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Mark Hopkins San Francisco

Rated 4.4 out of 5 by 586 reviewers.
Rated 5.0 out of 5.0 by great bed and pilllows I wish we could purchase the pillows we had at the Mark Hopkins!!!!! Everything was wonderful!!! 23 January 2014
Rated 4.0 out of 5.0 by Enjoyed my stay Really enjoyed staying in this historic property. I appreciate the upgrade, the suite was fantastic. It made me glad to be an ambassador. The restaurant up top was really nice (actually I just sat in the bar, but it was still nice). I'll be back to this property on my next trip to SF. The only negative was the fitness room. Its nearly impossible to go out for a run on those mountains of SF, and for such a high end property the equipment in the fitness room was below standard. 22 January 2014
Rated 5.0 out of 5.0 by Couples Weekend This is my first time staying at the Mark Hopkins. I highly recommend this hotel. Everybody from the Valet Person who parked my car to the room staff were excellent. ON the advice of a friend of mine I upgraded to the club level. The benefit exceeded the cost. I only wish I could live full time at the Mark Hopkins!! 18 January 2014
Rated 4.0 out of 5.0 by You don't get what you pay for Although this is a beautiful property and the service is incredible, the value is just not there. We stayed on a free certificate so it wasn't so bad, but if I had paid $300 or $400 I would be sorely disappointed. The rooms are small and and cramped and I would much rather stay at an IHG property that is newer, larger and more comfortable, but that maybe doesn't have the level of service. 17 January 2014
Rated 5.0 out of 5.0 by Hotel channel My husband and I really miss listening to Tony Bennett sing "I left My Heart in San Francisco" on the Info Channel. 15 January 2014
Rated 5.0 out of 5.0 by PERFECTION! ELEGANT! FIRST CLASS STAFF! Our stay at this hotel was amazing! The staff made our stay absolutely memorable and treated like royalty. The rooms had gorgeous views, immaculate and clean, Top of the Mark cocktails some of the best in the city. We highly recommend this hotel! 15 January 2014
Rated 5.0 out of 5.0 by A memorable stay Initially this stay sawn't going as expected because I had minor problems with things not working in the room and cleaniness. I brought them up to a manager (Hizkia# and she had them resolved ASAP. She even showed me how to use my points #32000 points) to become an Ambassador memeber. Hizkia made what could have been a very bad experience at this hotle to a very memorable stay, based on her customer service. Please have the General Manager tell Hizkia what a valuable employee she is. 14 January 2014
Rated 5.0 out of 5.0 by Wonderful full service hotel This is a beautiful old hotel that has lots of class. The location is great and in a very safe area of San Francisco. Our room was lovely and the bathroom was renovated since I stayed there 15 years ago but the staff was still as friendly and helpful as I remember from my first visit. I highly recommend this hotel. 14 January 2014
Rated 5.0 out of 5.0 by Superior Service! Staff is first rate! Anything I needed or required clarity on, the staff had numerous suggestions, upbeat attitude and hospitality oriented responses. Love this property! 14 January 2014
Rated 5.0 out of 5.0 by Nob Hill Gem I use the Mark Hopkins whenever I stay in San Francisco. The views are magnificent and the hotel possesses the old world charm of Nob Hill. It is always a pleasure to stay with the Mark Hopkins people: an excellent staff. 14 January 2014
Rated 5.0 out of 5.0 by All around excellence! My daughter and I stayed there the night before New Year's Eve, for dinner and to catch a play. The staff was helpful, knowledgeable, and friendly. The concierge, Dan, was especially helpful. The room was very comfortable, clean and quiet. I especially appreciate the iPhone docking station and charger. It was a wonderful, relaxing stay and we will definitely be back. 10 January 2014
Rated 2.0 out of 5.0 by Terrible service We were extremely disappointed with the staff. Concierge was rarely present and recommended bad restaurants, was very unhelpful with car/taxi services. I have had better experiences at budget hotels. 10 January 2014
Rated 5.0 out of 5.0 by Brilliant What an absolutely wonderful experience. When we come back there is only one place we shall be staying. Mark Hopkins. Would recommend this hotel to anyone travelling to SF. 09 January 2014
Rated 5.0 out of 5.0 by Superior Quality John at the front desk did a great job of checking me in. I had a beautiful one-bedroom suite on a high floor with spectacular views of SF and the Bay Area. My suite had a dining room table with four chairs and a crystal chandelier, and none of the crystals were missing. There is a living room area with a sofa, chairs, and a large HDTV with many high-definition channels available. The bedroom has a large, extremely comfortable bed. The marble bathroom has a soaking tub with whirlpool jets and a separate shower, with glass French doors to the shower. There are also French doors to the bedroom. The suite was immaculate, and everything was in perfect working order. Mr. Toy brought up my IC Ambassador amenity of local organic chocolates (large TCHO Mokaccino square), fresh fruit, and glass bottle of Evian water. There was an ice machine conveniently located on my floor. Later in the evening, housekeeping stopped by with additional TCHO chocolates. I had a great night of sleep in the peaceful, quiet suite. The weather was beautiful (in stark contrast to the bitter cold elsewhere in the nation), and I could open the five windows in my suite partway. Ana in Guest Relations made sure that both the Sunday New York Times and the Sunday SF Chronicle were delivered to my room in the morning, and there were some great coupons in that day's editions of the newspapers. I had an early breakfast buffet in the Nob Hill Restaurant on the lobby level, where my server was the always attentive Wayne, but I was careful not to eat too much, since I had reservations for champagne Sunday brunch at Top of the Mark for later in the morning. At Top of the Mark, my server was the always attentive Michael, the maitre d' was Patty, and the pianist was Elias. I had a great table with a spectacular view of the Golden Gate Bridge, Mt. Tam, the Palace of Fine Arts, Alcatraz, Russian Hill, and Grace Cathedral. It was such a rare clear day that you could clearly see the Farallon Islands. There were many outstanding offerings at the buffet at Top of the Mark. In summary, the Mark Hopkins consistently provides outstanding accommodations, meals, and service, and you can look down on the skyscrapers below from high atop Nob Hill. Bravo! 09 January 2014
Rated 4.0 out of 5.0 by Gracious Hotel We've stayed here many times. It's in a wonderful location, the concierge and bell staff are truly excellent, and the hotel is gracious, albeit a bit dog-eared. On our last visit, our mattress wasn't as comfortable as previous stays, but it wasn't horrible. Our only real complaint - the cleaning staff could use a bit of work - they left a glass with a small bit of water & a piece of lemon in our room for our entire stay! It was from room service the fist night we arrived and was still there 4 days later. Also, they left a window very slightly open (we were on the 14th floor) and we were up half the night listening to the howling wind. We had no idea the windows even opened! It's great value for money, though, and I can't speak highly enough about the desk and bell staff. 08 January 2014
Rated 4.0 out of 5.0 by Anniversary Stay Enjoyed our stay at the Mark Hopkins. The bell staff was very attentive to detail and courteous. The room was great with a view overlooking Grace Cathedral, Alcatraz, and in the distant, the Golden Gate. The front desk made appropriate accommodation changes when I was given the wrong room. We are disappointed the Mark doesn't have a Spa but the Intercontinental on Mission has an awesome spa. Thanks to to the Mark for making the trip memorable! 07 January 2014
Rated 3.0 out of 5.0 by Extremely disappointed Having just arrived from the Clement Monterey, which was wonderful, I was disappointed to find that we did not have the rooms we had asked for (interconnecting due to having a child with special needs), which I had explained about at time of booking. We were then told there were no roll away beds which meant that my 18 year old daughter would have to share a double bed with my 10 year old son!! I overheard a customer who was also checking in at exactly the same time ask for one and the clerk said yes to his request. I told my clerk what I had heard and she mysteriously managed to find one for me. However on arrival at the room, it was not there. I called down to ask where it was four times and it did not arrive until one hour after we got to our room. Our son was already asleep on our bed by this time!! Once the children were settled, my husband and I decided to get a drink at Top of the Mark, only to be told there was a 40 minute wait for a table, even though we were guests. On asking if there was anywhere else we could get a drink in the Hotel, they replied no! They suggested we try another bar across the street called Tonga, so we went straight there only to find that it did not open on that particular day of the week. Incredible!! Why did your staff direct us there? On New Years eve, we could not go upstairs as it was closed for a private party, so we had a drink downstairsin the temporary bar and intended to stay there to see in the new year, however this shut at 10pm. On new years eve??? How ridiculous is that? For the price we paid, we were incredibly disappointed at the service that was provided, from check in especially, to just the simple request to get a drink and having to wait 40 minutes as a resident, when you were accepting those that just walked in off the street. Storage space in the rooms was also very sparse. We were staying for a week with our three children aged 20, 18 and 10. Obvioiusly we would have quite a large amount of clothing, but found ourselves living out of the suitcases due to lack of space. The price of Wifi is too expensive, you should be offering this free of charge. Marriott Hotels, with whom we normally stay do this for us. We would not recommend your Hotel to anyone I'm afraid. So disappointing. 06 January 2014
Rated 5.0 out of 5.0 by Memorable stay We've stayed at this hotel for the last 3 years. A traditional destination of San Francisco will always have us stay here. Recently, we got married this last time. In the room (1 bedroom suite). The front desk is perfection, the help with the luggage, all beginning with the fantastic attention from the valet folks. We had friends and family showing up and got taken care of equally. If you want quality, a feeling of luxury AND personal care, this hotel gives it to you. We run a B&B and understand how to treat a guest right. Love this place and now it's part of our Life Event. Only improvement would be the points never seeming to be placed on our IHG membership rewards account without us alerting them to do it. Not a serious issue. Also, Top Of The Mark isn't ideal for dinner. A view at night means paying a cover charge to get in. Live music was too incredibly loud....but the hotel isn't affected. 06 January 2014
Rated 5.0 out of 5.0 by Great Experience It could be said that the Mark Hopkins is a great hotel that enjoys a wonderful location. The Top of the Mark is wiithout doubt the crown jewel. The councergie service very helpful and profesional (Mr. Sotelo). Possibly I would add more international TV channels (Spanish, German, French networks) and an afternoon tea/coffee service. 06 January 2014
Rated 3.0 out of 5.0 by Bad experience I stayed at the Mark Hopkins for New Year's eve. I was awakened in the morning by loud noises in the hallway and adjacent rooms due to the walls being paperthin. When I checked in I explained to the front desk that my wife was pregnant and had just found out and requested an upgrade. The gentleman at the desk give me an upgrade at a $20 per night charge. I stay at the Westin frequently and I'm giving upgrades on countless occasions with no charge whatsoever. I explain this issue to the manager and he said I'm sorry to hear that. I don't think that's a correct response freight guessed that was unhappy. 06 January 2014
Rated 5.0 out of 5.0 by All Around GREAT! This hotel has it all! It is unique, beautiful, and in a great location. Our room was on the 17th floor and very comfortable. The bed and linens were high quality. We will certainly stay here again! Thank you. 04 January 2014
Rated 2.0 out of 5.0 by Overpriced old room Hotel has a nice view from the bar/restaurant but that's about all it has going for it. The rooms are old and drabby, walls are paper thin so get ready to hear your neighbors. They charge you $60 to park your car which is steep even for SF. My advice: avoid this overpriced hotel which is trying to call itself a luxury property and just stop by for a drink and the view from the bar. 04 January 2014
Rated 5.0 out of 5.0 by Amazing Experience and true 5-Star Property My wife and I had a great night at the Mark Hopkins....the staff was absolutely amazing and I can say this was the best hotel experience I have had in years! The valet, front desk and housekeeping staff were all super-friendly and helpful. It was great to engage with them and listen to their recommendations. We sincerely felt like we had the inside track to making the most out of our brief stay. We had the best room! The views were amazing! Room was by far the cleanest I have experienced in my 50+ nights per year. A historic property for sure, but we felt like nothing was absent given that. Tip: Wait to have a drink at the Top of the Mark...views are just as great and you don't have all the guidebook junkies in your way! :) Thank you to your great staff! We will be back for our anniversary! 03 January 2014
Rated 5.0 out of 5.0 by Above and beyond expectations! It was our 25th wedding anniversary and we wanted to do something special. We didn't want to fly or drive a long ways and we are only an hour from San Francisco. We stay at a lot of hotels but this milestone will not come up again so we decided to make it memorable. The Hotel and staff at The Mark Hopkins exceeded our expectations. They even magically made a fresh strawberries with dipping sauce plate appear while we were out to dinner on our last night. The Top of the Mark desert was artistic but not as good as expected. My head sank right through the pillow to the bed giving no support whatsoever for my head but that seems to be the norm these days. That's probably just me though. If you are even considering booking this hotel, and it's in your budget, just do it. You won't be disappointed. 03 January 2014
Rated 5.0 out of 5.0 by Great Staff A beautiful hotel and very kind and helpful staff! Enjoyed my stay very much. 03 January 2014
Rated 4.0 out of 5.0 by great location and beautiful hotel we loved the location. we hoped that the lobby would have a bar as well in the space located behind the sitting area for it would make more people have a more enjoyable moment at the Mark Hopkins InterContinental. The Top of the Mark has amazing views, but NEEDS renovation along with a larger bar perhaps located in the center like it did in the old days. Beds are amazing with Frette sheets! What a treat! But the pillows were a bit too soft and lumpy. Great toiletries offered by the hotel more than any we've stayed at. 03 January 2014
Rated 2.0 out of 5.0 by Horrible room We stayed in room 308 facing California Street and the windows did nothing to reduce the street noise. We woke up early in the morning and were kept up late at night with the cable cars bell ringing, motorcycles and general street noise. The shower head pressure was also very weak. I asked the front desk to see if someone could adjust, but no one ever came. 02 January 2014
Rated 5.0 out of 5.0 by Our Holiday by the Bay We were absolutely enthralled by our experience! This San Francisco landmark is ideally located. We enjoyed the holiday ambiance of the hotel and, in a particular, the amenities. We highly recommend upgrading the experience to the Club Level. 02 January 2014
Rated 5.0 out of 5.0 by Sunrise Breakfast Top of the Mark We stayed for 2 days after Christmas, visiting and touring the city. Staff were helpful even though every room was booked. Top of the Mark is a name I've heard for 20 years. By mistake were arrived for breakfast at 7:30 AM and were treated to a sunrise over San Francisco that will never be duplicated. The hotel is not inexpensive, but neither is it the most expensive in the city. The quality of service and location make it a very viable choice for us to return again. 02 January 2014
Rated 5.0 out of 5.0 by Excellent hotel and friendly/helpful staff Our stay at the Intercontinental-Mark Hopkins was very enjoyable. The staff made you feel welcome and were always ready to help. The room was very clean and comfortable. And the classic ambiance of the Mark Hopkins added to the pleasurable experience. Highly recommend this hotel. 01 January 2014
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Mark Hopkins San Francisco
  • 999 California Street
  • San Francisco , CA , 94108
  • United States
  • Front Desk +1-415-3923434

  • Driving Directions
  • Transportation
   

Languages spoken by staff

German, English, Spanish, French, Hindi, Croatian, Hungarian, Indonesian, Italian, Japanese, Dutch , Punjabi, Portuguese, Romanian, Russian, Tagalog, Chinese

Pet Policy

Pets allowed, up to 25lbs, with a non refundable USD50 fee per night. Specific rooms or floor only. Pet cannot be left unattended in guest room.
Pet Fee $50.00 per night
  • Local Time

    10:48 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 14 Room(s) with Accessibility Standards
    • Parking
    • Special Needs