Rated 4.0 out of 5.0 by Beefaithful Showerhead broken in our Suite : (
This is a beautiful facility. We stayed in a 2 bedroom suite for my daughter's graduation from Henderson State University in Arkadelphia. The room was beautiful, the pool very nice, and the breakfast was wonderful. Our only complaint was that the Showerhead in our bedroom was broken, and the back to the remote was broken. My husband had to kneel on the bathroom floor to put his head under the faucet to wash his hair, and I did not get to wash my hair. : (
We did not discover the shower head until the morning, and as we were in a rush we just had to deal with it.. We thought the front desk would want to know it needed fixing, so we mentioned it to them as we were leaving, and we were a little surprised by the lack of response. The young ladies just kind of looked at us and then looked at each other without ever saying a word. We said "Bye - Have a nice weekend and left." Neither of them ever said anything. The reaction was strange, and I hope someone cared enough to call someone to fix it. : )
May 16, 2013
Rated 5.0 out of 5.0 excellent hotel, very comfortable and friendly
i stayed at this hotel mon-friday for 3 months last year, and am back again this year. the hotel is beautiful, comfortable and very clean. i love all the staff and have felt very welcomed thru my entire stay. i would recommend to everyone who asks! thanks staybridge for making my stay so awesome!
April 16, 2013
Rated 3.0 out of 5.0 by Missmarie668 Hotel Staff
We had a horrible experience with the cleaning staff. We were gone from our room for 5 hours, plenty of time, we thought, for the cleaning staff to clean our rooms. When we returned in the afternoon, the cleaning ladies were on our floor cleaning. We thought they were done cleaning our room, because they were a few rooms down from ours cleaning. When we entered the room, we saw that our room had not been cleaned. All we really needed was our trash emptied and some more towels. The room was not that messy other than the overflowing trash cans. So, my husband and I proceeded to take our trash cans and empty them into the maids trash. The maid rushed out and asked us what we were doing, like we were doing something really wrong. We told her our room hadn't been cleaned and we were just emptying our trash. She told us that was not the right compartment for trash, so we put the other trash bag in the compartment she showed us. Then we returned to our room to rest. However, the maid was ready to clean our room, so someone at the front desk, I assume, called our room. When we didn't answer, the maid came by and knocked on the door. I got up from the bed to answer it, but by the time I got there, the maid was nowhere in sight. Later that evening, I went to the front desk to tell the man there we needed some towels. When he asked me what room we were in and I told him, he made a sound like, pffft, raised his eyebrows and walked back to get us some towels. His actions made me think that there was something wrong with the way we handled things earlier that day. However, had our rooms been cleaned, we would not have had the "situation" we did. I am a big fan of the Holiday Inn/Staybridge Suites chains, and my husband and I are priority club members, but I can promise you if we are in Hot Springs again, we will not be staying at Staybridge Suites simply because the cleaning staff and the one front desk staff member were so rude.
April 4, 2013
Rated 5.0 out of 5.0 by RECTEC Just Like Home
Staybridge is extremely clean.
The suites with frig, burners, microwave, dishes , free social event suppers made it less expensive to live there for an extended time.
The showers have tall shower heads and spacious stalls which accommodate taller people like my husband and myself.
The sink area is well organized as is the closet.
The bed and pillows were very comfortable.
Wi-fi and TV were easily accessible.
Thank you staybridge.
I stayed for 12 nights and felt it was worth every penny111
March 7, 2013
Rated 5.0 out of 5.0 by cshak59 Clean and great breakfast.
I needed to add to our review. We are a Priority Club Member and I forgot to add that. Also it was 35 degrees outside the weekend we were there and we could never regulate the thermostat. Sometimes we had to turn on the air conditioner or fan. I don't know why the room was so hot. It would get 75-78 degrees in our room. It would get pretty hot for such a small space.
March 1, 2013
Rated 5.0 out of 5.0 by cshak59 Comfortable bed and great breakfast.
We booked a room with a queen bed but wish we had got a king bed. The queen bed wasn't large enough for my husband and I to sleep comfortably. I am handicapped and it makes it hard to sleep with someone being too close. I asked the next day if we could move to a king room but there wasn't any available. I think all your handicap rooms have queen beds. Next time I'll know. Thanks!
March 1, 2013
Rated 5.0 out of 5.0 by Pitsy Great
Wonderful place to stay,very clean ,hotel staff very accommodating.
Will definitely stay again when in the area.
January 20, 2013
Rated 5.0 out of 5.0 by ArkansasDave Hot Springs Best Chain Stay
I travel quite a bit around the state and whenever I'm in Hot Springs on business OR pleasure, I stay at the Staybridge Suites. Their decor is warm and inviting. The scenery is great from nearly every room as the property is situated on a hill overlooking the water. The rooms are on the smallish side in the main seating area when compared to other properties, but the 1 and 2 bedroom setups with the bedrooms separate from the main living make it feel more like home. If you are staying for more than a night or two, the full kitchenette will be a welcome site as you can do some of you own cooking. And not very often do I find myself looking forward to a nights stay in a hotel, but the beds I have stayed in at this property are among the most comfortable I've been in. This property truly feels like home. Don't forget to grab a cup of hot coffee and the complimentary breakfast before you head to the races!
January 19, 2013