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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
83%
Recommander cet établissement

Impression générale

4,1

en fonction de 817 avis
83%
Recommander cet établissement

Ratings Breakdown

817avis

  • 5 Étoiles
    435
  • 4 Étoiles
    209
  • 3 Étoiles
    81
  • 2 Étoiles
    37
  • 1 Étoiles
    55

Excellent Stay

By

août 04, 2020

My check in was a breeze. Front desk clerk was informative, professional and polite. Helped me find some good local eats around the hotel and even pointed me to the right liquor store.

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Good Visit

By

août 01, 2020

club

Staff was accommodating and not evasive. Allowed me to come and go wo hassle.

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Candlewood Hawthorn

By

juillet 25, 2020

Generally comfortable. The location was great. Most of the nearby restaurants were fast food takeout places. Given that we’re in the middle of Covid, this was a good thing. I needed a car wash and there was a nice one a block away. Parking was in a controlled access garage. Overall, a good experience.

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Great room

By

juillet 25, 2020

club

The room was great. I loved the kitchenette. Great room service every time I called they came immediately and politely.

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Excellent clean room, poor staff service

By

juillet 24, 2020

club

I had booked this room using my points for my daughter, when I had called to extend the stay, a rude front desk agent is who I had to deal with, very disappointing, sometimes I had a nice agent and the other female was rude! The booking process was somewhat of a mess, but the room was beautiful and right next to where my daughter needed to be for her training. I would recommend this property, however I hope that they re train their front desk team on nicer, efficient customer service skills.

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Project manager

By

juillet 18, 2020

I am a platinum member of IHG when ii check in the front desk guy didn’t wanted to give me a king size bed he said we do not have that at here but when I show him mine ihg card he notice that I’m a member and I’m a platinum elite so that’s when he told me I can upgrade u not problem so he gave me a good room I was happy but three days later the manager told me I needed to get out of there to a smaller room he wanted to rent that room to other people I guess I talked to the manager about it that I was gana stay there probably about 6 months or more that I needed to comfortable he he didn’t care did not work with me so I move to a different room but did not like it the bed to small so I decided to just move to another hotel

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The Best in the West !!!!!

By

juillet 14, 2020

I would definitely recommend Candlewood Suites to friends and family. My family stay there was just like being home. I didn’t have to worry about bedbugs or the same sheets from previous guest. The only thing missing was a pool but We we were also in the middle of a world crisis.

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Overnight

By

juillet 08, 2020

Desk clerk was extremely helpful and assisted us immensely.

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No welcoming

By

juillet 07, 2020

The staff was not friendly or welcoming at all. We had just finished up a 27 hour drive and the receptionist did not greet me. On to of that she carried on a conversation with the matinsnce guy which seemed personal. Then she checked in a man who seemed like a regular customer before she checked me in. Even though I was standing there for 10 minutes before he even arrived. It was just not a happy experience.

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Great value and wonderful service.

By

juillet 07, 2020

When we checked in, Imad was amazing. He was informative, helpful, gave me a choice of what floor I wanted to stay on, and was very friendly. I would recommend this hotel based off of Imad’s customer service alone. The hotel being clean and the laundry being free were added bonuses. Plus it was really easy to get to from the airport/freeway.

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Recommended

By

juillet 02, 2020

Would definitely recommend. Great customer service

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Okay

By

juin 25, 2020

club

Appears this property is under renovation. Seemed nicer from the outside - interior halls were a bit dingy or dirty. Rooms were nicer. My first room assigned was very smoky and stuffy with the window open clearly to try and clear. They assigned me another room immediately.

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