Rated 4.6 out of 5 by 80
Rated 5.0 out of 5.0 by SurfMom These are the Best People in the Industry
I stay at this hotel approximately once a month for several days. It is always an excellent experience, particularly because of the staff who always go above and beyond to make everything just right. To me, the best indication of superior service is not when everything is shiny and new but when there is a problem. Twice, I have botched my reservations and they have courteously and conscientiously helped me resolve the issue. This time, I accidentally booked a smoking room. Even though the hotel was full, someone recognized my name, and before we got there, they had done everything possible to make the room as pleasant for us as possible. Even though it was MY mistake, they apologized for the inconvenience. Amazing! The room was perfectly fine, by the way.
Beyond the great front desk staff, the rooms are always perfectly clean which is quite an achievement when you consider that every room has an equipped kitchen. Housekeeping was also most helpful when I thought I had mistakenly left a dress behind. I have watched the women there for over a year now go about their work swiftly and conscientiously. They most certainly deserve a nod! When I had a TV, problem, that was fixed immediately and courteously. Great service is everywhere you look in this hotel.
I have traveled the world, and I would be hard-pressed to find a group of employees who are as exceptional as the ones at the Staybridge Suites in Durham, North Carolina.
Oh, and while I don't travel to NC with my pets, I love it that Staybridge is a pet friendly chain.
October 26, 2014
Rated 5.0 out of 5.0 by UNCwknder Great room and would return
We had a wonderful stay at this Staybridge Suites hotel. Our room was clean, quiet, relaxing and overall great. We would definitely stay again! The sign for the hotel sits back off the main street, and is almost hidden from site by trees, so spotting it at night was a little tricky. But we were greeted nicely by all of the staff our entire stay (even at our midnight check-in).
October 25, 2014
Rated 5.0 out of 5.0 by Deedster Latest of many stays
No reason at all not to return - they do it all right, special thanks to the staff! Breakfast nice selection and fresh.
October 25, 2014