Rated 4.6 out of 5 by 49
Rated 3.0 out of 5.0 by CAM13 Not our best experience at a Staybridge
We have stayed at other Staybridge Suites and thought we would have the same experience. I front desk and kitchen help were excellent and attentive. Housekeeping left something to be desired. When we arrived, the bathroom and kitchen counters had not been properly cleaned. There was a decorative side drape in our living room that was partially pulled down. The phone didn't work. I could hear whoever was talking but they couldn't hear me. There was a piece of caulking around the bathtub that had come loose and was left there during our stay.
I cleaned up the toilet with wipes. Front desk personnel offered to move us to another room, but I had already unpacked and didn't want the hassle of moving. The front desk had the maintenance man come and fix the phone and drape. That was done quickly. We stayed 4 days and on 3 of those days I had to call and say that the room hadn't been straightened and then they sent someone up. Had to remind the maid to empty the kitchen trash can.
I know they have new management and have high hopes that everything will b fixed soon. Housekeeping needs to be trained to let management know if there is an issue with a room. Don't make the guests call it in. (6 rooms were booked by my family & friends) But, others didn't seem to have the same problems we did. Maybe being the last room at the end of a long hall was not good. Maybe housekeepers got tired by the time they made it to our room.
We were there for the funeral of my mom and I recommended the hotel to friends and family that flew in so at first I felt that maybe I had made a mistake recommending Staybridge.
Positives - the front desk personnel (Nichole & others) was always helpful and sympathetic. Nora, in the kitchen, was a high point. Always smiling and friendly. I love the way Staybridge is set up. Love the food and large rooms and pool. Hopefully, when we stay in another Staybridge we won't have these problems. We didn't have these issues in Las Vegas or in Plano and my daughter thought the NY, NY Staybridge was fine, too.
September 29, 2013
Rated 5.0 out of 5.0 by Yaya53 Best bed
Our family fit well having the two bedrooms yet we adults could still visit after children were put to bed. The pool was kid friendly and the gazebo was like sitting in our own back yard. We will stay with you again.
September 21, 2013
Rated 5.0 out of 5.0 by Granite Great Stay
Wonderful location, wish I had stayed longer. The staff was extremely helpful and had a terrific social gathering toward the evening. Room was exceptional in all aspects.
September 20, 2013
Rated 5.0 out of 5.0 by Grifftallcustoms Excellent stay here!!
Everyone which works here is very helpful and very professional. The rooms are very nice with tons of space, great beds, and plenty of amenities. Everything was clean, and location is perfect being very close to numerous restaurants. Great place, and worth every penny if not far more.
September 9, 2013
Rated 5.0 out of 5.0 by SamIAm1 Nice and very affordable :-)
In town for reunion stayed for two nights.Great price compared to other hotel chains.Very nice location easy access from freeway exit.Staffs were very friendly and courteous.Breakfast was excellent.Room very nice and spacious.I would choose StayBridge Suites first from now on where ever i travel.Thank you very much!
September 8, 2013
Rated 5.0 out of 5.0 by JFT3 Great place to lay your head after an 8 hour drive with our 2 year old.
This is our second time at this property and we will be back in the future. The staff is great. Rooms are comfortable and convenient location in town. We are a gluten and dairy free family so the kitchen area a a plus for bringing our foods.
September 6, 2013
Rated 5.0 out of 5.0 by Gene64 Very impressive Hotel!
This establishment is first class all the way! The suite was extremely well designed and breakfast was above average. I will now be looking for Staybridge when I travel.
September 5, 2013
Rated 5.0 out of 5.0 by ArmyGuy38 Wow, Wow and Wow
I have never stayed here but I am a huge customer of IHG rewards. I can tell you this, by far the most elegant, roomiest Hotel I have ever stayed in. Well, not a hotel but a Suite. I loved it...The room was cold, lots of towels, a lounge area outside, BBQ area if you were staying a while, HUGE breakfast area, hot tub, very nice pool and a social time for guests which included free beer!!! WOW....
Thanks a lot IHG, I will be back...
September 1, 2013
Rated 5.0 out of 5.0 by Fifthstreetantiques One of the best places we stayed in 6 weeks on the road!
This was our first time at Staybridge. We travel frequently and normally stay at HIE, because we like the familiarity and value we get for the money - creatures of habit. We decided to throw caution to the wind and try Staybridge and now we wish we'd been staying there all along! Rooms here at this specific Staybridge were clean, roomy and well equipped. Staff was pleasant and helpful - manager was exceptional. We arrived in time to enjoy an evening reception that included food and beverages, including beer and wine. The bonus was the free laundry. Free breakfast was above average and included fresh fruit, which I really appreciate. Highly recommend this hotel!
August 31, 2013
Rated 5.0 out of 5.0 Comfortable bed and quiet room
Enjoyed our stay - room was immaculate and bed SO comfy. Had a little trepidation about being on the first floor since I always worry about the noise from guest above me. ...NONE! So happy. Breakfast selection and freshness was above my expectations. Price was lower than comparable places. Would definitely return...
August 28, 2013
Rated 5.0 out of 5.0 by BKC001 Best Value in Texas
I travel A LOT. This hotel is easily the best value in the state of Texas or Oklahoma.
My only gripe, if you can even call it that.... no cookies. Most of the other Staybridges and Holiday Inn Express hotels put out cookies in the evening.
Add cookies and the place is perfect!
August 28, 2013
Rated 5.0 out of 5.0 by naumanhkhan Been there twice now...
Each time the experience was more than excellent; very clean rooms and otherwise. The breakfast and the happy hour was great. The best thing about this place was the staff, Donnie runs a great team.
August 24, 2013
Rated 5.0 out of 5.0 by Jstme831 Great Stay & Reasonable
We had a pleasant stay after a very long drive. The only draw back was the leftovers in the fridge from the prior occupant. Just cleaned it up and ran bowl through the dishwasher.
Breakfast was GREAT! Fresh fruit was definitely a hit with our family as well as the variety in coffee...bold roast vs light roast. We look forward to staying with you in the future the next time we are traveling in Texas.
August 21, 2013
Rated 3.0 out of 5.0 by Rede5 Could have been a great stay
This hotel has so much potential, but missed the mark in several ways. It is shiny and new with attractive decor, so we were excited to arrive after a long drive. The person at the front desk, however, seemed distracted so that we did not feel especially welcome at check in. Our room, although clean and again nicely decorated, did not have a bathroom door that closed, and the robe hook was missing. (A small point, but there was no place to put a robe) We went to the complimentary supper to find a lovely green salad, but the burrito main entree was missing tortillas. There was only a serving plate of crumbs. It was not refilled during the time we were there. The complimentary laundry facilities were clean with three washers and dryers and a large table, but after putting soap and even money into one machine, we could not get it to operate. We called for help and were told that the machine did not work. He said there had been a sign, but it was missing, and he would make another. Later, one of the dryers quit. It was inconvenient for us, and also resulted in others having to wait. This was not a bad stay, but certainly could use a little more attention.
August 20, 2013
Rated 5.0 out of 5.0 by Jamie32 Absolutely felt at home
This place was amazing!! Everything that was on their site is true. The staff is great and was very helpful at different locations to eat. And if you need a sweet healthy treat, just cross the road to Orange Leaf for a 10% discount. Would recomend this place to everyone.
August 18, 2013
Rated 5.0 out of 5.0 by zerwitt14 like home
First time to stay at a Staybridge and it felt like home. The front desk help was great. The atmosphere was superb. The room was clean and overall there was a feeling of relaxation and comfort.
August 17, 2013
Rated 5.0 out of 5.0 by south59 A very pleasant surprise.
A very pleasant surprise. We had not stayed at any Staybridge properties before, but definitely will again. We were so impressed when we walked in that we immediately booked our family reunion for next year.
August 12, 2013
Rated 5.0 out of 5.0 by Troy88 Overall Experience
Wow what a great staff and group of people who care they fully understand customer service and professionalism.
August 5, 2013
Rated 4.0 out of 5.0 We'll Be Back
This is a great hotel. It exceeded my expectations, and we'll definitely be staying there again the next time we're in Amarillo. It's a great place to stay with kids, because you can actually put them in an adjoining room. Plus, we had a full kitchen, microwave and fridge. I didn't cook, but you can't beat this for snacks and keeping drinks or leftovers cold (no morning trek to an overpriced vending machine for the AM soda, thank goodness). Plus the rooms are spacious and well considered. The technology is great and there are outlets (to charge your own technology) at every turn. I just came away feeling like the hotel had spent resources on the right things. The furniture, carpet, etc., wasn't luxurious. But the room was clean and spacious and had everything we needed. The staff was fantastic and kind and went out of their way to help us. We'll definitely be back.
August 4, 2013
Rated 2.0 out of 5.0 by monatexasgal Visually Pleasing Spacious Room with issues
This is a beautiful hotel. The beds were comfortable and the room was spacious. We stayed 1 night on 2 separate occasions in the same week. I think the staff needs some customer service training and the housekeeping was lacking. On the first stay, our room had a trash can full of old smelly trash from a previous occupant. I called the front desk to let them know. He said to me "what do you want me to do about it? Really? That's just unacceptable. There were several maintenance issues as well such as broken toilet paper roll holder, doors that didn't close properly. The second stay there was another housekeeping issue. The bath mat that was folded over the tub was wet and looked like it had been used by previous guest. There was a large group having a cookout outside. It happened to be right by our window. They were very loud, drinking, children running around and banging on windows and doors. I finally called the desk at midnight and asked if something could be done. At 1 AM it was still going on. I did not get much sleep that night. I might try a different hotel next time. There is a lot of competition in Amarillo and I think it has potential but needs work. I am a travel agent and will send my clients elsewhere.
July 30, 2013
Rated 5.0 out of 5.0 by RicV Excellent Stay
I was there on business, and found the property to be excellent. Friendly staff, clean rooms and the amenities were by far above and beyond the competition. I will not only be staying there again in the future, but I intend to look for Staybridge Suites in my other travel destinations as well.
July 22, 2013
Rated 5.0 out of 5.0 by Ginandian Just Brilliant
I booked this hotel using reward points and was very surprised by the quality and value. I will definitly think of staying at another Staybridge if one is available in the town i an visiting.
July 7, 2013
Rated 5.0 out of 5.0 by cade02 Great Place to Stay
Awesome place to stay. This was one of the best places that we have ever stayed. It was our first experience with Staybridge Amarillo but I would recommend it to anyone. Overall experience an A+....I would definitely stay here again,
July 3, 2013
Rated 5.0 out of 5.0 by Roadtripmama Well maintained property and generous services.
I drove cross country with my children. We had committed to making so many miles per day. At each days check in a first impression and room to spread out mattered.
June 11, 2013
Rated 4.0 out of 5.0 by Emerald1125 Elegant to the point of being impractical
This hotel has nice interior decor and
is convenient to I-40.
There was no in-room guidebook.
The "stylized" toilet paper holder had such thick support arms that it was impossible to unroll the toilet paper.
The bathroom has a vent fan tied to the light switch.
The sink is outside the bathroom.
The breakfast bar had an elegant feel with glass plates
and metal utensils. There were several bowls of fresh cut fruit.
There was a self-serve waffle maker, but the batter cups did not
have a "fill to this line" mark so people have to guess. There
was not enough counter space to set your plate while you tried
to pry loose your waffle, and there was no place to set the waffle fork.
There was a large pot of pre-prepared oatmeal, which was far too thin, almost like soup. Toppings included raisins, brown sugar, and nuts.
There were packets of hot chocolate powder, but no hot water.
The layout of the dining room is incredibly bad. Most of the table
space consists of a row of small tables in front of a long bench
that runs along one wall. There are two large tables at the end of
the room. Most of the available area is occupied by a large lounge area in front of the TV which does nothing to help the breakfast crowd.
June 10, 2013
Rated 5.0 out of 5.0 by maggie51 Nice newer property/great location
Attended for a tennis tournament. Very clean, homelike atmosphere. Great accommodations and comfortable beds
June 7, 2013
Rated 5.0 out of 5.0 by GGAZ Great place to stay
Clean room with everything one would need for an extended stay except a table to sit down and eat. Would definitely stay again.
May 8, 2013
Rated 3.0 out of 5.0 by swsurfside Nice Room
This was a wonderful room. There were a few things that weren't like our home. The bathroom toliet paper holder was barely hanging on the wall. There was a missing bowl in the kitchen. And, there wer another item hanging on the wall also. Engineering should go into each room to check for any repair work needed istead of waiting for a repair call,. We wouldn't report this while in the room because we didn't want to wait for a repairman or to have him in the room while we were renting it.
April 17, 2013
Rated 5.0 out of 5.0 by Bruce6207 VERY GOOD SERVICE
The location is off of the interstate but easily accessible.
The front desk personnel were friendly and extremely helpful.
We will make it a point to stay here again when we pass through,.
March 29, 2013
Rated 5.0 out of 5.0 by RandomAX Pit Stop for Ski Trip - Amarillo TX
This was our first time staying at a Staybridge Suites and we were very impressed with the decor and our accommodations. Thank you for being a part of the 21st century. Offering complimentary internet and Apple computers for free EXCELLENT!
The staff was incredible! Very courteous and willing to help.
We will defiantly recommend and look forward to our next stay.
March 18, 2013