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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
88%
Recommander cet établissement

Impression générale

4,4

en fonction de 619 avis
88%
Recommander cet établissement

Ratings Breakdown

619avis

  • 5 Étoiles
    397
  • 4 Étoiles
    129
  • 3 Étoiles
    38
  • 2 Étoiles
    26
  • 1 Étoiles
    29

Bad experience but would stay again

By

14. November 2020

The room was great, the lady at the front desk was very nice. My only issue is I checked in, dropped off my stuff, went to get dinner. When I came back I couldn't access my room. After a few attempts we discovered that the batteries in the card reader were dead. The woman was as helpful as she could be but there was no screw driver to access the batteries! She couldn't find it ANYWHERE. She even called emergency maintenance but they never showed up. She had me waiting in another(not stocked) room for several hours until she was able to get into my room. She never had any help from their emergency maintenance or management or whoever had the stupid key! I blame management for this issue, not the front desk attendant.

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Step up the cleaning!

By

12. November 2020

Rooms weren't properly cleaned and with a "COVID" promise I expected more.

Staff hid behind the desk and didn't even look up when you approached the desk. Tried to call the desk from my room several times with no answer so couldn't even get them to fix the TV that wasn't working well.

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Cold days and no heat

By

06. November 2020

platinumelite

Stayed for a couple cold nights. The heat in the room wasn't working . Notified the staff, but was told maintenance was on sick leave. Would have ask for a different room if iI stayed longer.

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Good stay, nice room

By

03. November 2020

club

I like this hotel brand. The room was clean, comfortable and had nice soap. The night staff was great. There was no breakfast due to C19, so he told me I could get something from the cupboard.
The morning staff was not great. She told me my email was not on file when I asked for my receipt to be sent there, even though I’m an iHG member and made my reservation with my email. I waited for an unnecessary amount of time for a paper receipt, and wasn’t addressed when I approached the desk. I asked if I could spin the points wheel, and she told me “No. Only silver and gold iHG members could spin.” Which was interesting because the night staff let me spin it.
Overall, the stay was nice.

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Comfortable bed in great customer service

By

02. November 2020

platinumelite

I have wonderful space I like your hotel in the customer service was great

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Comfortable

By

01. November 2020

Great service comfortable environment and I appreciate the quiet time I had with my family!

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Excellent staff and great rooms!

By

30. Oktober 2020

I had a great time at Candlewood Suites. The staff is amazing and the rooms are clean.

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Overnight on the road

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26. Oktober 2020

Hotel is easy to find off the freeway. Traveling with our daughter and her two kids ( 4yo and 6 yo). Should have booked a room with a queen and sofa sleeper. Front desk was most helpful and put them in a room with a queen and sofa sleeper so they did not have to sleep in the same bed. Unfortunately, their room had what looked like a ketchup stain on the wall under next to the waste basket.

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Great night stay!

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21. Oktober 2020

Great Hotel place to stay very nice clerk's, nice clean room and a very quiet place to rest.

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Work

By

18. Oktober 2020

platinumelite

Stayed for work, bedspread smelled like last guests Female companion.

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Staff

By

07. Oktober 2020

Great employees!!
Work out room was good and free laundry

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Great dog friendly staff

By

03. Oktober 2020

platinumelite

This hotel was clean and in a safe area and the staff was super accommodating and dog friendly. The room was spotless clean , linens were nice although the physical condition was acceptable but could use some updating . We’d absolutely stay again.

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