Rated 4.4 out of 5 by 49
Rated 4.0 out of 5.0 by BB59 Comfortable bed
This was my first time staying at a Staybridge establishment. The hotel was awesome. The room was excellent. The beds were awesome. I definitely plan on staying there whenever I am in Kalamazoo. However, there were two deficiencies that stood out as well. We requested pillows and blankets from the staff for the pull out sofa, but they never brought them. We were also a little disappointed that there was no bacon on the breakfast menu. But all in all, it was a wonderful stay.
February 25, 2014
Rated 5.0 out of 5.0 by Hugh54 Peace and quiet
After a snowy drive into Kalamazoo, it was a pleasure to check into Staybridge for some peace and quiet. Our suite was huge, comfortable, and very quiet. We loved it.
February 12, 2014
Rated 1.0 out of 5.0 by UnhappyDoc Unclean facility and unkind staffs
I have been regular for this place for my work. I ended up cancelling for the rest of the days of my recent stay, and will not come back to this place again.
Even though always not felt very welcoming here, I have used this place for my own convenience.
- One night in a few days of stay in the hotel room, I ended up seeing a cylinder shaped white matter twice bigger than my whole thumb in the floor at the bedside toward the window. I picked it up and found that it was a piece of bone. What a feeling at night to see a bone fragment. After further looking around, I found another much bigger leg bone with fist size end at the bottom of the bed. It was disgusting and very creepy night. Considering that the room was cleaned out during my stay, I doubt the way they clean out the room.
- The front desk person was extremely unkind. I requested a favor of changing the room type on the rest of the stay. Also, I asked to provide a convenience of moving the room without checking out and in again, so that I do not need to get all my stuff carrying with me. He just stared at me, and asked, 'Who are you?'. On further conversation, he was adamant on checking out and in again, and showed no intention of providing convenience. There was no way that people in this place did not recognize me as a hotel customer, as I have been in this place so many times and so many nights. Even though he did not recognize me, that was not just the way to respond to the hotel guest or to-be-guest.
- I should say that overall the staffs in this facility is far from kind or friendly. I never met a person who say hi to me, by front desk person, in eating area, or by cleaning person.
When I use StayBridge in other places, the experience is different. Experiencing dirty room and surrounded by unfriendly staffs, I do not recommend this place to stay.
January 13, 2014
Rated 5.0 out of 5.0 by Lmnc22 Great service and comfortable beds
My son and I were stuck in Kalamazoo due to a snow storm and severely cold temps. We were staying at this hotel and I am glad we were stranded here!!! The staff and the manager went above and beyond for all the guest!!! The manager and staff were outside scraping and shoveling out cars parked in handicapp. The room was nice and beds very comfortable. I would definitely recommend this hotel!!
January 13, 2014
Rated 5.0 out of 5.0 by out of town visitors enjoyable stay
Very friendly staff. Not enough room for breakfast during busy time, but it was a good start to the day. The kitchen gals kept everything filled and were exceptionally friendly. The room space ample and clean. Our biggest disappointment was the manager did not honor the posted online price through our travel agent (which turned out to be a mistake) after the reservation and payment was made. Overall a well kept property with great staff.
January 2, 2014
Rated 3.0 out of 5.0 by H&Family Great facilities, mediocre cleaning
Rooms are beautiful and staff at front desk and breakfast area very helpful. The pool was also very nice - I appreciated it was open early so we could start each day with the kids well exercised. Unfortunately, the cleaning staff did a very poor job with the room. Upon returning to the room one day, I found garbage strewn across the floor. I realized they had dragged a broken garbage bag behind them and never did a final check on the room. The next day, I was amazed to find a pile of dirty towels by the door to our room (but inside the room) and they had not replaced the towels they piled in our living space. Apparently, no one cares enough to check the room before they leave it. Our room literally would have been cleaner if they had never come in and just had us replace our own towels. I will likely give this hotel one more try, but am pretty disappointed. It was a part of our annual Christmas tradition, but might try another place next year.
January 1, 2014
Rated 5.0 out of 5.0 by sn1947 Comfortable room
room was clean and comfortable. Great improvement over our Thanksgiving stay which was a disaster.
December 29, 2013
Rated 5.0 out of 5.0 by Mari5445 excellent place to stay
Staying at the Staybridge Suites in Kalamazoo is a very pleasant, quiet way to spend the night and morning. My room was spacious and comfortable. The heating unit was very quiet with the thermostat control on the wall.
There were a lot of choices for breakfast, including fluffy scrambled eggs, bacon and cut up fruit----all served on plates and silverware----not paper and plastic.
I highly recommend this hotel.
December 2, 2013