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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
85%
Recommander cet établissement

Impression générale

4,3

en fonction de 692 avis
85%
Recommander cet établissement

Ratings Breakdown

692avis

  • 5 Étoiles
    437
  • 4 Étoiles
    133
  • 3 Étoiles
    49
  • 2 Étoiles
    38
  • 1 Étoiles
    35

Clean and roomy

By

janvier 06, 2022

platinumelite

The room was clean and the bed was comfortable. Since the room has a kitchenette, I was glad the window could be cracked open a couple of inches to air out any cooking smells.
The bathroom is spacious with plenty of counter space. I loved that there were extra towels. However, it could use some basic maintenance. Recalling the tub area, fixing the slow drain. The cabinet doors a refresh.

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Nice Hotel,

By

décembre 07, 2021

club

Very nice Hotel, everyone was nice and enjoyable. Enjoyed the outside sitting area, with the bbq pits. Nice sitting area with fireplace.

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Overnight stay

By

décembre 05, 2021

club

Nice place aside from the cigarette smoke in the hallways.
Convenient, clean and comfortable.

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Home away from Home

By

décembre 01, 2021

I came to New Braunfels for Thanksgiving with my family and had to bring my dog. I brought some work from home in hopes I could get a bit done. Because the place is extended stay, housekeeping in once a week, there is a small kitchette, there were long counters for working. I didn't want to be interrupted and I don't get the long counters at home. I was delighted. I was home when I realized I had left my lap top. When I got out my phone to call, there was already a message from Candlewood that they had the lap top. I talked to the supervisor on Monday, and it's back home today, Tuesday.

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New Braunfels Wedding problems

By

novembre 30, 2021

club

Not the best experience I've ever had preparing for a wedding.

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One night stay

By

novembre 26, 2021

club

Looked like the carpet needs to be upgraded. The bed was average, but have a good night sleep. No one at front desk when I was checking out. Full size icebox was great. Plenty of room in the bathroom.

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Room was great.

By

novembre 25, 2021

Room was great , I'm upset because they have not refunded the money for incidentals . I've contacted the establishment and they said it would be taken care of , but as of now still no money returned.
If this problem gets resolved I would have no problem staying in this hotel again.

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Great stay for Wurstfest

By

novembre 22, 2021

My husband and I stayed at this location for Wurstfest which was a convenient location and had shuttle service to and from the hotel. Would recommend

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Terrible Hotel with cockroaches

By

novembre 17, 2021

platinumelite

This property was a disappointment and not to the standards of IHG. I am currently a Platinum Elite and I have been a rewards member since 2012, so I have been to afew of your properties. I have never encountered such a bad hotel from this chain. This hotel in particular had a cockroach infestation in my room and, when the problem was brought up to the front desk, they said they were going to take care of it. Next day, the cockroach population tripled in size, making it obvious that no fumigation or pest control was done in the room. I do not appreciate pests in my hotel room. I will Never AGAIN visit this property!

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good hotel but bad service

By

novembre 16, 2021

I have stayed multiple times and the last time was not the best in terms of services. I was lied to and was forced to make another reservation the day I checked in

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Great stay

By

novembre 12, 2021

club

Spacious clean and comfortable stay. Very reasonable price.

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Rooms outdated. Bed uncomfortable. Unfriendly staff.

By

novembre 10, 2021

Rooms were outdated and in need of repairs. For example, Sheetrock missing in the bedroom of room 313. Shower curtain did not keep water off the floor in the bathroom because it was to short. Couch was a sofa bed and the cushions sank in so bad we were unable to sit on the couch. Beds were hard and uncomfortable. Pillows smelled bad and lumpy.

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