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Rated 4.5 out of 5 by 92 reviewers.
Rated 5.0 out of 5.0 by Overall Experience Wow what a great staff and group of people who care they fully understand customer service and professionalism. August 5, 2013
Rated 4.0 out of 5.0 We'll Be Back This is a great hotel. It exceeded my expectations, and we'll definitely be staying there again the next time we're in Amarillo. It's a great place to stay with kids, because you can actually put them in an adjoining room. Plus, we had a full kitchen, microwave and fridge. I didn't cook, but you can't beat this for snacks and keeping drinks or leftovers cold (no morning trek to an overpriced vending machine for the AM soda, thank goodness). Plus the rooms are spacious and well considered. The technology is great and there are outlets (to charge your own technology) at every turn. I just came away feeling like the hotel had spent resources on the right things. The furniture, carpet, etc., wasn't luxurious. But the room was clean and spacious and had everything we needed. The staff was fantastic and kind and went out of their way to help us. We'll definitely be back. August 4, 2013
Rated 2.0 out of 5.0 by Visually Pleasing Spacious Room with issues This is a beautiful hotel. The beds were comfortable and the room was spacious. We stayed 1 night on 2 separate occasions in the same week. I think the staff needs some customer service training and the housekeeping was lacking. On the first stay, our room had a trash can full of old smelly trash from a previous occupant. I called the front desk to let them know. He said to me "what do you want me to do about it? Really? That's just unacceptable. There were several maintenance issues as well such as broken toilet paper roll holder, doors that didn't close properly. The second stay there was another housekeeping issue. The bath mat that was folded over the tub was wet and looked like it had been used by previous guest. There was a large group having a cookout outside. It happened to be right by our window. They were very loud, drinking, children running around and banging on windows and doors. I finally called the desk at midnight and asked if something could be done. At 1 AM it was still going on. I did not get much sleep that night. I might try a different hotel next time. There is a lot of competition in Amarillo and I think it has potential but needs work. I am a travel agent and will send my clients elsewhere. July 30, 2013
Rated 5.0 out of 5.0 by Excellent Stay I was there on business, and found the property to be excellent. Friendly staff, clean rooms and the amenities were by far above and beyond the competition. I will not only be staying there again in the future, but I intend to look for Staybridge Suites in my other travel destinations as well. July 22, 2013
Rated 5.0 out of 5.0 by Just Brilliant I booked this hotel using reward points and was very surprised by the quality and value. I will definitly think of staying at another Staybridge if one is available in the town i an visiting. July 7, 2013
Rated 5.0 out of 5.0 by Great Place to Stay Awesome place to stay. This was one of the best places that we have ever stayed. It was our first experience with Staybridge Amarillo but I would recommend it to anyone. Overall experience an A+....I would definitely stay here again, July 3, 2013
Rated 5.0 out of 5.0 by Well maintained property and generous services. I drove cross country with my children. We had committed to making so many miles per day. At each days check in a first impression and room to spread out mattered. June 11, 2013
Rated 4.0 out of 5.0 by Elegant to the point of being impractical This hotel has nice interior decor and is convenient to I-40. There was no in-room guidebook. The "stylized" toilet paper holder had such thick support arms that it was impossible to unroll the toilet paper. The bathroom has a vent fan tied to the light switch. The sink is outside the bathroom. The breakfast bar had an elegant feel with glass plates and metal utensils. There were several bowls of fresh cut fruit. There was a self-serve waffle maker, but the batter cups did not have a "fill to this line" mark so people have to guess. There was not enough counter space to set your plate while you tried to pry loose your waffle, and there was no place to set the waffle fork. There was a large pot of pre-prepared oatmeal, which was far too thin, almost like soup. Toppings included raisins, brown sugar, and nuts. There were packets of hot chocolate powder, but no hot water. The layout of the dining room is incredibly bad. Most of the table space consists of a row of small tables in front of a long bench that runs along one wall. There are two large tables at the end of the room. Most of the available area is occupied by a large lounge area in front of the TV which does nothing to help the breakfast crowd. June 10, 2013
Rated 5.0 out of 5.0 by Nice newer property/great location Attended for a tennis tournament. Very clean, homelike atmosphere. Great accommodations and comfortable beds June 7, 2013
Rated 5.0 out of 5.0 by Great place to stay Clean room with everything one would need for an extended stay except a table to sit down and eat. Would definitely stay again. May 8, 2013
Rated 3.0 out of 5.0 by Nice Room This was a wonderful room. There were a few things that weren't like our home. The bathroom toliet paper holder was barely hanging on the wall. There was a missing bowl in the kitchen. And, there wer another item hanging on the wall also. Engineering should go into each room to check for any repair work needed istead of waiting for a repair call,. We wouldn't report this while in the room because we didn't want to wait for a repairman or to have him in the room while we were renting it. April 17, 2013
Rated 5.0 out of 5.0 by VERY GOOD SERVICE The location is off of the interstate but easily accessible. The front desk personnel were friendly and extremely helpful. We will make it a point to stay here again when we pass through,. March 29, 2013
Rated 5.0 out of 5.0 by Pit Stop for Ski Trip - Amarillo TX This was our first time staying at a Staybridge Suites and we were very impressed with the decor and our accommodations. Thank you for being a part of the 21st century. Offering complimentary internet and Apple computers for free EXCELLENT! The staff was incredible! Very courteous and willing to help. We will defiantly recommend and look forward to our next stay. Thank you. March 18, 2013
Rated 5.0 out of 5.0 by Extraordinary Home Like Atmosphere Staff went above and beyond to accomodate my requests March 13, 2013
Rated 3.0 out of 5.0 by Comfortable bed, great service Hotel had great bed although the room needed better cleaning. Have stayed in other Staybridges that were excellent. January 27, 2013
Rated 5.0 out of 5.0 by Best in Amarillo... I love this hotel. Great rooms and staff. Wonderfull breakfast, and light dinner and drinks a plus. Would recommend... January 16, 2013
Rated 4.0 out of 5.0 by A Great Experience We loved the home like atmosphere. The rooms was so clean and nice. The breakfast was good. We would definitly stay there again! January 5, 2013
Rated 5.0 out of 5.0 by Excellent hotel! My family never wanted to leave! The property and room appeared brand new! The kids loved the business center computers, game room, and living room with huge tv! My husband loved the comfortable beds and outside fire pit! I loved the helpful front desk who made reservations for us at Texas Roadhouse complete with discount card. We definetely will be back ! January 3, 2013
Rated 5.0 out of 5.0 by All around excellence Due to my work, I practictly live in hotels. I can honestly say that this hotel is the greatest of anywhere i have stayed in the world. A hot breakfast that is far better than the standard waffle and toast of most hotels, and a delicious hot dinner served in the evening. The staff goes above and beyond to make sure that my stay each time is most comfortable and as most like home as possible. I would recommend this hotel to anyone, and i do every chance i get! December 21, 2012
Rated 5.0 out of 5.0 by Top notch service After much online research and several calls to this location- (LOVED dealing with Veronica!!!)! we had three rooms reserved for Thanksgiving weekend. We had a slight minor bump with our upgrade but was quickly, professionally, and more than satisfactorily resolved by again- Veronica!! We planned to eat dinner out our first night as were told meatloaf was on the menu, but upon arrival learned it had changed to chicken strips- 9 people were able to avoid leaving the hotel. Our last guest to arrive was told at around 8:10 p.m. that there were no more chicken strips for the night, but a can of soup from the Pantry tided her over until breakfast. (She was so pumped about the room upgrade- this was of minor concern.) One in our party was wandering the halls the first morning trying to locate the workout room when the front desk gentleman came and asked if she needed assistance. (I suspect he saw her on the security camera.) WAY TO BE ATTENTIVE!!!! (Sorry, I didn't catch your name, sweet man.) Food area was clean and well kept. (We did not notice a sign to bus your own tables at our first dinner, but saw it on the side of the trashcan our first morning. Sorry if we missed that.) LOVED the kitchens in the room- we needed the frig for food we were bringing to our family Thanksgiving the second day. The location was extremely convenient to various shopping, the mall, and restaurants. The hotel was quiet and safe. This was a perfectly delightful place for our two families that totaled nine. I now want to return to Amarillo just to stay at Staybridge!!!!! There were not many Tripadvisor reviews as this hotel was built the previous summer, but it soon will have as word gets out- this place is a dream!!! Thanks so much and Great Job Staybridge! November 28, 2012
Rated 1.0 out of 5.0 by Guest *Upon checkin I was given a room with a dirty kichen. A lot of food in fridge & freezer, used butter in dish stored in cabinet and used water jug on counter. *No apologizes by front desk just simply given another room. *No hair dryer in room and when I called front desk I was told that he could give me a key to another room and I could go use that hair dryer. *I repeated my request for a hair dryer the next morning and another desk employee gave me the same option. Take the key to another room and go use that one. In other words, take a shower, pack your hair supplies, wrap yourself up in a towel, walk down the hall to another room then just go back to your room to finish getting ready. Unacceptable November 8, 2012
Rated 5.0 out of 5.0 by Staybridge in Amarillo, TX This hotel is the nicest in town. I travel quite a bit and use other hotels chains; however, I do look for Staybridge. This one in particular is new and located near shopping and restaurants. Freeway access is very near as well. The hotel Management is friendly, helpful, and very patient. The rooms have a Bluray player and the hotel offers free movie rentals. The evenings include a snack and drinks. You can't ask for more. I really enjoy this location and I can honestly day that the hotel is one of the best I've stayed at... November 5, 2012
Rated 4.0 out of 5.0 by very nice everything was very nice,clean and comfortable. Hotel staff was friendly and helpful. The evening drinks and food was very good but should be every night. Breakfast was also good,nice selection of food. October 28, 2012
Rated 5.0 out of 5.0 by Best Place to Stay I stay in Hotels 100 plus nights per year and this is the best I have experienced in a long time. Every aspect was great but I have to say the people at this location are outstanding. October 23, 2012
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