Rated 4.2 out of 5 by 22
Rated 5.0 out of 5.0 by Xrtech AWESOME
I have never experienced such comfort :)...loved my stay definitely stay here again...
November 19, 2013
Rated 5.0 out of 5.0 Everything was great
The shuttle was easy to arrange, the front desk was helpful, the breakfast had good options.
October 24, 2013
Rated 2.0 out of 5.0 by TSTau Not if it can be avoided
Don't get me wrong - the Suites are fine and clean if you don't intend to eat in them; or cook; or make a cup of coffee (nothing in the kitchen# BUT...
The reception staff #especially the 'front desk manager' (female# is abominable, obnoxious or any similar synonym you care to choose. They refused to accept a valid MasterCard - a Commonwealth Bank #Australian# issued Travel Money Card - supposedly because 'there is no name on the card'. No matter what identification was offered #other credit cards WITH name and matching signatures; drivers license; passport# , no go. I finally wanted to speak to the front desk managers boss. "You can't" was the curt response. Only when I threatened to call MasterCard directly did she call someone #supposedly her manager# who refused to speak to me but authorized the 'once of' acceptance of this card #as per her#.
Now I have been travelling in the USA for near on 2 months now and have never anywhere been refused the use of this card #except at an automatic petrol pump that requires a matching US zip code#.
To us it appeared that the staff is causing severe problems and customer dissatisfaction for this hotel, as we spoke to several other guests #as one does# who all seemed to have some sort of problem with the front desk. One guest commented that she felt that us guests were an imposition to the staff. Every time we went through the lobby #every time mind you# there was someone complaining about something. I didn't bother going to back to complain about the lack of utensils, dishes, glasses #none of anything# in the "suite".
My recommendation: stay away until staff changes - but I guess we'll never know when and if that happens.
October 22, 2013
Rated 5.0 out of 5.0 by Rboud2013 Excellent location & very clean.
I would definitely stay here again & recommend to anyone! Complimentary hot breakfast every morning! Complimentary dinner on Tuesday, Wednesday, & Thursday for social interaction with other guests. Room & hotel was very clean. Staff was very friendly & helpful. Right next to the airport & car rental place. Easy access onto the interstate. Everything that we went to do in Albuquerque was within 30 minutes of the hotel.
October 21, 2013
Rated 3.0 out of 5.0 by chezfameptx Good room, awful bed and smelly bathrooms
We picked this property because of the two room suite availability. The rooms were good size. King bed was awful soft and messed up our backs. Overall cleanliness of the room was good with the exception of the bathrooms. They were smelly, either mildew smell or cleaned with a sour rag. We couldn't tell which.
Overall, it was a good stay and we would stay again.
October 16, 2013
Rated 4.0 out of 5.0 by Bear14 All it needs is a firmer bed
Fab location easy access to freeway nice breakfast but but bed was too soft. Once you add slight firmness. Then there is no reason to stay anywhere else.
I'll be checking in next month can't wait
September 11, 2013
Rated 4.0 out of 5.0 by vangronj Well cared for
We were there for a wedding; We wanted a place to hang out with family and friends. The experience was terrific. The staff were accommodating; The facilities well managed; The gathering areas suitable to our needs.
August 29, 2013
Rated 5.0 out of 5.0 by Michelle8 Great stay
After driving for almost 13 hours to move our daughter back to UNM, it was great to feel like we were at home. We were able to stretch out and relax. This is our go to hotel when we go to ABQ.
August 21, 2013