutes for 1 of 3 elevators to get to us. It was dinner time in the hotel bar, but that's no excuse not to have 1 elevator for the Top of the Mark and several that serve only hotel guests. Budget conscious hotels get that much and the prices here should make that elemental in client service. I will not go back. 18 October 2012
Rated 4.0 out of 5.0 by Great location, good service Hotel is showing its age but service from first contact is excellent. Beds very comfortable, bathrooms a bit small. Stayed on 11th floor, good views from one of our rooms (had two) but at this level no bad views, actually. Overall, a good experience, no negatives. Would freely recommend. 16 October 2012
Rated 5.0 out of 5.0 by Outstanding! Hotel ideally located, very comfortable, knowledgeable and friendly staff......would highly recommend! Jd 16 October 2012
Rated 5.0 out of 5.0 by Great bed and location Excellent stay. Frienly and knowledgable staff. Great location. Very comfortable bed. I will stay there again once back in SF 14 October 2012
Rated 5.0 out of 5.0 by Exceptional stay I thoroughly enjoyed every aspect of my stay. This is a grand old hotel, with old world service and amenities. The staff - from the concierge, reception, room service, housekeeping - were all so gracious, kind and helpful that it made It truly a pleasure to stay here. The bedding and robes and the actual bed were extremely comfortable and I slept very well. I can't imagine staying anywhere else! 14 October 2012
Rated 4.0 out of 5.0 by What a way to celebrate my wife's 70th! It was possibly the busiest weekend ever in San Francisco. Fleet Week, Blue Angels (Great view from Top of the Mark), America's Cup, 49ers, and at least 12 festivals. However, the desk staff, concierge, valets, bell personnel were all excellent in handling all the hustle and bustle. It was my wife's 70th birthday nd had resevations for lunch at the Top of the Mark restaurant. The restaurant staff treated us all as if we were celebreties and on top of that, the dining was delicious, and the show (Blue Angels) was fantastic! They even brought a delicious cake to our room. 14 October 2012
Rated 5.0 out of 5.0 by Sisters from Toronto I stayed with my 2 sisters at this great hotel for a long weekend adventure during the weekend of Oct. 5th - what a great experience. We upgraded to the Ambassador status and we are sure glad we did. We had a beautiful suite with a bed that was to die for, Frette towels, linens, and robes! We also had access to the private lounge where we ate fabulous breakfasts and had both afternoon and evening snacks (really they could be meals) - fabulous cheeses mmmm, great wine selections and even champagne!!!! The staff go above and beyond. Every staff person we encountered was extremely pleasant, knowledgeable, and helpful. We had an amazing time in San Francisco and will always stay at the Mark Hopkins Intercontinental. What a beautiful place. We are going to look into joining the Ambassador program as it is well worth it! Cudo's to everyone who works there for making our stay so memorable and enjoyable! Catherine, Deb, & Liz 13 October 2012
Rated 1.0 out of 5.0 by Major Disappointment! We arrived with a load of luggage. The place was very busy. After check-in, I loaded our luggage onto a vacant luggage cart and headed for the elevator. I was appraoched by a bellmen who rudely said, "you can not use the cart, only hotel staff can use them". I had no problem with this IF we could have our luggage brought up now. He said they were too busy and that it would be brought up when they had time. We needed our luggage to change shower and change clothes and were not willing to wait "until the bellmen had time" to bring up our luggage. The bellman unloaded our luggage into the middle of the lobby and rolled the cart back to the wall and walked away. Majority of the staff was very rude and treated us as if were were not worthy to reside at their hotel. I have no plans to every return to this hotel again. 13 October 2012
Rated 2.0 out of 5.0 by Forgettable For what the hotel charges for their small rooms, not worth it. Everything you touch will cost extra. Charging for Wi-Fi? Seriously? Air conditioning was like sleeping next to a jet engine when used. This was our last stop on a trip that took us up and down the California coast, staying at Spas and resorts that offered far more for the cost. Not worth the hype and especially the cost. 12 October 2012
Rated 5.0 out of 5.0 by Just the Very Best My husband and I stay at the Mark Hopkins Hotel every time we go to San Francisco. In fact, we go to San Francisco so we can stay at the Mark Hopkins! How could you improve on the views of the city, the helpfulness of the staff, and all the amenities available. Their Club room provides us with a person who meets all our needs, no matter how small, confusing or silly. Have you been to a Sunday brunch ever that has such a magnificent view while choosing between tables full of choices of your very favorite foods? Try sitting in the lobby and you'll feel as if it could be your home...not big and impersonal. Walk out the iconic revolving front door to car service for everything you need. The top-of-the-hill corner front driveway sets the scene for us and says it all. It speaks of this hotel's permanence, history and beauty that thrills us every time as we approach our purrrfect stay. 10 October 2012
Rated 2.0 out of 5.0 by So So service and amenities Food choices in hotel are limited and ridiculously expensive. Staff not very helpful or accomadating. I get far better treatment at lessor brands. 07 October 2012
Rated 4.0 out of 5.0 by The high life We really enjoyed our brief stay at the Mark Hopkins. Booked a club room, well worth it as the club offers a great place to relax, nibble on yummy things, grab a coffee or a glass of wine. The staff are nice and professional as you would expect. Fantastic location, hope to visit again soon. 05 October 2012
Rated 4.0 out of 5.0 by Staff is very friendly and polite. The attitude of the staff can greatly improve or severely damage the experience at a hotel. These guys were polite, helpful and friendly. The room was clean. The view was okay. Location was great as 2 cable car lines pass right by the hotel. But all you really need is a comfortable, clean room where you don't feel grossed-out sleeping in the bed. For the money, this was a good buy. 04 September 2012
Rated 5.0 out of 5.0 by My favourite hotel in San Francisco It's always a pleasure to stay at the Mark Hopkins and our recent visit was no exception. Beginning with a warm welcome from very helpful staff, our room was large and very comfortable. Even located next to the lifts did not detract from a great night's sleep. Top of the Mark is always an exceptional experience - fabulous views, great cocktails and wonderful ambience - sundown is not to be missed for any visitor to San Francisco. we booked and paid in advance on line, which afforded very good value for the quality of the hotel; superior to hotels we've used right on Union Square. For those who don't enjoy the hike up Nob Hill there's a choice of transport readily available. We look forward to coming back again. 21 August 2012
Rated 5.0 out of 5.0 by Everything was amazing - the floor, the room, the service, the cleanliness It was a special experience on many levels - the room, the service, the food, the staff. A perfect visit!!! 17 August 2012
Rated 2.0 out of 5.0 by Top of the Mark bad experience The hotel room was beautiful with a very comfortable bed, very clean, beautiful bathroom lovely view. Our disappointing part was when we went to the famous "Top of the Mark" bar in the evening to view the city. We arrived, gave our name, and was overlooked for quite some time, while other parties were seated. When we brought this to their attention, the hostess ignored us as though we were "beneath" her. After a few more minutes, we questioned why everyone had been seated and we still had not, in spite of the fact we were hotel guests. She then proceeded to have us seated in the bar-and to our discovery, a good portion was empty. And when we brought it up to the hotel manager, he took it very lightly. Very disappointing to be treated so disrespectfully, when we were dressed properly and were paying guests as others were. 16 August 2012
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Mark Hopkins San Francisco
  • 999 California Street
  • San Francisco , CA , 94108
  • United States
  • Front Desk +1-415-3923434

  • Driving Directions
  • Transportation

Languages spoken by staff

German, English, Spanish, French, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Dutch , Punjabi, Portuguese, Romanian, Russian, Tagalog, Chinese

Pet Policy

Pets allowed, up to 25lbs, with a non refundable USD50 fee per night. Specific rooms or floor only. Pet cannot be left unattended in guest room.
Pet Fee $50.00 per night
  • Local Time

    12:41 PM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 14 Room(s) with Accessibility Standards
    • Parking
    • Special Needs