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Rated 4.6 out of 5 by 87 reviewers.
Rated 5.0 out of 5.0 by Great stop over with pets Traveling from Texas to Colorado with 2 pets. We will be back! June 24, 2014
Rated 4.0 out of 5.0 by Nice room, but not quality service We stayed 4 nights. The room itself was very nice, and the front desk staff all except one person was very nice, however 2 of the days there housekeeping did not make up our rooms and we had to go get our own clean towels. We had to ask for toilet paper and Kleenex and clean towels. That makes if very difficult with children. The dinner is a nice concept, however they run out fast and most of the time is spent waiting for them to put more food out. Hotel was very clean and room was exceptionally clean when we arrived. It just would have been nice to have our trash emptied, clean towels in the room and beds made up. Just didn't get what we paid for and no compensation was offered for their mistakes. One time its a mistake, the second time you tend to think they just didn't care. June 23, 2014
Rated 4.0 out of 5.0 by Great, except for Stairs My experience was very good, except for being in a room next to the stairwell. Oh my gosh, the thumping of people running up and down the stairs was awful, all night and day. I will be sure to ask for a room away from the stairwell next time. June 22, 2014
Rated 5.0 out of 5.0 by Thank you Rayanne I had a great stay at the Staybridge excellent facility! The rooms had everything I needed, the facility was so clean and well kept, and the staff was amazing! Rayanne especially was so kind and courteous. June 18, 2014
Rated 5.0 out of 5.0 by Wonderful stay at Staybridge Suites This is a great choice in Amarillo! We were on our way to Palo Duro Canyon and had four people in our party, so the two-bedroom suites was a great choice for us so we had two bathrooms and plenty of sleeping room for everyone. There is an Olive Garden that does a great takeout package within walking distance - more food than we could all eat. The other clientele at this property seemed to be guys here on business (construction or oil?) who were all very friendly, polite and well behaved, which was nice, and they contributed to a friendly atmosphere. My six year old was excited about the pool, but sadly that was disappointing - they need to repaint the pool room, it is very dreary and dark. The water was freezing, and there were no towels available at 8pm on a Tuesday, although there were many wet ones scattered around the pool area. Otherwise, this is a great property and I will stay again next time I'm in need of accommodation in the Amarillo area June 18, 2014
Rated 5.0 out of 5.0 by Pleasure Excellent. Would choose this place again. Was very satisfied in every aspect of this Hotel. The 3 times I had to call the front desk, it was promptly brought to our room within 5 minutes. June 17, 2014
Rated 5.0 out of 5.0 by gym Nice new equipment, the treadmill and bike worked great. June 10, 2014
Rated 2.0 out of 5.0 by Be careful about overcharging and incorrect room rates We booked a stay at this hotel commencing 20 May 2014 through the IHG web site as I am a Gold member of the group's reward scheme. This hotel was great and seemed good value for money. The suites were excellent and the staff were friendly enough. BUT they seemed incapable of understanding that I had booked two rooms for two nights -we were meeting up with relatives there. The room rate for one of the rooms was initially too high and then they charged the cost of one room to the wrong credit card - leaving me with charges to pick up. The final straw was to get home and find that an additional erroneous charge for one night had been debited to my wife's debit card! Despite on-going attempts to get this rectified with the hotel and IHG - as at June 10 - I'm still out of pocket. So, if you're staying there check your room rate carefully against your reservation details. And DOUBLE CHECK your credit/debit card too - there might be a nasty surprise waiting for you. June 10, 2014
Rated 5.0 out of 5.0 by Like a home away from home The staff was very nice and helpful with any and all requests within reason. The room was very nice and comfortable. Breakfast is okay, nothing to write home about, but there is a selection. The fresh belgian waffles is a nice touch and the fresh coffee is always good. Wi-Fi access was decent, made it easy to do work on-line and later, entertain the kids... June 6, 2014
Rated 5.0 out of 5.0 by Always a Pleasure We stop each year at this property on our way to/from Taos NM. It is always a great pleasure to stay here and we look forward to it each year. June 3, 2014
Rated 5.0 out of 5.0 by halfway stop off to arizona This hotel is everything that it presents to be. No problems encountered. June 3, 2014
Rated 5.0 out of 5.0 by Highly Recommend This is a great place to stay and is conveniently located. Staff are always nice. The full breakfast and appetizers at the evening social are great. Room is comfortable and the bed is extremely comfortable. You can't go wrong staying here while in Amarillo! June 1, 2014
Rated 5.0 out of 5.0 by Exceeded our Expectations! We are loyal to IHG, and usually stay only one particular chain. However, after our stay here we are rethinking our loyalty to the other chain! We were so impressed with Staybridge Suites! We received an upgrade upon arrival (thank you!) to a 1-bedroom suite. This property would be great for long-term business travelers and families. The grilling/gazebo area was full when we arrived. The pet area is along the side of the building and not completely fenced in, so you have to keep your dog leashed. But nonetheless, a great amenity to have on-site since grass in scarce. Tons of restaurants and stores nearby for any needs. Front desk staff was very friendly and acknowledged our IHG status and my husband's military status. He later recommended a local pizza/wings place that delivered...yummy! Our room was spacious, GREAT TVs with HD channels, comfy bed. Kitchen was stocked with very basic essentials. We hit the road early and didn't partake in breakfast the next morning, though it looked like a typical spread from what was set up. Would definitely stay here again!!! May 30, 2014
Rated 5.0 out of 5.0 by On Route 66 Great stay, excellent hotel. great staff. A great place to stay while on Route 66 May 9, 2014
Rated 5.0 out of 5.0 by Comfortable stay in another Stabridge Had 2 days here as a base for checking out Route 66. Arrived at 3pm and room not ready but staff promptly sorted it out within 5 minutes. Eric and Tory were exceptional in their help and good staff to have working for you. We enjoyed the social meal and the food and drink were excellent quality. Comfortable room and facilities as we expect from Staybridge. April 21, 2014
Rated 3.0 out of 5.0 by Hotel better than the staff I recently visited staybridge for the first time on a 9 day stay, the hotel itself is beautiful and all the amenities, but the staff on the other hand needs to be mentioned. We confirmed our major clean for the middle of the visit as per their instruction and it wasn't completed, with a reminder it was done the next day but little was done. We had staff enter our room on a saturday as we were sleeping, understanding their isnt maid service on the weekends, why were they in our room? The day before we were using the lovely bbqs as im from canada and we returned to the room for more items and found our room wide open. I then needed to you their computers provided to send an email before leaving andthe network needed to be reset but only one hotel staff had access to the key. The one staff member that was helpful actually broke off the lock so i could send the important document. Finally my suite was paid for in advance they screwed up the charge so we needed to repay they split it into 2 payments so i thought 1.for the time we spent 2.for the remaining 2 days. a week later i have been billed over 250. after confirming on checkout there was no outstanding charges. All in all i would love the hotel again for what it offers at its price point but the staff needs to be reviewed. April 14, 2014
Rated 3.0 out of 5.0 by Room Upon my arrival, the toilet did not flush. There was not a clock in the room. The following morning I told the desk clerk, he in turn wrote down the issues. When I returned that evening, same issues, toilet would not flush, nor was there a clock. I told the desk clerk the next morning, upon my return that evening same issue. I checked out the following morning April 12, 2014
Rated 5.0 out of 5.0 by So much better than expected We had driven all day and were just looking for a clean room with breakfast in the morning. We found a lovely suite with every amenity and more! What a surprise to find good food and drink in a lovely common area upon our arrival. The stay got even better when we discovered the hot tub and pool. And of course, the breakfast was far above expectations with eggs, salsa, sliced fresh fruit and great coffee. April 9, 2014
Rated 5.0 out of 5.0 by Always stay here when in town Help great! Rooms good size. Food good. Home away from home. Good price. March 22, 2014
Rated 5.0 out of 5.0 by We Will be Stay Here Again! We stayed here in December when we came to Amarillo to do some Christmas shopping. We have stayed at other hotels in Amarillo in the past, but we had some IHG reward points and found that we could use them here. We also have 2 dogs and wanted to go somewhere pet friendly. We are so glad that we picked this hotel! I wish we would have discovered it before. Its nice to have the fully supplied kitchenette, even though we just stayed one night. We will definitely be back! The room was super nice and clean. It was also a very quiet hotel, even though a snow storm had blow in unexpectedly and the hotel was quite full. The mattress was super comfy. We wished we booked another night just for that because its way more comfortable than our bed at home. Finally, the hotel is conveniently located next to several restaurants so there is plenty of food options. We look forward to our next visit! March 17, 2014
Rated 1.0 out of 5.0 by Nice hotel, quiet, great staff, bad management! I've tried contacting the manager several times to see about pulling video from the parking lot to see who had damaged my vehicle.. I've left messages and my calls have not been returned.. I continue to stay but my frustrations are leading me to find some where else to stay. I believe if the hotel was all about their guest he would have made an effort to contact me back. Otherwise the hotel and other employees are on top of their game.. February 12, 2014
Rated 5.0 out of 5.0 by Best Hotel Ever I've stayed in a lot of hotels, some 5 star. This one was the best. We got the suite that had a door between the bedroom and the living room so we could put our little one to sleep without disturbing her while we stayed up. Fantastic large hotel room. No need to try another place in Amarillo. February 8, 2014
Rated 5.0 out of 5.0 by Great Place, Great Location, Return Visit! This was my second stay at this Staybridge and I'll be back! The staff are wonderful and the rooms are clean, comfortable, well furnished. The area is full of a wide variety of restaurants and other shopping, so even though there is a full kitchen in the room, there are lots of alternatives. I'll be back! February 7, 2014
Rated 5.0 out of 5.0 by Great Over all Stay Staff and Room was excellent! Breakfast is one of the best I have seen. February 4, 2014
Rated 5.0 out of 5.0 by Excellent Pet- Friendly Hotel We recently stumbled upon this hotel during a cross-country road trip with our puppy. The staff was extremely friendly, professional, and our room was super clean and mega comfortable!!! And, they let you do laundry for FREE. We were so impressed we stayed there again on our way back home. Stay here -- you will love it!! January 31, 2014
Rated 5.0 out of 5.0 by extremely clean and great service! Great deal, clean room, and great service. We enjoyed everything about our stay! January 11, 2014
Rated 4.0 out of 5.0 by Great Breakfast staff The people that worked in this hotel are super friendly. Nice spacious room. January 1, 2014
Rated 5.0 out of 5.0 by Excellent Accommodation The hotel was located near shopping and dining center near downtown Amarillo. A newly built hotel that was designed for quiet stays of comfort and peace. My suite was three carefully crafted rooms of elegance. The breakfast area and exercise areas were amazing too. December 24, 2013
Rated 5.0 out of 5.0 by Everything I expected and more! I reserved a room at the StayBridge for a couple of reasons. I needed another "brand" for my IHG rewards status and because it was less expensive than other properties which I considered comparable. Well, the stay was great and the staff was even better. Everything about the studio suite was wonderful, comfortable and clean. The location is super... very close to a number of interesting dining choices. Breakfast was way above what I expected and the staff were all friendly, warm, and genuinely helpful. Yep, that's where I'll be next time I'm in Amarillo, whether for one night or one week! December 23, 2013
Rated 4.0 out of 5.0 by Noise! This is our second year to have the pleasure of staying at Amarillo-Western Crossing. We have four foster boys and the accommodations are excellent for families to be able to enjoy the indoor pool, DVD and game usage and the excellent breakfasts. Our only complaint this time was the noise throughout the nights. people upstairs sounded like they were going to come through the ceiling, drunk people yelling up and down the hallway and the room next door had someone snoring so loudly it kept us awake for several hours. My husband were a c-pap machine for snoring (which travels with us) and I could hear the person next door over his machine. Wish the walls were better insulated for sound. December 18, 2013
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