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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4

based on 1072 reviews
78%
Recommend This Property

Ratings Breakdown

1072reviews

  • 5 Stars
    530
  • 4 Stars
    261
  • 3 Stars
    130
  • 2 Stars
    53
  • 1 Stars
    98

Perfect one night hotel

By

September 26, 2023

For air crew members its a perfect hotel, it needs a hot breakfast only

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It was okay

By

September 18, 2023

Not great, not bad. very okay stay. Staff were professional. AC was too loud. Room was fine.

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Close to work

By

September 15, 2023

I needed to extend my stay & did not have any trouble doing so. The deposit requirement is a little confusing but manageable. Restaurants in walking distance & a gas station a few feet away are convenient.

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Great value and convenient

By

September 15, 2023

I stay a week at a time for business to avoid commute. The full kitchen makes it affordable and healthy to have dinners in.
I would hope the guym is availible soon, the calories need that outlet.
I appreciate the staff. They treat me like a friend.

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Customer Service and Comfort

By

September 07, 2023

club

Hotel customer service reps. are very professional and courteous.. They were very obliging and helpful. Your treated with kindness and respect Made my stay most enjoyable. The comfort of my room was wonderful. There was know noise and it was very clean and fresh smelling. The bed was most comfortable. I would recommend anyone to stay at the Candlewood.

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Beautiful landscape and convenient location

By

September 06, 2023

The hotel is going through renovation, which was needed. The morning desk clerk was an absolute delight and she was dealing with several things. The neighborhoood was not the best. Rooms were spacious and clean.

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Awful room, very depressing, dark.

By

September 05, 2023

Very dated rooms with equally poor bed quality, loud air conditioners and poor quality fixtures. Sleep quality was awful, barely slept the 2 nights.
Needs a serious update.
WiFi very poor, barely worked. Gym room unavailable, under construction. Bathroom design with door right behind the sink was inconvenient as you would bump into it every time. Overall just a very low quality hotel.

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Great customer service

By

September 05, 2023

My stay at the Candlewood LAX was nothing short of exceptional. From the moment I arrived, the staff went above and beyond to ensure my comfort and satisfaction. Ms. Maria and Mr. Jose had truly made my stay relaxing and enjoyable. Coupled with exceptional service, the hotel provides coffee all day and a variety of cold drinks and snacks in the common area. A big plus was the new washer and dryers downstairs. The staff work hard at maintaining the hotel interior and exterior at this location.They provide security for the parking garage.The hotel’s prime location makes exploring the city a breeze.

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Room condition was poor; overdue for renovation.

By

September 01, 2023

The light fixture in the bathroom was rusted; the kitchen and bathroom faucets leaked; the AC made funky noises; the frame around the mirror was swollen because of water from the faucet; some a-hole was revving up his car engine on multiple nights (maybe an employee); was approached by bums while in the smoking area; overall a noisy corner.

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A Home Away...

By

August 29, 2023

Greetings, everyone and everything was as it should be. Always like the thought of having some quick grab and go eatery, (free) but I suppose that's why the kitchen is there... Some of us vacation when we are Away from home - which doesn't always include cooking for a short stay. Customer Service were Great, the stay was pleasant and I recommend The Suites as "A Home Away..." that is All I have to say at this right now moment. God Bless, Octavia

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Location

By

August 28, 2023

Your location and good service, secured parking , rooms very clean

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Quiet room, got great rest and affordable

By

August 17, 2023

The room was peaceful and at an affordable price. The staff was very professional and courteous. They were always ready for any questions or room necessities.

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