Rated 4.2 out of 5 by 22
Rated 5.0 out of 5.0 by Xrtech AWESOME
I have never experienced such comfort :)...loved my stay definitely stay here again...
November 19, 2013
Rated 5.0 out of 5.0 Everything was great
The shuttle was easy to arrange, the front desk was helpful, the breakfast had good options.
October 24, 2013
Rated 2.0 out of 5.0 by TSTau Not if it can be avoided
Don't get me wrong - the Suites are fine and clean if you don't intend to eat in them; or cook; or make a cup of coffee (nothing in the kitchen# BUT...
The reception staff #especially the 'front desk manager' (female# is abominable, obnoxious or any similar synonym you care to choose. They refused to accept a valid MasterCard - a Commonwealth Bank #Australian# issued Travel Money Card - supposedly because 'there is no name on the card'. No matter what identification was offered #other credit cards WITH name and matching signatures; drivers license; passport# , no go. I finally wanted to speak to the front desk managers boss. "You can't" was the curt response. Only when I threatened to call MasterCard directly did she call someone #supposedly her manager# who refused to speak to me but authorized the 'once of' acceptance of this card #as per her#.
Now I have been travelling in the USA for near on 2 months now and have never anywhere been refused the use of this card #except at an automatic petrol pump that requires a matching US zip code#.
To us it appeared that the staff is causing severe problems and customer dissatisfaction for this hotel, as we spoke to several other guests #as one does# who all seemed to have some sort of problem with the front desk. One guest commented that she felt that us guests were an imposition to the staff. Every time we went through the lobby #every time mind you# there was someone complaining about something. I didn't bother going to back to complain about the lack of utensils, dishes, glasses #none of anything# in the "suite".
My recommendation: stay away until staff changes - but I guess we'll never know when and if that happens.
October 22, 2013