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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
84%
Recommander cet établissement

Impression générale

4,2

en fonction de 186 avis
84%
Recommander cet établissement

Ratings Breakdown

186avis

  • 5 Étoiles
    113
  • 4 Étoiles
    39
  • 3 Étoiles
    8
  • 2 Étoiles
    11
  • 1 Étoiles
    15

Nice room

By

août 05, 2020

platinumelite

As usual, a very well provisioned room. A little more silverware would be nice a room that sleeps 4.
Bathroom should have a vent fan, which would help with kitchen fumes too.

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This hotel was amazing!

By

août 01, 2020

Everything was Awesome! We really enjoyed our stay here. The staff was very professional and courteous. The rooms were more than what was expected and we definitely will be returning and referring to our friends and family.

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Nice hotel...

By

juillet 11, 2020

club

The kitchenette was really nice, but the mattress was too soft. I sank in about 3-4 inches :P
If you like soft mattresses, you’ll really like this hotel. It’s clean, so I wasn’t worried about contracting COVID-19.

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Comforbility

By

juillet 09, 2020

club

I was very impressed with the hotel staff was friendly and professional, room was just like I like it clean and cozy.

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Could use major improvement

By

juillet 05, 2020

While the rooms are nice in that they have kitchens and are spacious, they smell bad. The hallway smelled like smoke, and there were guests walking around barefoot. It did not feel hygenic. I would not recommend it.

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Customer service all time low.

By

juillet 01, 2020

My flight was delayed from phx suppose to arrive at 9:59pm didnt get into DCA til midnight called to make sure there was not going to be a problem with checking in late was told it would be fine and also to make sure I get my king size room reserved, employee on the phone said it was fine and made sure I got the king size room and was going to be on 2nd floor. Get to hotel and the employee that was working was not the same person I spoke with earlier. So I am checking in asked if there is a restroom on this floor guy said no. He was having issues with checking me in I asked if I could got to my room and come back down I really needed to go and I am staying for 5 days so not like you were not going to see me nor could I escape for paying for room. There is when customer service was at an all time low. Instead of the employee telling me when I asked if restroom was on this floor he could have told me that no but downstairs in the basement, allowed to go to restroom and we could have finished my check-in. No he still trying to check me in and I keep telling I need to use the bathroom, finally gives me a key go to basement door wont open go back up and let him know he gets a key we go together and he can't get in and then proceeds to tell me that i did something to key is why i couldn't get in and I am telling him you had the same problem so could not have been me. Again bad customer service. Finally get the bathroom situation together get checked in and tells me that I have double bed, told him my reservation is for a king he attempts to get a king go to room 404 and it's a double bed, call to office and he thought was king and said he could find a king, it's 2:30am I am tired been flying all day and settle for room. The rest of the employees throughout my stay were great except for the one that checked me in. Overall get location close to public transportation, groceries store. I would stay but need better response to customer questions when asking questions. Bad thing I'm an IHG member makes me question if I want to keep my membership.

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:/

By

juillet 01, 2020

Ms Jayshanti at the front desk needs to be commended for her professionalism, kindness and her above and beyond attitude

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Great value comfortable bed

By

juin 25, 2020

My stay was great my son and our puppy had a small bday party for him and stayed there for a change of scenery the staff was nice and the bed was comfortable.

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Comfortable Beds and friendly staff

By

juin 18, 2020

I could not connect to the WiFi on my laptop. It was the only reason that I could not extend my stay.

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Nicer and comfortable. Enjoyed the stay and will be back

By

juin 05, 2020

Safety concerns are not a problem and can feel right @ home

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Great experience

By

juin 01, 2020

Great experience. Overall experience was wonderful you won’t regret your stay here

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Fast and Pleasant

By

mai 27, 2020

club

I was able to check in quickly and get the best rest in weeks.
The front desk guys were extremely helpful, both shifts.
Bathroom had everything I needed, only had to ask for paper towels , because few were left in kitchen towel holder.
Will definitely recommend and stay again.

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